• Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start09 Mar 2021 09:00
    • End09 Mar 2021 13:00

    The future of affordable housing – how can we build the homes we need?

    Details

    The future of affordable housing – how can we build the homes we need?

    Virtual workshop  

    Housebuilding is set to play a crucial role in revitalising the UK economy in 2021 - but are we ready to step up?

    Join us as we get the national picture from Housing Minister, Chris Pincher, as well as regional perspectives from Mayor of Greater Manchester, Andy Burnham, and Deputy Mayor for Housing in London, Tom Copley

    Government has earmarked housing construction as one of the industries that can help the economy bounce back in 2021. Hear from our great line up of speakers including Minister of State for Housing, Chris Pincher.

    With waiting lists rising and the impact of Covid-19 threatening to plunge thousands into poverty, more affordable housing is absolutely vital.

    There is also the impact of Brexit – what will happen to supply chains and will labour be significantly impacted as predicted?

    Recent statistics from NHBC showing a reduction in new homes registrations by 30% compared to last year, it is imperative the sector steps up and starts firing on all cylinders.

    But we cannot do it alone. How can government help with this? What have they already put in place? Do they need to do more?

    There are more issues than just the simple numbers game too. The homes the country builds now need to be high quality as to not repeat the mistakes of the past new builds, they need to be energy efficient as to meet strict targets and they need to be in the right place and, most importantly, affordable for the local people living in the area.

    Why should you attend:

    As we come out of the pandemic, building new homes that the country needs is going to be even more important. Government will be eager to hit their own targets, the economy will need construction to bounce back if it is to prosper again and there is going to be a surge in demand for affordable housing as the impact of the pandemic continues to be felt.

    What will you take away from this event:

    Your takeaway from this is that you will be best placed to go back to your organisation and make the decisions on construction that are going to positively impact you and your area. It is a chance to hear how the national policy is to be implemented, including the Affordable Homes Programme.

    Some of the topics this event will cover:

    • Does the housing and construction sector embrace modular?
    • Does Covid-19 pressure the government into more social housing grant?
    • Is the cross-subsidy model no longer fit for purpose?
    • How can smaller housing associations get building?
    • What is the future for local authorities building new homes?

    Confirmed speakers and what each of them will be covering:

    • Andy Burnham, Mayor for Greater Manchester - Speaking about Manchester’s work on housebuilding, the importance on partnerships and what more he would like to see from government
    • Chris Pincher, Minister of State for Housing - Speaking about the government plans to Build Back Better post-Covid and set out national policy in terms of housebuilding
    • Dr Rehan Khodabuccus, Operations Director, ZED PODS and Trina Chakravarti, Project Director, Building Better - Discussing Modern Methods of Construction. Why should housing providers and local authorities be looking at this product to build more homes? How does the sector overcome some of the obstacles? What are the benefits?
    • Neil Jefferson, Managing Director, Home Builders Federation - How to build quality homes from a large housebuilders perspective
    • Aileen Evans, Chief Executive, Grand Union Housing Group, Tom Copley, Deputy Mayor for Housing and Pat Turnbull, London Tenants Federation - Talking about the need for social housing. Especially in light of the pandemic, why the government needs to go much further on social housing. The positives and how to make it work.
    • Tom Titherington, Executive Director – Development and Commercial, Sovereign - Setting out Sovereign’s Home and Place Standard… what it is and why it is important to drive high standards
    • Gonzalo Marquesini, Founder, RenKap - Using his product to overcome some of the slower build out times – how to get on site quicker and start building
    • Jessica Levy, Director of Communications, Federation of Master Builders. - How we can empower SME builders to help build the homes the country needs and why it is important to mobilise that sector.

    Essential for:

    If you are in a strategic role, working in policy or a Chief Executive of a housing association/local authority looking at housebuilding, this is a must attend event for you.

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £200.00 *
    Members of any HQN network: £175.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:     

    Click here to download the Programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start10 Mar 2021 10:00
    • End30 Mar 2021 12:00

    Fit for purpose: Good governance in the White Paper era – workshop series

    Details

    Good governance in the White Paper era – workshop series

    Fir for purpose governance workshops

    Virtual workshop

    Start the Charter today! During March, HQN is running a series of workshops to help boards, councillors, executives, involved residents and governance leads get to grips with the key aspects of the White Paper – all from a governance perspective. Essential, clear advice, tests to challenge/reassure you, red flags to avoid. Take a look at what’s on offer.

    The government has promised transformational change for people living in social housing.

    At the heart of the White Paper is the desire to improve the living experience of residents through fundamental reforms to the way housing providers are run.

    The proposals are making organisations think long and hard about every aspect of what they do, from the safety of their homes to the quality of their services. And for some, it has led to some soul searching about the type of organisation they want to be.

    Boards and executive teams must understand their role in delivering genuine change to their organisations and gaining proper oversight and assurance in key areas. They need to ask themselves whether the resident voice is being listened to and acted on. They need to start now.

    During March, HQN is running a series of workshops to help housing providers get to grips with the key aspects of the White Paper and understand what will be required from a governance perspective.

    It will also get into the detail on the big questions:

    • How should registered providers of all kinds (including local authorities) prepare for the new regulatory regime being designed by government and the Regulator of Social Housing?
    • What roles do board members and councillors have in ensuring that their organisations are ‘fit for purpose’ as the new regime is rolled out over the next few years?
    • How do we make sure we are genuinely listening to and responding to residents?

    These virtual workshops, featuring a range of expert speakers, will explore the following:

    • The re-booting of consumer regulation
    • The new focus on safety – particularly building safety
    • Housing inspection re-born – what will it look like?
    • Dealing with complaints – a key element of the new regulatory framework
    • The return of performance measurement – how will new tenant satisfaction measures differ from old style performance indicators?
    • Decent Homes ‘Plus’ – what will the proposed review mean for providers?
    • Tenant engagement – forging a new relationship with service users. 

    Sessions in the Governance workshops will include:

    Wednesday 10 March. 10.30am – 12pm – Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Friday 12 March. 10.30am –12.30pm – Preventing fraud – how to achieve board oversight and assurance

    Thursday 18 March. 10.00am – 11.30am – The Resident Voice – how we forge a new relationship through better engagement at all levels

    Friday 19 March. 11am – 12.30pm – The Complaint Handling Code and what it means for boards

    Tuesday 23 March. 10.30am – 11.30am – Presenting with impact in the virtual world

    Wednesday 24 March. 10.30am –  11.30am – When things fall apart - developing your turnaround strategy

    Thursday 25 March. 1.30pm – 3.30pm – The re-booting of consumer regulation

    Tuesday 30 March. 11am – 12pm – Housing inspection re-born – what will it look like?

    More dates TBC. 

    To book an individual session follow the above links and complete the booking form. To book the full series of sessions, please complete the booking form below.

    Please note that if you're booking the full series of sessions, the places can be shared with other colleagues and don't all have to be attended by the same individual. If different people will be attending different sessions, please put 'share' in the delegate name below

    If you’re joining us let us know using #F4P on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the Fit for purpose workshops for the reduced price of: £540*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start10 Mar 2021 10:00
    • End10 Mar 2021 12:30

    Getting to grips with ESG – growing knowledge of the new Sustainability Reporting Standard

    Details

    Getting to grips with ESG – growing knowledge of the new Sustainability Reporting Standard

    Virtual workshop

    With environmental, social and governance (ESG) reporting becoming increasingly important for the social housing sector, this workshop will help organisations understand why it matters and how to find and capture relevant data.

    According to Homes England, there is an “increasingly significant” focus on the need to demonstrate Environmental, Social and Governance (ESG) data to secure the necessary investment for affordable housing development.

    Large social housing investment funders are introducing progressively stricter impact criteria on their affordable housing funding streams, meaning that there is greater pressure on registered providers to evidence performance in this area.

    In response, the sector has worked with financial institutions and The Good Economy to create a new Sustainability Reporting Standard, published last November, to help organisations report on their ESG performance in a ‘transparent, consistent and comparable way’.

    As well as financial implications, the government’s focus on resident engagement and sustainability targets for social housing means that there will be a growing demand to demonstrate ESG compliance in future.

    With no standard practice for measuring or demonstrating ESG information, many housing providers are unsure how to capture or report relevant data. A lack of cohesion between departments can lead to pertinent information falling through the cracks.

    This workshop session is designed to help organisations to understand the importance of ESG data, where relevant data is being generated within different departments, and how coming changes will impact on future development activity.

    Topics covered include:

    • What is ESG reporting?
    • Why are investment funders focusing on impact?
    • The government’s focus on ESG
    • The Sustainability Reporting Standard for Social Housing: 12 themes and 48 criteria for measurement
    • Tools for collating ESG data.

    Speakers:

    • Barry Malki, Director, Social Squared and HQN associate
    • Andy Smith, Head of Housing Impact Services, The Good Economy

    About Barry Malki

    Barry has worked with a number of FTSE 250 companies to develop their approach to social value, as well as developing strategies for local authorities, housing providers and central government agencies. He was recently on a review panel to make recommendations for future changes to the social value legislation and is a strategic partner of Social Value UK and Social Value International. 

    Who should attend: 

    • Chief Executives
    • Executive teams
    • Board members
    • Finance professionals
    • Development teams
    • Governance teams
    • Strategy and policy people
    • Sustainability Managers.

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start10 Mar 2021 10:30
    • End10 Mar 2021 12:00

    Fit for purpose: Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Details

    Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Fir for purpose governance workshops

    Virtual Workshop

    Our first workshop explores the Residents’ Charter, chapter by chapter. It challenges housing providers with ‘seven key tests’ that they need to set themselves in order to deliver.

    Catherine Little played a key part in the “See the person” campaign referred to in the Charter. She’ll explain how Broadland Housing Group are placing engagement at the heart of their response to the White Paper to ensure the resident voice is being heard loud and clear.

    Cym D’Souza will share her experience of running a registered provider set up by the local community and how it is refreshing those links

    Rose Klemperer will cover the legal aspects identifying the key issues for board members and councillors arising from the Charter, the new Complaints Code and recent legal judgements.

    Explore the detail and practicalities of the White Paper:

    • Put yourself to the challenge against HQN’s “seven key tests”
    • Hear from others
    • Reassure yourself that you are on the right track.

    Speakers:

    • Alistair McIntosh, Chief Executive, HQN
    • Catherine Little, Executive Housing Director, Broadland Housing Group
    • Rose Klemperer, Senior Associate, Pennington Manches Cooper
    • Cym D’Souza, Chief Executive, Arawak Walton Housing Association and Chair, BME.

    Sessions in the Governance workshops will include:

    Friday 12 March. 10.30am –12.30pm – Preventing fraud – how to achieve board oversight and assurance

    Thursday 18 March. 10.00am – 11.30am – The Resident Voice – how we forge a new relationship through better engagement at all levels

    Friday 19 March. 11am – 12.30pm – The Complaint Handling Code and what it means for boards

    Tuesday 23 March. 10.30am – 11.30am – Presenting with impact in the virtual world

    Wednesday 24 March. 10.30am –  11.30am – When things fall apart - developing your turnaround strategy

    Thursday 25 March. 1.30pm – 3.30pm – The re-booting of consumer regulation

    Tuesday 30 March. 11am – 12pm – Housing inspection re-born – what will it look like?

    More dates TBC. 

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #F4P on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the Fit for purpose workshops for the reduced price of: £540*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start12 Mar 2021 09:00
    • End12 Mar 2021 13:00

    We need to talk about shared ownership

    Details

    Shared ownership: new horizons

    Virtual workshop

    It's time for an honest conversation about the future of shared ownership. This major event will look at current practice, future policy, opportunities and risks from every angle. Not to be missed.

    The world of shared ownership has increasingly come under the media spotlight. Negative headlines on an almost daily basis have undermined public trust in a product that has become an integral part of registered providers' business strategies.

    With unsold shared ownership stock increasingly on the Regulator of Social Housing's risk radar, it would be fair to assume that the outlook is far from rosy.

    The reality, however, is not so clear cut. Shared ownership homes have proved popular in some parts of the country and the government remains committed to the tenure as a way to boost homeownership. 

    New measures announced by MHCLG are designed to make shared ownership more desirable and easier to access with lower minimum stakes and staircasing levels. And social housing tenants are one of the prime targets as outlined in the recent White Paper.

    With this as the backdrop, HQN is bringing together speakers from all sides of the shared ownership debate to explore what the future holds. We'll cover everything from sales and management, to legal and financial issues and examine the customer experience from both a landlord and resident perspective.

    Perhaps most importantly, this event will give housing professionals involved in shared ownership the opportunity to take stock of the current situation, share their own experiences and hve an honest conversation in a safe, non-judgemental environment.

    Chaired by our associates Jackie Dickins and Helen Muir, we’ll bring a range of experts and practitioners to talk to you and offer you the opportunity to ask your burning questions.

    Sessions will include:

    • The future of shared ownership – policy and practice
    • Managing SO – the reality v. the media portrayal
    • Latest legal issues
    • What the Social Housing White Paper/Charter proposals mean
    • Impact on finances
    • Alternatives to shared ownership
    • How do we make the case for shared ownership (again)
    • How shared ownership fares in different markets.

    Confirmed speakers:

    • Keynote: Deji Ishola, Affordable Housing Investment Policy Lead, Ministry of Housing, Communities and Local Government
    • Chairs: Jackie Dickins and Helen Muir
    • Linda Storey, Social Housing Team Lead, Penningtons Manches Cooper
    • Sue Phillips, Founder of Shared Ownership Resources
    • Helen Williams, Home Ownership Manager, Muir Group
    • Kevin Dunleavy, Head of Homeowner Services, Guinness Partnership
    • Guy Burnett, Executive Director of Development, SOResi.

    This event is essential for the following:

    • Chief executives, directors and board members
    • Home ownership, leasehold and development teams
    • Finance, audit and risk teams
    • Sales and marketing teams.

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £200.00 *
    Members of any HQN network: £175.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start12 Mar 2021 10:00
    • End12 Mar 2021 12:00

    Fit for purpose: Preventing fraud – how to achieve board oversight and assurance

    Details

    Fit for purpose: Preventing fraud – how to achieve board oversight and assurance

    Fir for purpose governance workshops

    Virtual workshop

    Fraud and cybercrime are on the increase across all sectors and housing is no different. Ultimately the buck stops with the board. The Regulator of Social Housing has been quick to downgrade organisations for failing to have the appropriate policies and procedures in place to provide robust oversight and assurance.

    Ian Parker, lead for HQN’s finance network and former local authority Chief Internal Auditor, will share his experience and knowledge with you. Ian has been responsible for investigating major frauds in registered providers some of which have resulted in big losses as well as reputational damage, disruption and downgrades.

    Ian will share his first-hand knowledge on:

    • Why vigilance around fraud is important – especially at the moment
    • Frauds to be aware of
    • What to do if you encounter a fraud
    • Steps you can take to reduce the likelihood of a fraud taking place
    • How the Regulator may react if a fraud occurs
    • Impact of Covid-19.

    Take action to protect your organisation now - understand what to lookout for and the steps to take to minimise threats.

    Speaker:

    • Ian Parker, HQN Lead associate, Housing Finance Network.

    Sessions in the Governance workshops will include:

    Wednesday 10 March. 10.30am – 12pm – Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Thursday 18 March. 10.00am – 11.30am – The Resident Voice – how we forge a new relationship through better engagement at all levels

    Friday 19 March. 11am – 12.30pm – The Complaint Handling Code and what it means for boards

    Tuesday 23 March. 10.30am – 11.30am – Presenting with impact in the virtual world

    Wednesday 24 March. 10.30am –  11.30am – When things fall apart - developing your turnaround strategy

    Thursday 25 March. 1.30pm – 3.30pm – The re-booting of consumer regulation

    Tuesday 30 March. 11am – 12pm – Housing inspection re-born – what will it look like?

    More dates TBC. 

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #F4P on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the Fit for purpose workshops for the reduced price of: £540*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start15 Mar 2021 10:30
    • End15 Mar 2021 12:30

    New era: new struggles – a practical guide to ensuring a settled workforce

    Details

    New era: new struggles – a practical guide to ensuring a settled workforce

    Virtual workshop

    As we hover between the ramifications of lockdown on the workforce and the emergence into a new form of work, it is imperative to prepare for the challenges ahead.

    Have you:

    • Considered re-drafting contracts to ensure that there is adequate protection for the Company whilst employees are working from home?
    • Thought about issues that will need to be addressed if requests for flexible working are made?
    • Prepared plans for the return to office working and how to deal with employees who may refuse to return?
    • Considered how to deal with employees’ mental health issues and any potential discrimination claims?
    • Got a plan in place to ensure that holiday entitlement that has accrued does not cause problems in terms of managing workloads?
    • Wondering how to deal with any issues arising from vaccinations for key workers?

    Who should attend:

    • Line managers
    • Senior executives teams
    • Human resources
    • Legal

    David will outline the key issues and provide practical advice on some of the challenges you will face.

    About David Gibson

    David trained as a solicitor and worked in London advising a range of clients from major trade unions to leading media organisations. David relocated to the North East and joined Short Richardson & Forth in 2015. David has a keen interest in the changing nature of the relationship between work providers and work deliverers and is of the view that the traditional employer-employee relationship is becoming redundant. Consequently he has extensive experience in how companies can organise workforces to ensure remote working and homeworking can work effectively.

    David has over the years developed a considerable expertise in GDPR issues. This has included rolling out training and support to the sector on GDPR issues and drafting relevant policies and procedures.

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start16 Mar 2021 10:00
    • End16 Mar 2021 15:00

    Hard times: the HQN poverty conference

    Details

    Hard times: the HQN poverty conference

    Virtual conference  

    Even before the Covid-19 outbreak poverty was rising steeply, following years of austerity.

    Now divisions in our society have been deepened by the global pandemic – and we’ve yet to feel the full force of the economic crisis that’s sure to follow in its wake.

    With speakers including Darren McGarvey, musician and author sharing his lived experience of poverty, Aileen Evans, President of the CiH, as well as many senior housing professionals and academics, our Hard Times event will focus on the hard-to-tackle, deep rooted and wicked issue of poverty – which for social housing providers, lies at the core of our values and mission.

    It’s no longer up for debate if and why landlords should play a role in tackling this issue. But it’s a tough job. We must fully understand the issues associated with poverty, be clear about how we can make the biggest impact, and where we can best place our resources.

    This event will help you to do just that. Whether you work in strategy, policy or operations it will increase your insight and improve your knowledge about poverty and the ways of tackling it.

    You’ll have the opportunity to consider poverty from different perspectives:

    • Understand what the future might hold for communities once the financial impact of the pandemic becomes real
    • Hear from Darren McGarvey, author of the 2018 Orwell Prize-winning book Poverty Safari: Understanding the Anger of Britain’s Underclass, who will share his lived experience of growing up in poverty on a Glasgow estate, what this really means and what needs to be done. His latest book is due out in March and his new TV series Class Wars is currently running on the BBC.
    • Reflect on the role of housing providers in tackling poverty
    • Discuss how organisations are changing structures and cultures to become more focused on poverty
    • Share best practice and learn from each other on what interventions work.
    • Get the latest central government thinking from a former MP with tips on how to influence it

    You’ll go away with plenty of ideas to put into action to refresh and re energise your strategies and your approach.

    Poverty, in one way or another, impacts on every service making this a must attend event for executives, managers as well as frontline staff. Make sure your organisation is up to the challenge which lies ahead.

    And it doesn’t all end here

    We’ll be carrying on the conversation for anyone that’s interested. HQN’s Housing Management Network, will be setting up a series of networking events and groups for organisations to share ideas on ways of tackling poverty.

    For those of you interested in the more practical side of recognising and tackling poverty we are also running a workshop designed to help social landlords reconnect with their social purpose and reimagine their service offer for low income tenants.

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £200.00 *
    Members of any HQN network: £175.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:

    Click here to download programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start16 Mar 2021 10:00
    • End16 Mar 2021 12:30

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    Sold out

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, webinars and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right."

    This workshop will also take place on Tuesday 30th March, Wednesday 21 April, Tuesday 11 May and Tuesday 25 May.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start17 Mar 2021 10:30
    • End17 Mar 2021 13:00

    Transforming the customer experience in social housing – a White Paper workshop

    Details

    Transforming the customer experience in social housing – a White Paper workshop

    Virtual Workshop

    With the Social Housing White Paper compelling housing providers to become more customer-centric, we asked award-winning CX agency Hellon to develop an exclusive workshop to help landlords reset the relationship with their residents.

    Bringing together elements of their previous HQN workshops on co-design, cultural transformation and customer journey mapping, Hellon’s new workshop will provide fresh and illuminating insights into the positive potential of the White Paper’s recommendations and how housing providers who are committed to genuine change should go about making it happen.

    Published last November, the Social Housing White Paper’s key objective is to ensure the resident voice is heard at every level, from the front line to the board room. It aims to increase the accountability and transparency of landlords; measure their performance in key areas and ensure residents live in a safe, warm home and get a first-class service.

    From a customer experience and service design perspective, communicate, involve, listen and act are to become key watchwords for all social housing providers.

    For this to happen, genuine cultural change will be required in many organisations. On top of exploring new methods of engagement and service design, landlords will be required to measure their performance across a number of key areas and share the results publicly. 

    So, how do housing providers deliver the changes required to meet the ambitions of the White Paper? And what are the key areas we need to focus on to ensure all the relevant dots are joined up?

    During this virtual workshop, Hellon will approach the White Paper from a service design perspective and help delegates to:

    • Familiarise themselves with the ‘customer experience’ elements of the White Paper and the Charter for Social Housing Residents
    • Learn about the importance (and process) of steering and transforming your organisation’s culture and strategy towards customer-centricity
    • Understand the new standards and responsibilities you have as a landlord, directly related to resident experience
    • Learn how to engage with your residents effectively and the value it generates 
    • Educate your employees in the importance of customer service and getting to know residents, regardless of their role
    • Learn about the key principles of engagement when engaging with residents, including those with more complex needs
    • Learn how to implement a new complaints journey in response to the new Complaints Handling Code
    • Learn about the value of measuring customer satisfaction and experience and how to do it effectively.

    About Hellon

    “Great customer experiences are in our hearts, and our mission is to help you become the best you can be” Hellon

    Hellon is the most awarded customer experience design agency in the world, working across many sectors from retail and finance to health and housing. The team comprises a diverse group of experts, united by a common love for CX design and a passion to make things better. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

    This workshop is essential for the following:

    • Chief executives
    • Executive teams
    • Customer experience and customer service teams
    • Business transformation and innovation teams
    • Policy and strategy teams
    • Housing management teams
    • Resident engagement teams.

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    This workshop will also take place on Tuesday 13 April.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start18 Mar 2021 10:00
    • End18 Mar 2021 11:30

    Fit for purpose: The Resident Voice – how we forge a new relationship through better engagement at all levels

    Details

    The Resident Voice – how we forge a new relationship through better engagement at all levels

    Fir for purpose governance workshops

    Virtual workshop

    This workshop focuses on the heart of the White Paper – the landlord tenant relationship. It explores ideas about how we can forge a new relationship with residents and what that relationship could look like.

    How to ensure the resident voice is being listened to and acted on at all levels of the business is one of the biggest challenges for organisations and the sector. Genuine engagement is easier said than done and often requires a total rethink around culture, governance and structure.

    This session will explore how others have tackled this issue both inside and outside the sector. Kate Wareing will share her experiences from the Charity sector as well as the successful approach Soha has taken.

    And we’ll share our latest intelligence from our specialist networks:

    • The Residents’ Network – what residents and frontline staff are saying
    • Equality, diversity and inclusion network – hearing the traditionally excluded and hard to reach voices.

    There will be plenty of time to debate and consider the options.

    Speakers:

    • Roger Jarman, HQN Associate
    • Kate Wareing, CEO, Soha
    • Gemma Bell, Partner and Housing Corporate and Governance Team Lead, Pennington Manches Cooper
    • Sheron Carter, experienced housing association Chief Executive and HQN associate.

    Sessions in the Governance workshops will include:

    Wednesday 10 March. 10.30am – 12pm – Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Friday 12 March. 10.30am –12.30pm – Preventing fraud – how to achieve board oversight and assurance

    Friday 19 March. 11am – 12.30pm – The Complaint Handling Code and what it means for boards

    Tuesday 23 March. 10.30am – 11.30am – Presenting with impact in the virtual world

    Wednesday 24 March. 10.30am –  11.30am – When things fall apart - developing your turnaround strategy

    Thursday 25 March. 1.30pm – 3.30pm – The re-booting of consumer regulation

    Tuesday 30 March. 11am – 12pm – Housing inspection re-born – what will it look like?

    More dates TBC. 

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #F4P on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the Fit for purpose workshops for the reduced price of: £540*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Mar 2021 10:30
    • End19 Mar 2021 13:30

    An introduction to strategic thinking

    Details

    An introduction to strategic thinking

    Virtual workshop

    In these unprecedented and challenging times, strategic leadership is needed more than ever.

    But strategic thinking can be an elusive concept to grasp. For some people it’s something they have been told is an area to work on to improve their chances of promotion, for others it’s something they do on a regular basis but struggle to articulate to others exactly what it looks and feels like.

    Several studies have identified strategic thinking as a key skill in leading organisations to success and is the leadership quality that people most strongly associate with successful and effective leaders, meaning strategic thinking is an essential skill for all leaders.

    So, what is strategic thinking? It involves connecting ideas, exploring concepts, staying up to date with trends, anticipating change and imagining possible futures.

    This workshop:

    • Explores definitions of strategic thinking
    • Considers the importance of strategic thinking to tackling social problems
    • Highlights the benefits of strategic thinking
    • Focuses on creating a knowledge bank of ideas and concepts.

    During the session, delegates will complete a number of reflective activities to identify the actions they will take to enhance their strategic thinking skills following the session.

    This workshop will be delivered by Emma Lindley, Housing Strategy Lead Officer for Ashfield District Council

    About Emma Lindley

    Emma is a housing professional with 10 years’ experience working in a variety of roles, including front line housing management, resident involvement, policy development and managing properties for PRS landlords.

    She is happiest when exploring interesting ideas with interesting people. She currently works in strategic housing for a local authority, leading on identifying new solutions to old problems, such as homelessness, domestic abuse and fuel poverty. 

    Emma completed a BSc Housing at De Montfort University in 2014. She Chairs the Chartered Institute of Housing East Midlands Regional Board and is a Lead Associate of HQN’s Strategic Network.

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Mar 2021 11:00
    • End19 Mar 2021 12:30

    Fit for purpose: The Complaint Handling Code and what it means for boards

    Details

    The Complaint Handling Code and what it means for boards

    Fir for purpose governance workshops

    Virtual workshop

    ‘To have your complaints dealt with promptly and fairly’ is a key aspect of the new Charter, and Housing Ombudsman, Richard Blakeway, has wasted no time in stepping up the complaints regime with a new code for complaint handling and a move to ‘name and shame’ landlords to improve transparency.

    At this session, the Ombudsman will talk boards and leaders through their responsibilities and what’s expected of organisations.

    You’ll also find out the latest on:

    • The difference the new code and self assessments are making
    • Changes and improvements others have made
    • The lockdown trends.

    Speakers:

    • Richard Blakeway, Housing Ombudsman
    • Roger Jarman, HQN Associate
    • Rose Klemperer, Senior Associate, Pennington Manches Cooper.

    Sessions in the Governance workshops will include:

    Wednesday 10 March. 10.30am – 12pm – Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Friday 12 March. 10.30am –12.30pm – Preventing fraud – how to achieve board oversight and assurance

    Thursday 18 March. 10.00am – 11.30am – The Resident Voice – how we forge a new relationship through better engagement at all levels

    Tuesday 23 March. 10.30am – 11.30am – Presenting with impact in the virtual world

    Wednesday 24 March. 10.30am –  11.30am – When things fall apart - developing your turnaround strategy

    Thursday 25 March. 1.30pm – 3.30pm – The re-booting of consumer regulation

    Tuesday 30 March. 11am – 12pm – Housing inspection re-born – what will it look like?

    More dates TBC. 

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #F4P on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the Fit for purpose workshops for the reduced price of: £540*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start23 Mar 2021 10:30
    • End23 Mar 2021 11:30

    Fit for purpose: Presenting with impact in the virtual world

    Details

    Fit for purpose: Presenting with impact in the virtual world

    Fir for purpose governance workshops

    virtual workshop

    We’re all having to get used to meetings and conferences over Zoom and Teams, but how can you make sure you both look and sound like a leader on screen? To help you speak with confidence, experienced presentation and media coach Roddy McDougall will be explaining some practical and helpful tips on set-up, delivery, body language and content in an hour long session.

    Roddy McDougall is a media and presentation coach based in London. He spent fifteen years working as part of the Brunswick Group, the leading international financial communications agency. Previously, Roddy worked in television news for 17 years as a senior editor.  This included Head of News at the ITV Breakfast station GMTV and Head of Home News at ITN.

    This session provides essential advice for everyone who wants and needs to present well – whatever the forum and level.

    It will help in a wide range of situations:

    • Chairing and presentations at meetings, consultation events and conferences
    • Officers presenting reports to board and scrutiny panels
    • Presenting regeneration and tendering bids
    • For anyone “attending and presenting” at career interviews.

    Speaker:

    • Roddy McDougall, Director, Clackmae.

    Sessions in the Governance workshops will include:

    Wednesday 10 March. 10.30am – 12pm – Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Friday 12 March. 10.30am –12.30pm – Preventing fraud – how to achieve board oversight and assurance

    Thursday 18 March. 10.00am – 11.30am – The Resident Voice – how we forge a new relationship through better engagement at all levels

    Friday 19 March. 11am – 12.30pm – The Complaint Handling Code and what it means for boards

    Wednesday 24 March. 10.30am –  11.30am – When things fall apart - developing your turnaround strategy

    Thursday 25 March. 1.30pm – 3.30pm – The re-booting of consumer regulation

    Tuesday 30 March. 11am – 12pm – Housing inspection re-born – what will it look like?

    More dates TBC. 

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #F4P on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the Fit for purpose workshops for the reduced price of: £540*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start24 Mar 2021 10:30
    • End24 Mar 2021 11:30

    Fit for purpose: When things fall apart - developing your turnaround strategy

    Details

    Fit for purpose: When things fall apart - developing your turnaround strategy

    Virtual workshop

    Fir for purpose governance workshops

    For any business, when things start to go wrong it can be very difficult to turn the tide.

    This session will take you through the key principles underpinning any successful turnaround strategy, and how you go about rebuilding relationships with key stakeholders, including the regulator, funders and, most importantly, residents.

    Some of the lessons will be particularly relevant in the White Paper era, when housing providers are under more scrutiny than ever.  

    Speakers:

    • Alistair McIntosh, Chief Executive, HQN
    • Sheron Carter, experienced housing association chief executive and HQN associate.

    Sessions in the Governance workshops will include:

    Friday 12 March. 10.30am –12.30pm – Preventing fraud – how to achieve board oversight and assurance

    Thursday 18 March. 10.00am – 11.30am – The Resident Voice – how we forge a new relationship through better engagement at all levels

    Friday 19 March. 11am – 12.30pm – The Complaint Handling Code and what it means for boards

    Tuesday 23 March. 10.30am – 11.30am – Presenting with impact in the virtual world

    Thursday 25 March. 1.30pm – 3.30pm – The re-booting of consumer regulation

    Tuesday 30 March. 11am – 12pm – Housing inspection re-born – what will it look like?

    More dates TBC. 

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #F4P on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the Fit for purpose workshops for the reduced price of: £540**

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start25 Mar 2021 13:30
    • End25 Mar 2021 16:00

    Fit for purpose: The re-booting of consumer regulation

    Details

    Fit for purpose: The re-booting of consumer regulation

    Fir for purpose governance workshops

    Virtual workshop

    The transformation of consumer regulation is one of the central pillars of the Social Housing White Paper. Proposals are in place to strengthen the consumer standards and give the Regulator a more proactive role in monitoring landlords’ performance and compliance. This session will examine the proposed regime and explore the implications for organisations, boards and executive teams.

    You’ll go away with a broader understanding of what will be required to help you ensure your organisation is on top of performance and compliance.

    Hear directly from the Regulator.

    Get expert advice from governance and regulation experts on the “red flags” to watch out for.

    Find out how others are preparing including the way tenants are shaping approaches.

    Speakers:

    • Jim Bennett, Assistant Director of Policy and Communications, The Regulator of Social Housing
    • Roger Jarman, HQN associate
    • Jo Ballman, HQN associate
    • Catherine Little, Executive Housing Director, Broadland Housing Group
    • Gemma Bell, Pennington Manches Cooper.

    Sessions in the Governance workshops will include:

    Wednesday 10 March. 10.30am – 12pm – Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Friday 12 March. 10.30am –12.30pm – Preventing fraud – how to achieve board oversight and assurance

    Thursday 18 March. 10.00am – 11.30am – The Resident Voice – how we forge a new relationship through better engagement at all levels

    Friday 19 March. 11am – 12.30pm – The Complaint Handling Code and what it means for boards

    Tuesday 23 March. 10.30am – 11.30am – Presenting with impact in the virtual world

    Wednesday 24 March. 10.30am –  11.30am – When things fall apart - developing your turnaround strategy

    Tuesday 30 March. 11am – 12pm – Housing inspection re-born – what will it look like?

    More dates TBC. 

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #F4P on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the Fit for purpose workshops for the reduced price of: £540*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start30 Mar 2021 10:00
    • End30 Mar 2021 12:30

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, webinars and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right."

    This workshop will also take place on Wednesday 21 April, Tuesday 11 May and Tuesday 25 May.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start30 Mar 2021 11:00
    • End30 Mar 2021 12:00

    Fit for purpose: Housing inspection re-born – what will it look like?

    Details

    Fit for purpose: Housing inspection re-born – what will it look like?

    Fir for purpose governance workshops

    Virtual workshp

    With the Social Housing White Paper proposing routine inspections every four years for landlords with over 1,000 homes, coupled with specific, reactive investigations on a more frequent basis, housing providers will need to get a feel for what any new regime will look like.

    Fortunately, help is at hand from Alistair McIntosh and Roger Jarman, former Head of Housing at the Audit Commission.

    The new regime must and will be different but there are valuable lessons to be learnt from the past as well as from other sectors.

    Find out first hand from Alistair and Roger what worked and what didn’t.

    Get their top tips on how to prepare for inspection –- regardless of the detail of the regime.

    Explore with others what a “fit for the future” regime could look and feel like.

    Speakers:

    • Alistair McIntosh, Chief Executive, HQN
    • Roger Jarman, Former Head of Housing at the Audit Commission and HQN associate.

    Sessions in the Governance workshops will include:

    Wednesday 10 March. 10.30am – 12pm – Good governance in the White Paper era – the seven key tests and what they mean for boards and executive teams

    Friday 12 March. 10.30am –12.30pm – Preventing fraud – how to achieve board oversight and assurance

    Thursday 18 March. 10.00am – 11.30am – The Resident Voice – how we forge a new relationship through better engagement at all levels

    Friday 19 March. 11am – 12.30pm – The Complaint Handling Code and what it means for boards

    Tuesday 23 March. 10.30am – 11.30am – Presenting with impact in the virtual world

    Wednesday 24 March. 10.30am –  11.30am – When things fall apart - developing your turnaround strategy

    Thursday 25 March. 1.30pm – 3.30pm – The re-booting of consumer regulation

    More dates TBC. 

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #F4P on Twitter.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full month price:

    Book all sessions on the Fit for purpose workshops for the reduced price of: £540*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start31 Mar 2021 10:00
    • End31 Mar 2021 13:00

    The psychology of poverty – reconnecting with our social purpose and reimagining services

    Details

    The psychology of poverty – reconnecting with our social purpose and reimagining services

    Virtual Workshop

    A workshop designed to help social landlords reconnect with their social purpose and reimagine their service offer for low income tenants.

    In the post-Covid era, poverty will become more entrenched and negatively affect more of our tenants.

    But one positive from the pandemic, is the fact that it has awakened in many social landlords a desire to connect with tenants in more empathetic ways. This workshop utilises the ‘psychology of poverty’ to bridge the gap and think about poverty and our work on it differently.

    This workshop is not about solutions. It is about learning how to reconnect with the underlying causes of poverty. It is about thinking critically about how we approach this topic and acknowledging the uncomfortable thought that we may be part of the problem. It is the start of a journey towards reconnecting with our social purpose and imagining, and then building services that reconnect with this aim.

    If you want to learn how to think differently and  you are willing to ask difficult questions and engage with difficult ideas about the sector’s role in compounding the effects of poverty, this is the workshop for you.

    The workshop will:

    • Briefly outline the origins of the ‘psychology of poverty’
    • Outline poverty’s effects on the individual and how it shapes environments
    • Examine what we don’t look at when thinking in terms of poverty, and what this causes us to miss
    • The ethics and limitations of the approach
    • It will kick-start a process for you to think and feel differently about this topic and leave you with the foundations of imagining new services for tenants.

    Delegates need to know:

    • This is not about ‘off the shelf’ solutions. It is about better understanding the problem of poverty and re-imagining services from this perspective.
    • This is a journey. The trainer is exploring ways of thinking and feeling differently about our work in housing and is inviting you to collaborate.

    “Brilliant webinar - more like these please - different ways of thinking”

    “The presentation has opened my eyes more and will definitely cause me to think about my work in this light”

    Speaker:

    Special offer:

    When booking onto this event put March99 into the promotional codes section to get this live virtual event for just £99 + VAT.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start13 Apr 2021 10:00
    • End13 Apr 2021 12:30

    Transforming the customer experience in social housing – a White Paper workshop

    Details

    Transforming the customer experience in social housing – a White Paper workshop

    Virtual Workshop

    With the Social Housing White Paper compelling housing providers to become more customer-centric, we asked award-winning CX agency Hellon to develop an exclusive workshop to help landlords reset the relationship with their residents.

    Bringing together elements of their previous HQN workshops on co-design, cultural transformation and customer journey mapping, Hellon’s new workshop will provide fresh and illuminating insights into the positive potential of the White Paper’s recommendations and how housing providers who are committed to genuine change should go about making it happen.

    Published last November, the Social Housing White Paper’s key objective is to ensure the resident voice is heard at every level, from the front line to the board room. It aims to increase the accountability and transparency of landlords; measure their performance in key areas and ensure residents live in a safe, warm home and get a first-class service.

    From a customer experience and service design perspective, communicate, involve, listen and act are to become key watchwords for all social housing providers.

    For this to happen, genuine cultural change will be required in many organisations. On top of exploring new methods of engagement and service design, landlords will be required to measure their performance across a number of key areas and share the results publicly. 

    So, how do housing providers deliver the changes required to meet the ambitions of the White Paper? And what are the key areas we need to focus on to ensure all the relevant dots are joined up?

    During this virtual workshop, Hellon will approach the White Paper from a service design perspective and help delegates to:

    • Familiarise themselves with the ‘customer experience’ elements of the White Paper and the Charter for Social Housing Residents
    • Learn about the importance (and process) of steering and transforming your organisation’s culture and strategy towards customer-centricity
    • Understand the new standards and responsibilities you have as a landlord, directly related to resident experience
    • Learn how to engage with your residents effectively and the value it generates 
    • Educate your employees in the importance of customer service and getting to know residents, regardless of their role
    • Learn about the key principles of engagement when engaging with residents, including those with more complex needs
    • Learn how to implement a new complaints journey in response to the new Complaints Handling Code
    • Learn about the value of measuring customer satisfaction and experience and how to do it effectively.

    About Hellon

    “Great customer experiences are in our hearts, and our mission is to help you become the best you can be” Hellon

    Hellon is the most awarded customer experience design agency in the world, working across many sectors from retail and finance to health and housing. The team comprises a diverse group of experts, united by a common love for CX design and a passion to make things better. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

    This workshop is essential for the following:

    • Chief executives
    • Executive teams
    • Customer experience and customer service teams
    • Business transformation and innovation teams
    • Policy and strategy teams
    • Housing management teams
    • Resident engagement teams.

    This workshop will also take place on Wednesday 17 March.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start14 Apr 2021 10:00
    • End14 Apr 2021 13:00

    The Leadership and Organisational Development Hub conference: The future world of work

    Details

    Leadership and Organisational Development Hub conference

    Virtual conference

    The future world of work is what everyone has been talking and thinking about. This conference is your chance to meet with experts and professionals to explore different views and innovative ideas and solutions.

    Essential for everyone with an interest in culture, people, learning and the work environment, including HR and LAOD specialists, executive teams, operational managers and those involved in planning and strategy.

    Covid-19 has brought about so many changes for the way people work – great challenges as well as great opportunities. Whilst it could be several years before the long-term impact of the pandemic becomes clear, housing, like other sectors, needs to embrace the changes and consider what this all means for its organisations, culture and people strategy.

    HQN’s LAOD conference is the place to go for ideas and inspiration about what the future world of work could look like, and to hear how organisations are responding to the rate and pace of change and what they’re doing a year into the pandemic.

    The session will cover:

    • What teams could look like in the future
    • The skills and attributes of future leaders
    • How to maintain professionalism and visibility in a virtual world  –  a key part of the Social Housing White Paper
    • How to be creative around future offers to employees
    • What does this all mean for your business and people strategy?

    Jane Atherton, learning and organisational development specialist and HQN lead for our LAOD hub, is hard at work putting together the programme of speakers.

    First to be confirmed is Perry Timms, radical thinker, renowned blogger and global speaker. He’ll share his thoughts about what lies ahead – @PerryTimms / https://uk.linkedin.com/in/perrytimms 

    What previous delegates said about Perry:

    ‘Loved his energy and how agile working came to life'

    ‘Engaging and energetic speaker’

    ‘Very energetic delivery’

    Perry is a two-times TEDx speaker, was named on the HR most influential thinkers list for three years running and is a LinkedIn learning instructor. Perry’s first book, Transformational HR, was an Amazon.com Top 30 HR seller, shortly after its release, and made Book Authority’s top 100 strategy books of all time. His second book, The Energized Workplace, has just been released and has already garnered critical acclaim.

    Taking place on Wednesday 14 April between 10am – 1pm.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £200.00 *
    Members of any HQN network: £175.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start15 Apr 2021 10:30
    • End30 Apr 2021 12:00

    Strategic Housing Month - from roadmap to reality

    Details

    Strategic Housing Month - from roadmap to reality

    Part of Strategic Housing Month

    Virtual workshop

    After a year like no other, how do local authorities get back on track with their plans for housing? HQN’s first Strategic Housing Month will aim to provide some answers.

    The drive to build high quality council housing, the fight to prevent homelessness, the push for zero carbon homes and the pressures created by our ageing population have not gone away.

    But the Covid crisis has forced us to think about our priorities while putting further strain on money and resources.

    Rishi Sunak has once again used the Budget to provide a temporary fix for the UK economy and housing market but there is no guaranteed long-term support for renters and low-income households.

    For our first Strategic Housing Month, HQN is taking a different approach to reflect the numerous issues facing local authority housing departments and the wider housing sector.

    Broken into bite-size workshops over a two-week period, our 2021 virtual conference series will cover a range of hot topics while giving delegates the opportunity to share ideas and solutions.

    With the emphasis on innovation and collaboration, we’ll be bringing together a range of speakers to discuss the big policy developments, showcase outstanding housing initiatives and map out the future for strategic housing teams.

    Key themes:

    • The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy
    • The latest on the Social Housing and Planning White Papers
    • Strategic partnerships with housing associations or developers
    • Strategies for PRS housing
    • Plans for managing homelessness
    • Climate change and the challenges posed by our housing stock
    • Improving the relationship between health and housing
    • The mayoral elections and future of city/sub-regions
    • Preparing for the Domestic Abuse Act.

    Sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–12pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Monday 19 April 10.30am–12pm – Delivering more homes through partnership working

    Tuesday 20 April 10.30am–12pm – Strategies for PRS housing

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Allocations session – Thirteen Group

    Friday 23 April 1.30pm–3pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Thursday 29 April 10.30am–12pm – Mayoral elections and future of city/sub-regions

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    More dates TBC. 

    To book an individual session follow the above links and complete the booking form. To book the full series of sessions, please complete the booking form below.

    Please note that if you're booking the full series of sessions, the places can be shared with other colleagues and don't all have to be attended by the same individual. If different people will be attending different sessions, please put 'share' in the delegate name below.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start15 Apr 2021 10:30
    • End15 Apr 2021 12:00

    Strategic Housing Month: The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Details

    Strategic Housing Month: The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Part of Strategic Housing Month

    Virtual Workshop

    For the opening workshop of our Strategic Housing Month, we will examine the prospects for housing, local authorities and the wider UK economy. Rishi’s glossy video and associated Budget point to a rosy future and a roadmap out of the Covid crisis, but how do we tackle some of the entrenched issues that existed in pre-pandemic times and have only got worse?

    Focusing on the macro and the micro, this session will explore how the impact of Covid (and Brexit) will affect the daily lives of the UK population in the years to come, covering everything from housing affordability and investment in public service to the future of work and prospects for future generations.

    Other sessions for the Strategic workshops will include:

    Monday 19 April 10.30am–12pm – Delivering more homes through partnership working

    Tuesday 20 April 10.30am–12pm – Strategies for PRS housing

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Allocations session – Thirteen Group

    Friday 23 April 1.30pm–3pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Thursday 29 April 10.30am–12pm – Mayoral elections and future of city/sub-regions

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    Free to SEN members

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start19 Apr 2021 10:30
    • End19 Apr 2021 12:00

    Strategic Housing Month: Delivering more homes through partnership working

    Details

    Strategic Housing Month: Delivering more homes through partnership working

    Part of Strategic Housing Month

    Virtual Workshop

    The government has given local authorities an opportunity to step up their housebuilding activities by making funding available to them through the £12 billion Affordable Homes programme.

    The Homes England scheme will allow councils and council-led strategic partnerships to bid for a grant of up to £150 million. But joint ventures and strategic partnerships are relationships built on trust and local authorities need to get a handle on new delivery vehicles and increasingly complex business models. This session will provide an overview of the current housebuilding landscape and help councils understand the various routes of delivery available to them.

    Other sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–12pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Tuesday 20 April 10.30am–12pm – Strategies for PRS housing

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Allocations session – Thirteen Group

    Friday 23 April 1.30pm–3pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Thursday 29 April 10.30am–12pm – Mayoral elections and future of city/sub-regions

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    Free to SEN members

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start20 Apr 2021 10:30
    • End20 Apr 2021 12:00

    Strategic Housing Month: Strategies for PRS housing

    Details

    Strategic Housing Month: Strategies for PRS housing

    Part of Strategic Housing Month

    Virtual Workshop

    What are the prospects for the private rented sector as the market adjusts to measures to deal with the pandemic? How will landlords react to the changes and what will it mean for tenants?

    The Covid crisis has led to a sharp rise in rent arrears and despite the ban on evictions and the breathing space scheme, prospects for private renters are uncertain. A delay to the Renters Reform Bill and the proposed abolition of section 21 orders, further muddies the water. This session will look at the way forward for local authority PRS teams, focusing on what we can expect in the next 12 months in terms of government policy and action on the ground.

    Other sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–12pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Monday 19 April 10.30am–12pm – Delivering more homes through partnership working

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Allocations session – Thirteen Group

    Friday 23 April 1.30pm–3pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Thursday 29 April 10.30am–12pm – Mayoral elections and future of city/sub-regions

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    Free to SEN members

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start21 Apr 2021 10:00
    • End21 Apr 2021 12:30

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, webinars and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right."

    This workshop will also take place on Tuesday 30th MarchTuesday 11 May and Tuesday 25 May.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start21 Apr 2021 10:30
    • End21 Apr 2021 12:30

    Strategic Housing Month: Strategic thinking in turbulent times

    Details

    Strategic Housing Month: Strategic thinking in turbulent times

    Part of Strategic Housing Month

    Virtual Workshop

    How do you think strategically during a time of intense uncertainty, when it is difficult to plan a week ahead at times, let alone a year or three? How do you overcome feelings of anxiety to ensure you and your teams are performing at their best?

    This session, led by HQN associate Emma Lindley, will provide you with techniques and tools to help you work strategically (regardless of what’s going on around you) and focused on what’s coming over the horizon.

    Other sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–12pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Monday 19 April 10.30am–12pm – Delivering more homes through partnership working

    Tuesday 20 April 10.30am–12pm – Strategies for PRS housing

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Allocations session – Thirteen Group

    Friday 23 April 1.30pm–3pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Thursday 29 April 10.30am–12pm – Mayoral elections and future of city/sub-regions

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    Free to SEN members

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start21 Apr 2021 13:30
    • End21 Apr 2021 15:00

    Strategic Housing Month: Planning White Paper update

    Details

    Strategic Housing Month: Planning White Paper update

    Part of Strategic Housing Month

    Virtual Workshop

    It’s over six months since the Planning White Paper was published alongside a consultation on more immediate measures such as a higher threshold for planning agreements. Since then, there has been a steady stream of drip feeds by MHCLG on the proposals alongside continuing messages and new announcements on, for example, permitted development, assessing housing need, housing design and the delivery of new homes (eg housing delivery test results).  

    This session will provide an update on the state of play on planning for housing. It will focus primarily on the progress on meeting the government’s aim of delivering 300,000 homes per year, the contentious topic of permitted development, the quality of new developments and calculating how much housing we need.

    Other sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–12pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Monday 19 April 10.30am–12pm – Delivering more homes through partnership working

    Tuesday 20 April 10.30am–12pm – Strategies for PRS housing

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Allocations session – Thirteen Group

    Friday 23 April 1.30pm–3pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Thursday 29 April 10.30am–12pm – Mayoral elections and future of city/sub-regions

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    Free to SEN members

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start22 Apr 2021 10:30
    • End22 Apr 2021 12:00

    Strategic Housing Month: Improving the relationship between health and housing

    Details

    Strategic Housing Month: Improving the relationship between health and housing

    Part of Strategic Housing Month

    Virtual Workshop

    One of the few positives to emerge from the pandemic has been the almost universal acknowledgement that decent housing is crucial for our health and the country’s recovery from Covid-19. It seems that housing and health professionals are becoming more aligned in their thinking (if not the language they use) and there is a willingness to collaborate.

    This session will explore the role local authorities and housing associations can play in improving the nation’s health by working more strategically and focus on ways they can already get involved through initiatives such as the Better Care Fund and the NHS Long Term Plan for homelessness, substance misuse and mental health services. We will also examine the proposals set out in the recent Health and Social Care White Paper.

    Other sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–12pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Monday 19 April 10.30am–12pm – Delivering more homes through partnership working

    Tuesday 20 April 10.30am–12pm – Strategies for PRS housing

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Friday 23 April 10.00am12pm  Allocations session – Thirteen Group

    Friday 23 April 1.30pm–3pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Thursday 29 April 10.30am–12pm – Mayoral elections and future of city/sub-regions

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    Free to SEN members

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start23 Apr 2021 10:00
    • End23 Apr 2021 12:00

    Strategic Housing Month: Allocations session – Thirteen Group

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    Free to SEN members

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

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