• Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start27 Oct 2021 09:30
    • End16 Feb 2022 13:30

    How to write a housing strategy: from theory into practice

    Details

    How to write a housing strategy

    Virtual workshop

    If you need to write, refresh or revise a key housing strategy, this series of four practical workshops will guide you every step of the way.

    HQN has been experiencing a significant increase in people asking for support to refresh key housing strategies. Whilst we’re always happy to roll up our sleeves and take on the lion’s share of such work, we’re also very aware that many organisations are working with significantly reduced budgets and needing to do a lot of this work in-house.

    That’s why we have decided to launch a new programme, which combines access to consultancy support and information with a structured approach to developing a new strategy. The programme covers four workshops, taking you through each of the key stages. You’ll develop a project and consultation plan, review the data and gather evidence, appraise options and resources. You’ll also have access to HQN resources including relevant toolkits and briefings.

    Strategy development often ends up in the ‘important but not urgent’ box: committing to the programme creates momentum and a deadline. You’ll also have support from others in the group, able to exchange ideas, and act as a sounding board.

    Each workshop will equip you for the next stage of the work, so by the end of the four workshops you’ll have a complete draft of your new strategy – job done! The workshops will apply to any strategy with a housing focus, be this a housing strategy, homelessness strategy, tenancy strategy or similar. They will also apply whether you work for a local authority, RP or other housing provider.  

    In order to complete your strategy within that timescale you’ll obviously need to set aside additional time to do the work – but for each stage you’ll have a clear idea of what you need to do and how to do it – effectively, and in line with best practice.

    The programme will be delivered by HQN associate Wendy Murphy who will be with you every step of the way.

    The four workshops will focus on:

    Workshop one: Overview, planning and partnerships – Wednesday 27 October

    By the end of this session, you’ll have a tailored action plan setting out the key stages of the work, and a consultation plan showing how you will involve partners and other stakeholders. You’ll have considered the merits of setting up a steering group, identified key risks to delivery, and considered national and local context, including other relevant strategies which need to be taken into account.

    Book now

    Workshop two: Data analysis and consultation – Wednesday 17 November

    By the end of this session, you’ll know where to get the data you need and how to address any gaps. You’ll also have a clear idea of the level of detail you need to include. In addition, you’ll have the opportunity to build on your consultation plan, thinking about key topics to be addressed and the use of different consultation mechanisms.

    Book now

    Workshop three: Emerging priorities, options and resources – Wednesday 19 January

    By this stage you’ll have some emerging priorities for action; this workshop will focus on options to deliver those priorities whether its increasing the delivery of new homes, opening up access to the private rented sector, preventing homelessness or taking a public health approach to housing. We’ll look at planning flexibly around uncertain resource levels, sources of funding and getting partners on board for delivery. By the end of this session you’ll have all the information you need to begin drafting your strategy.

    Book now

    Workshop four: Housing needs of particular groups and bringing it all together – Wednesday 16 February

    We’ve deliberately left the scope of the last workshop to be decided by the participants. Maybe you’re looking to increase your knowledge in a particular area, or you want to bounce some ideas off colleagues. This last session will give you the opportunity to explore challenges and solutions that are relevant to you. By the end of this session, completing your strategy will be plain sailing!

    Book now

    And that’s not all…

    Although the workshops are designed to work together, you can book for a single workshop using the links above. However, if you sign up for all four, you get significant added value! You’ll have access to:

    • Relevant HQN toolkits – there are specific toolkits for developing a housing, homelessness ore tenancy strategy and specialist toolkits covering areas such as enabling and housing for older people
    • Relevant HQN briefings – covering a range of topics, such as community-led and self-build housing, supported housing, domestic violence and abuse
    • A one-hour session with an HQN lead associate to discuss your strategy in more detail and help to ensure you are on track.

    You’ll benefit from the experience of others and have plenty of opportunities to ask practical questions and explore ideas with others facing the same challenges.

    About Wendy Murphy

    Wendy Murphy is an experienced consultant who has worked in the housing sector for more than 30 years. She has undertaken a wide range of consultancy assignments for HQN, including projects on tenancies and allocations. She has written briefing papers for HQN on a wide range of topics, including emerging new approaches to housing management, tenancy strategies and policies, affordable rents, allocations and lettings, hard-to-let properties and partnership working.

    Wendy was previously a senior manager with Bristol City Council where she was responsible for developing new approaches to housing management, including locally managed approaches and integration with a wider range of services. She was chair of Flourish Homes and sat on the Aster Group board for eight years. Wendy has run a large number of in-house and public training courses; her approach is practical and action orientated, ensuring that learning is embedded into the organisation. Wendy also works as a coach and facilitator.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more: 

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network 

    find out more

    Meet At

    Further information

    Delegate fees
    All four workshops:
    Full price: £525.00 *
    Members of any HQN network: £400.00 *

    Book now

    Individual workshops:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    To book individual workshops please use the links below each session.

    Programme workshop one:  

    Click here to download the programme

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start27 Oct 2021 14:00
    • End27 Oct 2021 15:30

    Understanding the roles of the Accountable Person and Building Safety Manager – a Building Safety Bill workshop

    Details

    Understanding the roles of the Accountable Person and Building Safety Manager – a Building Safety Bill workshop

    virtual workshop

    Our latest workshop on the Building Safety Bill gives you the lowdown on two key roles that will be created by the new legislation.

    The government has heralded the new Building Safety Bill, as ‘a clear pathway for the future on how residential buildings should be constructed and maintained’.

    And while it has already been criticised in some quarters for not going far enough, there is little doubt that the 218-page draft legislation has huge implications for the entire construction industry, including social housing providers.

    Underpinned by a new Building Safety Regulator, the bill seeks to ensure any building safety risks in new and existing high rise residential buildings of 18 metres and above (or at least seven storeys) are ‘effectively managed and resolved, taking cost into account’.

    Two of the key roles identified in the bill are that of the Accountable Person and Building Safety Manager, who between them will have responsibility for the management of fire and structural safety in one or more buildings.

    While Royal Assent for the bill is still some way off, it’s vital that housing providers understand what these new roles mean for both from a business and building management perspective.

    Recruiting for these roles is unlikely to be straightforward – there is already a shortage of skilled building safety professionals working in the sector, the new legislation is likely to create huge demand for a limited resource and, to make matters even more complicated, the British Standards Institution (BSI) is not expected to publish standards covering the competence requirements for the Building Safety Manager until Spring 2022.

    To help housing providers navigate their way through the proposed measures, HQN is teaming up with building safety experts from leading law firm Norton Rose Fulbright for a 90-minute workshop to provide up-to-date advice on what organisations should be doing now in preparation for the new legislation and the creation of the Accountable Person and Building Safety Manager roles specifically.

    Confirmed speakers:

    • Neave Maguire, Associate Solicitor, Norton Rose Fulbright
    • Scott Edwards, Building Safety Manager, Islington and Shoreditch Housing Association.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Health and Safety Network | The Asset Management Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £75.00 *
    Members of any HQN network: £49.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start28 Oct 2021 09:00
    • End28 Oct 2021 16:00

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015

    Details

    Construction health and safety for social landlords – Construction (Design and Management) Regulations 2015

    Virtual workshop

    Update your knowledge of the construction health and safety regulations with this CPD-accredited one-day workshop.

    With the focus on the Construction (Design and Management) Regulations as they stand now, this full day workshop is crammed full of useful information to help you to better understand the requirements and put them into practice within your organisation.

    As well as learning about when CDM applies to works and what exactly is required by social landlords, you’ll also get the opportunity to work through practical exercises.

    The day will cover elements such as:

    • Am I the CDM client (in the social housing arena) and what should I be doing?
    • Competence and resource assessments prior to appointment (what do I need to do?)
    • Making appointments in writing (when and to whom)
    • Client’s brief – scope of works (can this be the PCI?)
    • Principal designer/designer duties (overview)
    • Pre-construction information (what should be included, can this be the scope of works?)
    • Principal contractor/contractor duties (overview)
    • Construction phase plan (can this be RAMS?)
    • Clients’ duties during the works (overview)
    • Monitoring and arrangements
    • Health and safety file (compiling, making available and updating).

    Updated for 2021, the workshop will cover three new key areas:

    • Design Risk Management – All designers have a duty to provide and accompany their designs with a design risk management register which highlights the design risks that cannot be designed out but which the Principal Contractor/contractor will be faced with and must deal with during the construction. We’ll cover the above and provide examples of a DRM spreadsheet
    • Significant Risk Registers (SRR) – What is a Significant Risk Register? Who should complete this? Who requires access to the SRR and, at the end of the project, what happens to this important document? We will provide an example of an SRR
    • The draft Building Safety Bill – How will this impact on CDM 2015?.

    There will also be time to hear about those who ‘got it wrong’, what it meant for them, and what can be learned from their mistakes.

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Asset managers
    • Property services and in-house DLO managers
    • Development directors and managers.

    Available for CPD points, this one-day workshop will be delivered by Raymond Bone and colleagues from Abbey Construction Consultants.

    About Raymond Bone

    Raymond Bone is the Managing Director of Abbey. He holds a master’s degree in Occupational Health and Safety Management along with a bachelor’s degree in Occupational Health, Safety and Environmental Management from the University of Hull, United Kingdom. Raymond joined Abbey in 2016 and oversees the CDM Consultancy and Health and Safety advisory services throughout Europe. In 2014, Raymond set up his own Health and Safety consultancy – Bone4Safety - and was responsible for all health and safety management including specialising in the Construction (Design and Management) Regulations 2007 & 2015. At present Raymond lectures on year 2 and 4 of the BSc Degree at the University of Hull and is a Chartered Member of IOSH (The Institute of Occupational Safety and Health). Raymond actively promotes Health and Safety through membership of IOSH Council, Chair of the IOSH Consultancy Group, Chair of the IOSH Humber Branch and Chair of the Association for Project Safety (APS) Yorkshire Region and has recently been invited and joined the Board of Directors for the APS.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Health and Safety Network | The Asset Management Network.

    find out more

    Meet At

    Further information

    Delegate fees:

    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start02 Nov 2021 10:30
    • End02 Nov 2021 12:00

    Allyship: putting words into action

    Details

    Allyship: putting words into action

    Virtual workshop

    Understand how Allyship can help to promote an inclusive culture in organisations at this 90-minute workshop.

    For many years housing organisations have been trying to improve equality, diversity and inclusion. This has been given new impetus in the last 18 months by the unequal effects of the pandemic and by the Black Lives Matter movement. This workshop will look at the part allyship has to play in supporting inclusion.

    Allyship is central to creating inclusive cultures, where discrimination and disadvantage is challenged and tackled. By supporting marginalised individuals and groups, allyship can improve engagement and productivity and foster a culture of better understanding and awareness, and the ability to move forward on issues of equality, diversity and inclusion.

    Although the session will focus mainly on race, the principles are applicable to all protected characteristics.

    There will be plenty of time for you to ask questions. 

    What will be covered:

    • Why allyship? What is allyship?
    • What do terms like ‘privilege’, ‘white privilege’ and ‘underprivilege’ mean anyway?
    • What gets in the way of being allies?
    • A model of allyship and anti-racism
    • What we can do as individuals
    • What organisations can do
    • How to challenge in a constructive way.

    This workshop is essential for anyone who wants to promote an inclusive culture in their organisation and take action to support people from under-represented/marginalised groups. 

    About Colin Heyman:

    Colin Heyman has worked as a trainer, consultant and coach in equality and diversity for over 20 years. He has worked with small companies, large public sector organisations, and third sector organisations, including housing associations.

    Colin has a great deal of experience as well as a passion for equality and diversity issues. Amongst other things he specialises in supporting a network of Diversity Champions to be change agents to bring about change within their organisation, and in work on white privilege and allyship.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £75.00 *
    Members of any HQN network: £49.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start04 Nov 2021 10:30
    • End04 Nov 2021 12:30

    The HQN Autumn Statement and Budget Briefing

    Details

    The HQN Autumn Statement and Budget Briefing

    Virtual workshop

    Join HQN chief executive Alistair McIntosh and some special guests to get the lowdown on the key announcements from the Chancellor’s Autumn Statement and Budget.

    With many UK households facing the prospect of a bleak winter, this year’s Autumn Statement and Budget is seen as a key opportunity for the government to take radical steps to support families and flesh out its much lauded ‘levelling up’ agenda.

    With the country facing challenges on several fronts – from rising fuel and energy prices to widespread supply chain issues and food shortages in supermarkets – all eyes will be on Chancellor Rishi Sunak come 27th October to deliver a boost to public morale through targeted support to struggling households.

    But having splashed out already on the multi-billion furlough scheme and the £20 a week uplift to Universal Credit (both of which have now ended), does the Chancellor have many cards left to play to avert a possible winter of discontent?

    We know National Insurance is to rise from next April to help fund the NHS and fix the social care crisis and that the state pension ‘triple-lock’ will be suspended for a year but there’s little detail on other potential announcements.

    However, with the COP26 UN Climate Change Conference due to get underway in Glasgow just a few days after the Chancellor’s speech, can we expect announcements to bolster the green economy?

    With housing now seen as a key part of the levelling up agenda under new Secretary of State Michael Gove, it remains to be seen how prominently it features and what the priorities are – from improving the quality and energy efficiency of existing stock to the homeownership agenda.

    Our virtual HQN Autumn Statement and Budget Briefing will bring you up-to-speed with all the announcements and analyse their implications for the housing sector and our residents.

    You will get to hear from leading commentators, including:

    • James Plunkett, Director of Advice and Advocacy at Citizens Advice
    • Rachel Casey, Housing Policy and Partnerships Officer, Joseph Rowntree Foundation.

    Stop Press: We are pleased to announce that the first 25 delegates to book their places on our Autumn Statement and Budget Briefing will receive a free copy of James Plunkett’s new bookEnd State: 9 Ways Society is Broken and How We Fix It.

    Other speakers to be announced shortly.

    About James Plunkett

    As Executive Director of Advice and Advocacy, James leads the policy and advocacy work at Citizens Advice, including external affairs, policy research, and our statutory role as consumer champion in the energy and postal markets.

    James joined Citizens Advice in October 2014. He was formerly Director of Policy at the Resolution Foundation, where he established and led influential studies into living standards and the minimum wage. James worked previously at 10 Downing Street and the Cabinet Office and has been a strategy consultant in the private sector and a Kennedy Memorial Scholar at Harvard.

    About Rachel Casey

    Rachel works on housing policy at JRF, developing credible solutions and partnerships to ensure more people live in a decent, affordable home. Rachel’s interests are in housing, health, social justice and grounding solutions in lived experience. Rachel has worked on housing and homelessness policy within the charity and public sector. Prior to this Rachel worked for several years as a case worker in a Youth Offending Service, and has worked in Children’s Social Care. Rachel completed a Masters in Social Work in 2017.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £75.00 *
    Members of any HQN network: £49.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start05 Nov 2021 10:00
    • End05 Nov 2021 12:45

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

     Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, workshops and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right." 

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network.

    This workshop will also take place on Wednesday 15 December.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start09 Nov 2021 10:00
    • End11 Nov 2021 13:00

    The Rent Income Excellence Network annual conference 2021 – are we standing on a Covid cliff edge?

    Details

    The RIEN annual conference 2021 – are we standing on a Covid cliff edge?

    Virtual conference

    This year’s RIEN annual conference will explore the post-Covid pressure points for income teams with the focus on innovative solutions to support residents and sustain tenancies.

    Increased financial and economic problems for tenants, imposed restrictions on enforcement, concern for people’s mental health and wellbeing, and the introduction of ‘breathing space’ has placed a question mark on traditional escalation measures and has changed the playing fields for Income Collection teams.

    What will be covered:

    Taking place across three mornings, this year’s virtual RIEN annual conference will:

    • Examine the development of hybrid income teams with a focus on sustainability and collecting with care
    • Explore how tenant engagement and the conversations we have around debts and money can influence payment behaviour
    • Look at how technology can help us. Working from home, restrictions on face-to-face contact and home visiting has propelled the digital agenda forwards and there are important lessons to be learnt from changing demands and efficiencies for service delivery to be made
    • Predict some of the challenges still to come. Join the debate about what housing providers can expect when furlough and other financial support is lifted. Who are most at risk of tenancy failure and what can we do to support them?

    Themes across the three days include:

    Day 1: Tuesday 9 November (10.00am – 1.00pm)

    How has Covid-19 changed income collection? Focusing on the growth of financial inclusion/economic inclusion/sustainability teams instead of enforcement. Will the collecting with care approach continue if arrears start to rise and the eviction ban ends? How do we support the mental health and wellbeing of residents?

    Day 2: Wednesday 10 November (10.00am – 1.00pm)

    How can technology help us? From behavioural science and customer insight to predictive analytics and the automation of services. Is the switch to digital services leaving some residents behind? How do we ensure no-one is excluded?

    Day 3: Thursday 11 November (10.00am – 1.00pm)

    Are we standing on a Covid-19 cliff edge? What are experts telling us about the economic landscape and the challenges facing low-income households? What impact will the end of furlough and removal of the Universal Credit uplift have? Who has been most affected and how do we help them?

    Why you should attend:

    This conference will cover all aspects of income collection. If you are responsible for maximising income, manage or work in a sustainability or welfare team this event is essential to help you understand the rapidly changing world of post-Covid income collection.

    What will you take away from the event:

    • Learn how to successfully collect with care without putting your income at risk.
    • See how new technologies can streamline workloads and improve the efficiency of your collection teams.
    • Know who is most at risk so pro-active action can be taken to reduce tenancy failure.

    Confirmed speakers:

    • Chair: Kim Long, Senior Network Manager, HQN
    • Ilyas Lunat, Senior Income Manager, Connect Housing Association
    • Matt Kelly, Income Manager, Ongo
    • Rob Sandalls, Stepchange
    • Jonathan Brownbill, Head of customer accounts, Mobysoft
    • Vicky Lynch, Strategic Sector & Partnerships Lead, PayPoint
    • Mark Walker, Director of Customer Accounts and Lettings, Optivo
    • Maggie Houghton, Programme Manager, Hyde Foundation
    • Chris Walker, Behavioural Science Lead, Voicescape
    • Kitty Hadaway, Head of Sales for housing, Futr
    • Kate Lindley, Service Lead – Digital and Data, Socitm
    • Cerys Gaffney, Training and Customer Relations Manager, HousingSystems
    • Pamela Carysforth, Training and Development Manager, Housing Systems
    • Richard Bampton, Head of Income, A2Dominion and RIEN Associate
    • Karl Handscomb, Senior Economist at the Resolution Foundation
    • Nic Vaughan, Stakeholders, engagement and strategic briefing team lead: Universal Credit programme
    • Lloyd Edwards, MRI Solutions Principal
    • More to be announced…            

    Essential for:

    • Senior income service managers
    • Income collection teams
    • Sustainability teams
    • Finance professionals
    • Debt and welfare benefit advisors. 

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    RIEN members offer: £49.00* after booking your first place

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Rent Income Excellence Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start10 Nov 2021 10:00
    • End24 Nov 2021 15:00

    Two day: The art of co-production – bringing staff and residents together to create better services

    Details

    Two day: The art of co-production – bringing staff and residents together to create better services

    Virtual workshop

    Whether you’re new to co-production or are looking to embed a co-production culture in your organisation, these workshops will give you everything you need.

    Developed for HQN by the Co-production Network for Wales, the two sessions are designed to support the key commitments set out in the Social Housing White Paper.

    At the heart of these commitments, and essential to their efficacy, is an enhanced focus on resident voices. But how do you go about capturing and embedding these ideas and opinions into something meaningful that can bring about genuine change, help to create better services and improve the landlord-resident relationship?

    Taking a two-stage approach the workshops will be divided into ‘Inspirer’ and ‘Foundation’ sessions. Designed to complement each other, the courses can be attended as a series or individually depending on your level of knowledge and expertise in co-production.

    The ‘Inspirer’ workshop | Wednesday 10 November | 10am – 12:30pm

    Developed to ensure buy-in at all levels of the organisation and to create a sense of energy and enthusiasm for this way of working, the co-production inspirer workshop is suitable for housing professionals and residents, for people with varying levels of co-production knowledge, or none.

    The session will provide:

    • The essentials of co-production – what, when and why
    • A brief overview of evaluation (measuring what matters)
    • Opportunities to consider what impact coproduction might have on tenants, communities, staff, organisations and partners.

    Book now

     

    The ‘Foundation’ workshop | Wednesday 24 November | 10am –12pm & 1pm – 3pm

    To turn the enthusiasm created by the first session into action, the foundation workshop is a four-hour session that will help you turn theory into practice. It includes presentations, case-studies, exercises, small-group and whole-group discussions, and Q&A opportunities.

    Both the content and the format are designed to build confidence, enthusiasm, and capacity for this democratic and transformative way of working. The workshop is suitable for housing professionals and staff. Its focus on implementation makes it ideal for the ‘doers’ – the staff and residents who will be particularly involved in helping to change ways of working and to engage others.

    The workshop will cover:

    • What co-production is, and isn’t
    • Why co-produce? What’s the impact?
    • Strengths and Assets – what are you already doing?
    • When to co-produce – spectrum of engagement and complexity theory
    • How to co-produce – techniques, tools and co-design approaches
    • Co-productive evaluation – outputs and outcomes and measuring what matters
    • Co-pro and you. What could we do? What difference could we make?

    Book now

     

    These workshops are essential for:

    • Resident engagement and involvement teams
    • Residents
    • Customer experience and insight teams
    • Business transformation teams
    • Anyone involved in service design.

    About Ruth Dineen

    Both workshops will be run by Ruth Deneen from the Co-production Network for Wales. Ruth’s background is in design and education. Formerly Head of Department of Creative Communications at the Cardiff Metropolitan University, her research focused on creative thinking and collective leadership. She is the co-founder of the Co-production Network for Wales and has over a decade's practical experience in helping organisations and individuals take this inspiring and democratic approach to realising their potential. She is known for her engaging and participative style of delivery which wins hearts as well as minds. Ruth is a trained coach, an Action-Learning facilitator and a Fellow of the Higher Education Academy

    About the Co-production Network for Wales

    The Co-production Network for Wales is an independent not-for-profit organisation working to transform public services through co-production and citizen involvement. Its primary focus is to grow good practice and foster opportunities for learning and sharing across sectors. As well as supporting a network of citizen and professional practitioner members, it offers capability-building through training, advice and consultancy, in both strategic and delivery organisations, through its team of associate consultants - covering co-production and citizen involvement as well as related areas such as codevelopmental evaluation, and digital facilitation and engagement. 

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Residents Network | The Strategic Network | The Housing Management Network.

    To book an individual session follow the below links and complete the booking form. To book both workshops, please complete the booking form below.

    The ‘Inspirer’ workshop | Wednesday 10 November | 10am – 12:30pm

    The ‘Foundation’ workshop | Wednesday 24 November | 10am –12pm & 1pm – 3pm

    find out more

    Meet At

    Further information

    Delegate fees:

    For both workshops
    Full price: £300.00 *
    Members of any HQN network: £250.00 *

    For individual workshops:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Book now

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writin

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start18 Nov 2021 10:30
    • End18 Nov 2021 13:00

    Understanding behavioural insight: How to get it right for your organisation and residents

    Details

    Understanding behavioural insight: How to get it right for your organisation and residents

    Virtual workshop

    Get the lowdown on the use of behavioural insight in social housing and why thinking about your approach really matters.

    The use of behavioural insight has become common place in the social housing sector over the last few years.

    From reducing rent arrears and creating greater tenant engagement to promoting channel shift, housing providers have successfully used different techniques to encourage their residents to change resident behaviour.

    From the simple ‘nudge theory’ of reward schemes to more scientific approaches, the world of behavioural insight continues to evolve at a dizzying pace with new techniques and methods of evaluation being introduced all the time.

    So, how do you decide what’s right for your organisation and your residents – both in terms of positive outcomes but also from an ethical point of view? Behavioural insights techniques can include both a carrot and stick approach, so how do you decide what methods to use and when is best to use them? And what might be right from a landlord point of view, may not necessarily be well received by residents, regardless of intention.

    All of this creates a challenging landscape for those working in social housing to navigate and is reflected in the often ‘stop-start’ nature of many behavioural change projects. There are also legitimate concerns expressed by tenants that may contribute to landlord caution over adopting behavioural change practices.

    What will be covered?

    This half-day workshop will act as a guide to the use of behavioural insights in social housing, provide an overview of different approaches and techniques, and explain what they can offer. It will also consider the ethical implications and risks that need thorough consideration before embarking on behavioural change projects.

    This an engaging and sometimes challenging topic and the workshop will encourage discussion and reflection throughout.

    At the end of the workshop, you will:

    • Have an overview of different approaches to behaviour change, the pros and the cons, and where they might be used in your organisation, with recommended resources to explore each approach further
    • Understand different methods of measuring the effects of behaviour change projects, including the celebrated Randomised Controlled Trial (RCT) and other methods
    • Understand how to evaluate the ethics of a behavioural insight approach and recognise its importance to the whole process – from business risk to your ongoing relationship with residents.

    Who is it for?

    • Executive teams
    • Board members
    • Senior decision makers
    • Customer insight teams
    • Involved residents
    • Colleagues charged with driving innovation or exploring behavioural change. 

    About Hannah Absalom

    Hannah Absalom is coming to the end of researching a PhD into the use of behavioural insights in social housing. She is a former practitioner of 18 years and childhood resident of social housing. She is a critical friend to the sector, and co-founded www.socialhousingmatters.co.uk to encourage thoughtful discussion of new ideas and approaches to make social housing better. Her research is the first to take a critical overview of behavioural insights in social housing and her experience as a practitioner means she is aware of the unique challenges that the sector faces. She hopes that by sharing her findings she can help the sector to adopt a considered approach to behaviour change or to decide that its purpose is best met with other approaches.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    This workshop will also take place on Tuesday 18 January 2022.

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start23 Nov 2021 10:00
    • End23 Nov 2021 16:00

    The Housing Management Network annual conference 2021 – supporting and engaging with young people

    Details

    The Housing Management Network annual conference 2021 – supporting and engaging with young people

    Virtual conference

    This year’s annual conference will explore the role housing management teams can play to support children and teenagers living in social housing.

    In one of his first speeches as Housing Secretary, Michael Gove has accused the social housing sector of “holding back the flourishing of children and families” through the poor conditions of the homes in which they are raised.

    The topic of this year’s Housing Management Network annual conference is timely – it’s all about understanding the young people growing up in our properties, their experiences of the services we provide and their future prospects. Find out more about what life is really like for them and how housing professionals can make a positive impact.

    This is a great opportunity for housing management staff to better appreciate what it feels like to grow up living in social housing and reflect on the practical things they can do to:

    • Better support young people – enabling them to get a good start in life
    • Better engage with young people – to get their views and ideas about their homes and services.

    It’s also about making sure that services and initiatives take their views on board.

    Topics include:

    • Safeguarding
    • ASB and County lines
    • Financial support
    • Mental health
    • Care leavers
    • Engagement
    • Raising aspirations and accessing opportunities for the future.

    Young people are our future. It’s essential they get the best start in life possible, so the sector has a major part to play. Make sure you play yours.

    You will go away with plenty of ideas to put into practice – whether it’s reviewing policies, setting up new initiatives or just thinking about working in a different way.

    Our confirmed speakers include:

    • Chair: Angela Gascoigne, CEO, SHAL
    • Dr Kelly Henderson, Project Manager (Domestic Abuse), Morgan Sindall on her project on training front-line staff to spot the signs of domestic abuse
    • Charlie Norman, CEO, Mosscare St Vincent’s on tenancy sustainment and Greater Manchester Housing Provider’s care leavers pledge
    • Amy Hurst, Implementation Lead for Tackling Child Exploitation Support Programme at Research in Practice, will share her expertise in strategic challenges around child exploitation and the importance of partnership working and the key role housing associations can play
    • The Children’s Society on their Coordinated Community Support Scheme – a pilot project operating in four local authority areas that aims to improve access to financial crisis support for families by increasing partnership working to offer the right support to families at the right time
    • Keren Miller, Head of Community Engagement at resident-led Phoenix Community Housing Association on their successful engagement work with children and young people of all ages and new Youth Council which will be integrated into their governance structure and feed into the Board
    • Cecilia Victor, Community Engagement Kickstart Trainee and member of Phoenix Community Housing Youth Leadership Group #BEin will take part in our youth panel session
    • Claire Gold, Psychotherapeutic Counsellor and Trainer Consultant and Facilitator at Young Minds will take part in a panel session on the mental health of young people
    • Steve Newsham, Regional Director of Regenda Homes and Dave McPartlin, Headteacher, Flakefleet Primary School will present on their work with Positive Footprints which produces award winning, career led personal development programmes for young people
    • James Hudson, Assistant Director of Your Homes Newcastle to present on Newcastle Furniture Service (NFS) on their latest impact report. NFS began as a service specifically for young people to help them furnish their homes
    • Harry Forshaw, Youth Volunteering Coordinator, Poplar Harca
    • Dr Jayne Williams, Consultant Clinical Psychologist, Llamau HA
    • Julia David, Coordinated Community Support Programme Officer, The Children’s Society.

    Child poverty in the UK: The stark facts and figures

    • There were 4.3 million children living in poverty in the UK in 2019-20. That's 31% of children, or nine in a classroom of 30
    • 49% of children living in lone-parent families are in poverty. Lone parents face a higher risk of poverty due to the lack of an additional earner, low rates of maintenance payments, gender inequality in employment and pay, and childcare costs
    • Children from black and minority ethnic groups are more likely to be in poverty: 46% are now in poverty, compared with 26% of children in White British families
    • Work does not provide a guaranteed route out of poverty in the UK. 75% of children growing up in poverty live in a household where at least one person works
    • Children in large families are at a far greater risk of living in poverty – 47% of children living in families with 3 or more children live in poverty
    • Childcare and housing are two of the costs that take the biggest toll on families’ budgets. 

    (Source: The Child Poverty Action Group. Figures updated in March 2021. All poverty figures are after housing costs)

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Residents Network | The Strategic Network | The Housing Management Network |The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Housing Management members offer: £49.00* after booking your first place

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:      

    Click here to download the programme

    Sponsored by:

    NFS

    Positive footprint

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Housing Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual masterclass
    • Start25 Nov 2021 10:00
    • End25 Nov 2021 13:00

    De-mystifying digital service design

    Details

    De-mystifying digital service design

    Virtual masterclass

    Get a better understanding of digital service design – including how to involve residents – at this masterclass from Socitm.

    Service design, CX, UX and other acronyms have been making their way into housing for some time.

    Some providers are already well on the journey to involving real users in the design of services, and others are working out how best to get started and the right approaches to take.

    The Social Housing White Paper puts a clear emphasis on improving resident engagement – and what better way to do it than involving them in designing the services that they use? Organisations that have done this are typically seeing a greater uptake of digital services and improved satisfaction.

    Come along and hear from service design experts about the work they’ve been doing both within and outside of housing – and gain practical take-aways that you can apply within your own organisation.

    This virtual masterclass is being organised in partnership with Socitm Advisory, and delegates will receive a new a Service Design Toolkit for housing that will provide you with examples of best practice, hints, and tips to help you on your way.

    What the masterclass will cover:

    • The fundamentals of digital service design
    • Understanding the process – from design to delivery
    • How to involve residents to improve uptake
    • How to use the Service Design Toolkit.

    Who should attend?

    This masterclass is essential for anyone involved in the management of service design and development process, including:

    • Customer experience directors
    • IT teams
    • Business transformation teams
    • Digital and data professionals
    • Business analysts.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network.

    find out more

    Meet At

    Further information

    Delegate fees:

    FREE to members of the HQN Innovation and Technology Network
    Full price: £99.00 *
    Members of any other HQN network: £75.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start30 Nov 2021 09:30
    • End30 Nov 2021 13:30

    Leasehold management – finances, funds and fees

    Details

    Leasehold management – finances, funds and fees

    Virtual conference

    Get to grips with leasehold finance at our winter event – covering everything from safety improvement costs to service charges.

    The remainder of this financial year will be a testing time for leasehold management teams. The economic climate is very tough. The end of furlough brings new challenges for leaseholders. Safety improvements and repairs must be costed and paid for.

    Leasehold finances and levels of charges and fees will come under more scrutiny than ever before. Changes to legislation will bring changes to ways of working.

    At the same time as service charge setting for next year, leasehold teams will have to manage resources, budgets and costs, fund essential repairs, adapt to the current economic situation, and understand the financial difficulties their leaseholders may face. All whilst keeping the money rolling in.

    Our winter event takes a look at some of the challenges ahead.

    Confirmed sessions

    Chaired by Mark Walker, Director of Customer Accounts & Lettings at Optivo,

    We have a number of essential sessions:

    The road ahead for leasehold finance – how the big picture and economic climate across the UK will impact on your service.

    Ethical –v– financial – addressing the challenge of being a considerate and inclusive leasehold landlord for those with financial difficulties whilst keeping the cash flowing in.

    Holding it in reserve; the challenges ahead when managing a reserve fund as the current situation changes.

    Major works collection arrangements – hear about innovative practice from a major London authority.

    Service charge software – is your service charge collection system fit for purpose? A leading IT firm will throw down the gauntlet to leasehold landlords.

    Service charge setting for new build – it ain’t an exact science”…service charges from day one onwards.

    Costing building safety – the service charge implications of building safety, the Building Safety Bill, and the flow through to leasehold operations.

    Speakers

    • John Marr, Principal, Devolved Government and Social Housing at UK Finance
    • Mark Walker, Director of Customer Accounts & Lettings at Optivo
    • Doug Pope, Head of Contract Management, and Jo Child, Service Charge Manager for Legal & General Homes
    • Geraldine Littlechild, Finance & Income Manager with London Borough of Camden 
    • Paula Sprawling and Dan Robinson, MRI
    • Tina Byrne, Leasehold Estate Officer at Basildon Council
    • Jackie Dickins, Specialist Leasehold Consultant for The Leasehold Network.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

     The Leasehold Network |  | The Asset Management Network | The Housing Finance Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start02 Dec 2021 10:30
    • End02 Dec 2021 13:30

    The Residents’ Network annual conference 2021 – Repairing trust with residents

    Details

    The Residents’ Network annual conference

    Virtual conference

    This year’s annual conference will bring residents and housing staff together to tackle the sector’s trust issues.

    The sector’s reputation has taken a knock in 2021. High profile media coverage of the cladding crisis and the state of many social housing properties has demonstrated that, four years on from Grenfell, we remain out of touch with residents.

    Despite the ambitions of the Social Housing White Paper and positive noises coming from many housing providers, long lasting and meaningful change has yet to be delivered. In some cases, the relationship between resident and landlord has deteriorated.

    Central to the problem is a breakdown in trust. For years, the government, trade bodies and housing providers have promised transformative change – to listen, learn and act on the mistakes that have been made. But when the reality for residents is often the opposite of what they have been told, it’s not a surprise that people become disillusioned and disengaged.

    So, what can be done to rebuild that trust?

    This year’s Residents’ Network annual conference will put the resident voice front and centre of the discussion as we explore what can be done to repair the relationship.

    It’s not all doom and gloom, there are plenty of examples where landlords and residents are working well together and they trust each other, even when things do go wrong.

    This won’t be another housing conference of warm words, empty rhetoric and unfulfilled promises. It’s time for an honest conversation about the state of our sector and what we can do to put things right.

    Combining positive case studies, practical advice and out of sector learning, conference sessions include:

    • The role of regulation in raising standards and improving tenant satisfaction
    • How to rebuild customer trust – what the experts say
    • Learning lessons from beyond housing – how have other sectors repaired relationships with customers when things went wrong?
    • Case studies of where residents and landlords have worked together to resolve issues – what can we learn?
    • Respecting the resident voice – how can we use it to make better decisions?

    Confirmed speakers:

    • Kate Dodsworth, Director of Consumer Regulation, Regulator of Social Housing
    • Jo Causon, Chief Executive, The Institute of Customer Service
    • More to be announced...

    This conference is essential for:

    • Residents
    • Chief executives
    • Executive teams
    • Board members
    • Resident involvement teams
    • Housing management teams
    • Customer service teams
    • Comms teams.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more: 

    The Housing Quality Network | The Residents Network | The Housing Management Network.

     

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £150.00 *
    Members of any HQN network: £99.00*
    Members of the Residents' Network: Two FREE resident places

    Additional Residents' Network member places will be charged at £49.00* each 

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Book now

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writin

    The Residents' Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start07 Dec 2021 10:30
    • End07 Dec 2021 13:00

    2030 vision – the future of work, home and life as we know it

    Details

    2030 vision – the future of work, home and life as we know it

    Virtual conference

    Experts in technology, sustainable placemaking and consumer insight predict what life in the UK could look like in 2030.

    How will the changes to work and home life that emerged during the Covid-19 pandemic inform how we live and work in the future?

    At a time when there is much speculation on what the next 12 months may bring, it is important to look ahead to prepare for the longer term. What changes are already locked-in and what is open to future variation?

    For this virtual event, we have asked experts in technology, sustainable placemaking, consumer insights and employment law to think about what life in the UK could look like in 10 years’ time based on the trends and developments they are seeing today.

    Combining big picture thinking with practical guidance on some of the key changes happening now, sessions include:

    • The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy in the post-pandemic era
    • The future of placemaking – what will the towns and cities of 2030 look like?
    • A Google glimpse of the future – how technology will transform the way we live and work
    • City Plan 2030 – How Edinburgh is creating a city fit for the future.

    Confirmed speakers:

    • Pooja Agrawal, Chief Executive, Public Practice
    • Sean McAndrew, Head of Customer Success, Ancoris and Google Scholar
    • Joel Abbey, Client Director, and Paul Langston, Location Intelligence Consultant, CACI
    • David Gibson, Head of Employment and HR, Burnetts Solicitors
    • Cllr Lesley Macinnes, Transport & Environment Convener, Edinburgh Council.

    Who should attend?

    • Chief Executives and Directors
    • Customer insight teams
    • Housing strategy teams
    • Business transformation teams
    • IT teams
    • HR and OD professionals
    • Placemaking and planning professionals
    • Sustainability teams
    • Development teams.

    Meet the speakers

    Pooja Agrawal

    Pooja Agrawal is Co-founder and Chief Executive Officer of Public Practice. She is an architect and planner who worked as a public servant at Homes England and the Greater London Authority. She previously worked at private architecture and urban design practices including Publica, We Made That and G-Tects (New York). She also co-hosts diversity platform Sound Advice and co-published Now You Know, a compendium of fifty essays exploring spatial and racial inequality. She is a Fellow at the Institute of Innovation and Public Purpose and an Associate at the Quality of Life Foundation. She has previously mentored at FLUID and Stephen Lawrence Trust, taught at Central Saint Martins and was a trustee for the Museum of Architecture. She was nominated for the Planner’s Woman of Influence in 2018 and 2019.

    Sean McAndrew

    Sean’s background is in Civil Engineering, beginning his career at Severn Trent Water. Spending four years at BT’s research and development centre at Martlesham Heath, the focus for his doctorate was on collaborative technologies for virtual teams. Sean’s Google Enterprise journey started in 2006, at Taylor Woodrow, where he implemented the original – on-premises – Google Search Appliance. Following that, and early in 2008, he implemented the first large private-sector deployment of Google Apps for Business. Since then, Sean has worked with Google Premier Partners and spent significant time in-house at companies such as Jaguar Land Rover, Tarmac, and BMI Group, driving their Digital Transformation strategy into reality. In 2019, Sean joined Ancoris as Head of Customer Success.

    David Gibson

    David Gibson trained as a solicitor and worked in London advising a range of clients from major trade unions to leading media organisations. David relocated to the North East and joined Burnetts as Head of Department in 2021 leading the team in the North West and North East. David has a keen interest in the changing nature of the relationship between work providers and work deliverers and is of the view that the traditional employer-employee relationship is becoming redundant. Consequently he has extensive experience in how companies can organise workforces to ensure remote working and homeworking can work effectively.

    David has over the years developed a considerable expertise on other key inter-related areas such as social media and GDPR. This has included rolling out training and support to the sector issues and drafting relevant policies and procedures.

    Paul Langston

    Paul has over 25 years of experience of using demographic data to support a wide range of business-critical decisions in sectors ranging from affordable and older people’s housing to retail and leisure. During the pandemic Paul has been leading CACI’s use of mobile app data and demographics to understand consumer behaviours. Paul has previously spoken at HQN events on the subjects of housing affordability and vulnerability.  He has provided research for, and been quoted by, many of the UK’s major news networks and been a guest speaker at the Location Analysis Course at the Saїd Business School, University of Oxford, for many years. 

    Joel Abbey

    Joel is a Director at CACI www.caci.co.uk  As experts in understanding people and places we help clients make the right choices whether that's implementing a service, directing communication or evidencing a location decision. During the last 18 months we have been helping organisations identify those most vulnerable, track how different groups are behaving out of lock down, and their spending power. We are currently working with a government body to identify those groups most likely to be impacted financially in the near to mid-term.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more

    The Housing Quality Network | The Innovation and Technology Network | The Strategic Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start08 Dec 2021 10:30
    • End08 Dec 2021 13:30

    The Asset Management Network annual conference – Putting our house in order

    Details

    Asset Management Network annual conference

    Virtual conference

    Hear direct from the Regulator of Social Housing and the Housing Ombudsman Service at our annual event for asset management teams.

    Has asset management ever been more under the spotlight? If it's not the continued fallout from the building safety crisis or the ITV News documentary into the poor state of some social housing, it's repairs at the top of the complaints league or the ongoing challenge to retrofit our housing stock to make it fit for the future.

    This year’s asset management network annual conference will try to make sense of a bewildering year in which the sector’s reputation has taken a bashing. Where do we go from here? What are the solutions to the many problems we face? And how do we get on top of the day job to deliver our net zero ambitions?

    You will hear from the Regulator and Housing Ombudsman about their expectations and requirements; we will assess different approaches to the key challenges and provide possible solutions to some of your ongoing dilemmas – all in the space of three hours.

    Combining practical advice with strategic thinking, sessions will include:

    • The Regulator of Social Housing on what new consumer regulations, KPIs and a refreshed Decent Homes Standard might mean for your organisations
    • The Housing Ombudsman Service on why repairs are top of the complaints chart. Their session will cover the findings of its soon-to-be-published investigation into damp and mould issues
    • The Building Safety Bill – get an update on progress and understand the important things to consider right now
    • The Future Homes Standard – are your development plans on track to meet the government’s zero-carbon ambitions?
    • Retrofit and decarbonisation – do you have a costed asset management plan to retrofit your existing stock? What approach are you taking? Where is the money coming from?
    • Leadership in asset management – who is driving the agenda in your organisation and do the board and executive team understand the significance of what’s around the corner?
    • How do we put residents front and centre of our asset management strategies? Do we really understand their priorities?
    • Evidence-based decision-making – how data, intelligence, and digital solutions can be used to our advantage.

    Confirmed speakers:

    • Richard Foster, Assistant Director Regulatory Operations, Regulator of Social Housing
    • Richard Blakeway, The Housing Ombudsman Service
    • Mike Victory-Rowe, HQN asset management associate – Chair
    • Lucy Hutton, Head of Social Housing Safety, Decency and Climate Change at the Department for Levelling up, Housing and Communitie
    • David Orr CBE, Chair of the Good Home Inquiry and Chair of Clarion Housing Group
    • More to be announced shortly.

    Who should attend?

    • Chief Executives
    • Executive directors and board members
    • Heads of service
    • Asset management teams
    • Development teams
    • Business strategy and policy teams
    • Resident engagement teams and frontline operatives.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology NetworkThe Health and Safety Network | The Asset Management Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Asset Management members offer: £49.00* after booking your first place

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Asset Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start15 Dec 2021 10:00
    • End15 Dec 2021 12:45

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

     Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, workshop and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right." 

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network.

    This workshop will also take place on Friday 5 November.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:     

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start12 Jan 2022 10:00
    • End12 Jan 2022 13:30

    Be prepared – building business resilience against cyberattacks

    Details

    Be prepared – building business resilience against cyberattacks

    Virtual workshop

    In 2022, a cyberattack on your business is much more likely to be a case of ‘when’ and not ‘if’. Our new business resilience workshop will help to make sure your organisation and employees are prepared.

    Cybercrime continues to adapt and grow, affecting companies and individuals across the UK. Essential public services are particularly vulnerable and social housing organisations are no exception.

    It is estimated that cybercrime costs the UK £27 billion, causing damage to businesses' infrastructure, supply chains and reputations.

    Organisations already hit by the cost of the Covid-19 pandemic have also faced, on average, an annual bill of £8,460 for lost data or assets following a cyber security breach (according to the Cyber Security Breaches Survey 2021).

    With 39% of businesses identifying cyber security breaches or attacks in the last 12 months – it is essential to be prepared. Business resilience and cyber security should be a top priority, especially with an increasingly remote workforce.

    For this new workshop, HQN is teaming up with the team from Commercial Initiatives, looking at the role of business continuity in underpinning your cyber resilience. It will help you with the process of preparing for, coping with and recovering from a cyberattack on your business.

    The day will end with an interactive business continuity exercise drawing on recent cyber issues and experiences.

    Sessions include:

    • Understanding the role of business continuity plans in countering a future cyber threat
    • Exploring the cyber risks posed by the new flexible working environment. What does good practice look like?
    • An interactive business continuity exercise focusing on a recent, real-life, cyberattack.

    Who should attend?

    This session is aimed at all directors; members of your incident and business continuity teams and ICT business continuity leads.

    About our speakers:

    Christopher Ledsham, AMBCI Principle Consultant, Commercial Initiatives Ltd

    Christopher was raised and schooled in Cheshire before completing a degree in Economics and History at the University of Newcastle upon Tyne. Originally destined for army service, the fall of the Berlin Wall and the reduced military opportunities persuaded him to re-prioritise his career plans, continue with reserve service and to pursue a career in stockbroking with Charterhouse Tilney from 1991. In 1996 he moved to retail banking with Abbey National (and latterly Santander Plc), rising to Regional Manager in the North West by 2011.

    Following a year on mobilised service in Afghanistan in 2010, he decided to join Commercial Initiatives as a consultant, qualifying via the Business Continuity Institute as an Associate Member in 2011. Since then he has worked in the continuity and resilience sphere, with a wide variety of companies from many sectors, from social housing to insurance companies and airports. With Commercial Initiatives Christopher specialises in providing clients with innovative and engaging training solutions, to both review existing arrangements and promote improved continuity planning arrangements.

    David Leigh,  ABCI, Managing Director, Commercial Initiatives Ltd

    David was raised in Staffordshire and went to work for the family firm Healey Mouldings where he remained for his first 17 years of employment, finishing as Sales Director. He developed an impressive 75% export in the USA and Europe particularly. At 19 years of age he joined the Territorial Army (now the Army Reserve), and completed 28 years of service – retiring at the rank of Colonel, having commanded the regiment he joined in 1979.

    On the sale of the family business in 2000, David went full-time with the army for five years. Whilst serving he formed Commercial Initiatives Ltd., a consultancy firm providing business continuity management services and exercises to a variety of organisations from housing associations to airports. In 2010 one of his clients had a major gas explosion at one of its properties, resulting in 400 homes being damaged. The organisation gave huge credit to David and Commercial initiatives, without whom they said a full recovery would not have been possible.

    This led to a huge increase in business for Commercial Initiatives in this sector. After 18 years in the Business Continuity industry, David can claim to have worked with some 80 or more housing associations who now use their plans.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start14 Jan 2022 10:00
    • End14 Jan 2022 15:00

    The HQN climate change group annual conference 2022 – Building to survive: How can social housing weather the storm?

    Details

    The HQN climate change group annual conference 2022

    Virtual conference

    The UK’s social housing sector is responsible for millions of homes – homes that carry a hefty carbon legacy. How can we build the homes we need while protecting our already fractured climate? How can we improve the efficiency of the millions of homes already in existence?

    Our climate change conference will feature Lord Deben, Chairman of the government's Climate Change Committee. With COP26 due soon, will the world's leaders reach a consensus on tackling the gravest issue of our time? What will Lord Deben have to say in its wake. We'll hear from him direct.

    For most of those living in the UK, the worst of the world’s horrors have occurred far away in space and time. Our experiences of war, famine, epidemics, and cataclysmic natural disasters have existed safely within the realm of films and novels. Then Covid happened and suddenly we learnt that we’d been lucky for the last 75 years: that the very worst could happen anywhere, anytime.

    And now, after decades of warnings, climate change is tangibly expanding beyond the domain of disaster films and into the real world. In the last few months extreme floods have claimed hundreds of lives, destroying homes and other infrastructure in Europe and China. Devastating temperatures have struck the United States and Canada, with even greater numbers of people killed. Enormous wildfires have raged across the globe. Temperature and flood level records aren’t merely being beaten – they’re being smashed.

    And we continue to build badly. If we’re to survive, our homes need to be as efficient as possible. We need to deeply contemplate our construction methods and the materials we use. We must consider the threat our homes face from an increasingly frenzied climate: flood risks; keeping properties cooler and residents safe; preparing for potentially destructive gales.

    Lots has been done, but there’s so much more to do, and it’s very late in the day.

    Chaired by John Grant, senior lecturer at Sheffield Hallam University, this year’s conference will hear from some of the best experts working in housing and climate change today. We can build a better future. We must, if we’re to survive.

    Confirmed speakers:

    • Chair:  John Grant, Senior Lecturer in Sustainable Construction and Climate Change
    • Lord Deben, Chairman of the government’s Climate Change Committee
    • Liane Duxbury, former Senior Lecturer in Architecture and Environmental Design
    • Frances Robertson, Senior Lecturer in Architecture
    • Helen Boyle, Head of Regional Development (North West and West Midlands), Cadent
    • Nusheen Hussain, Executive Director Business Development, Home Group
    • Rose Bean, Interim Executive Director of Assets and Sustainability, Abri
    • Austin Baggett, Managing Director, Sava.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Asset Management Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:    

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start18 Jan 2022 10:30
    • End18 Jan 2022 13:00

    Understanding behavioural insight: How to get it right for your organisation and residents

    Details

    Understanding behavioural insight: How to get it right for your organisation and residents

    Virtual workshop

    Get the lowdown on the use of behavioural insight in social housing and why thinking about your approach really matters.

    The use of behavioural insight has become a common place in the social housing sector over the last few years.

    From reducing rent arrears and creating greater tenant engagement to promoting channel shift, housing providers have successfully used different techniques to encourage their residents to change resident behaviour.

    From the simple ‘nudge theory’ of reward schemes to more scientific approaches, the world of behavioural insight continues to evolve at a dizzying pace with new techniques and methods of evaluation being introduced all the time.

    So, how do you decide what’s right for your organisation and your residents – both in terms of positive outcomes but also from an ethical point of view? Behavioural insights techniques can include both a carrot and stick approach, so how do you decide what methods to use and when is best to use them? And what might be right from a landlord point of view, may not necessarily be well received by residents, regardless of intention.

    All of this creates a challenging landscape for those working in social housing to navigate and is reflected in the often ‘stop-start’ nature of many behavioural change projects. There are also legitimate concerns expressed by tenants that may contribute to landlord caution over adopting behavioural change practices.

    What will be covered?

    This half-day workshop will act as a guide to the use of behavioural insights in social housing, provide an overview of different approaches and techniques, and explain what they can offer. It will also consider the ethical implications and risks that need thorough consideration before embarking on behavioural change projects.

    This an engaging and sometimes challenging topic and the workshop will encourage discussion and reflection throughout.

    At the end of the workshop, you will:

    • Have an overview of different approaches to behaviour change, the pros and the cons, and where they might be used in your organisation, with recommended resources to explore each approach further
    • Understand different methods of measuring the effects of behaviour change projects, including the celebrated Randomised Controlled Trial (RCT) and other methods
    • Understand how to evaluate the ethics of a behavioural insight approach and recognise its importance to the whole process – from business risk to your ongoing relationship with residents.

    Who is it for?

    • Executive teams
    • Board members
    • Senior decision makers
    • Customer insight teams
    • Involved residents
    • Colleagues charged with driving innovation or exploring behavioural change. 

    About Hannah Absalom

    Hannah Absalom is coming to the end of researching a PhD into the use of behavioural insights in social housing. She is a former practitioner of 18 years and childhood resident of social housing. She is a critical friend to the sector, and co-founded www.socialhousingmatters.co.uk to encourage thoughtful discussion of new ideas and approaches to make social housing better. Her research is the first to take a critical overview of behavioural insights in social housing and her experience as a practitioner means she is aware of the unique challenges that the sector faces. She hopes that by sharing her findings she can help the sector to adopt a considered approach to behaviour change or to decide that its purpose is best met with other approaches.

    This event is highly recommended for members of the following networks. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold NetworkThe Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    This workshop will also take place on Thursday 18 Novemeber 2021

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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