1. The Resident Voice Index™ – Preview of key findings and project shaping session

    Details

    Free to members

    The Resident Voice Index™ initiative from MRI Software launched earlier this year to great anticipation from the sector. With the results of the first survey in, project lead Doug Sarney will be offering a preview of the key findings in this hour-long follow-on from his HQN Annual Conference breakout session earlier this month.

    The session will go beyond the publicly available data with attendees given a first look at the insights gathered into residents’ perceptions and sense of belonging to their neighbourhoods, as well as an opportunity to shape the theme of the next survey.

    At this exclusive session, MRI will be sharing topics for the next Resident Voice Index™ surveys and opening up the floor to attendees for their views on what the next survey will be. Be sure to attend this session for the opportunity to have your say, ask your questions, engage with the analysis and shape the next survey in this pioneering project.

    ­This session is free to HQN members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    ­Further information

    Delegate fees:

    *FREE to members of any network

    Non-members: £60.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start19 Aug 2021 10:00
    • End19 Aug 2021 14:30

    Estate Services Club annual conference 2021: Appearances matter

    Details

     Estate Services Club annual conference 2021: Appearances matter

    Virtual conference

    Appearances matter. In the constant battle to tackle stigma around social housing the work done to keep estates looking socially attractive is crucial.

    Estate Services Teams have adjusted to the new normal throughout the pandemic and found new ways of working to ensure estates look great.

    How a neighbourhood looks affects how people feel about where they live, the pride they take in their communities and how social housing tenants are perceived.

    While the Social Housing White Paper throws the spotlight on the importance of tackling stigma, there are still neighbourhoods and communal spaces that make tenants feel unwelcome.

    From ‘parental’ signage setting out what tenants can and can’t do around their homes, to estates and blocks with separate entrances for social housing tenants - there is still much work to be done.

    The morning session of this event will hear from tenants and landlords working together to tackle stigma and look at how community led projects are making positive change.

    In the afternoon there will be a practical focus on hot topics including technology and equipment for estate services, flytipping and cleaning practices during the pandemic.

    We will have a practical focus on hot topics including service charges, technology and equipment for estate services, local authority funding for green spaces and cleaning practices during the pandemic.

    Confirmed speakers:

    • Chair: Laura Branthwaite, Estates Contract Manager at Guinness Partnerships
    • Elaine Warwick, Resident Engagement and Scrutiny Co-ordinator, bpha
    • Chris Moseley and Martyn Lund, See the Person
    • Stephanie Tomlinson, Tenant, ForHousing
    • Doug Sarney, Solutions Principal, MRI Software
    • Steven Johnson, Chief Behavioural Officer, Voicescape
    • Joanne Cole, Head of Environmental Services at Stockport Homes
    • Stephen Lewis and Michael Bowles, Riverside.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Asset Management Network | The Housing Management Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start20 Aug 2021 10:30
    • End20 Aug 2021 12:30

    The Domestic Abuse Act (2021) – what does it mean for housing?

    Details

    The Domestic Abuse Act (2021) – what does it mean for housing?

    Virtual workshop

    Join domestic abuse expert Dr Kelly Henderson and Donna McCarthy from Devonshires to look at what the new Domestic Abuse Act means for social housing providers and local authority homelessness teams.  

    The Domestic Abuse Act (2021), which came into law at the end of April, is regarded as a landmark piece of legislation.

    For the first time in history there will be a much wider legal definition of domestic abuse which incorporates a range of abuses beyond physical violence, including emotional, coercive or controlling behaviour, and economic abuse.

    The Act also makes clear that ‘domestic abuse’ can now occur in a wide range of different relationships and contexts, including amongst former partners, fiancés, co-parents, siblings and other extended and/or adopted family, whether they cohabit or not. In addition, issues such as honour-based abuse, female genital mutilation and forced marriage are now covered by the legislation.

    The Act also has important ramifications for social housing providers – including changes for homelessness under Part VII of the Housing Act 1996 which came into effect on 5 July.

    For example, local authorities will be required to accept homelessness applications from persons who have already experienced or who are at ‘probable’ risk of facing domestic abuse from any person to whom they are ‘personally connected’.

    For this virtual workshop, HQN is teaming up with Dr Kelly Henderson (Co-author of ‘Housing and Domestic Abuse’ and board member of Women in Social Housing North East) and Donna McCarthy, Partner at Devonshires, to look at what the Domestic Abuse Act means for social housing providers and local authority homelessness teams.  

    The session will cover:

    • The definition of domestic abuse under the new Act
    • What is expected under part 4 of the Act for local authorities in England to provide accommodation-based support to victims of domestic abuse and their children in refuges and other safe accommodation
    • Changes in homelessness under Part VII of the Housing Act 1996.

    Who should attend?

    This workshop is essential for all housing professionals with a responsibility for, or a role in, tackling domestic abuse and supporting victims, including:

    • Chief Executives
    • Directors of Housing
    • Frontline housing officers
    • Housing management teams
    • Local authority homelessness teams
    • Domestic abuse support and intervention teams.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Strategic Network | The Asset Management Network | The Housing Management Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £125.00 *
    Members of any HQN network: £99.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme: 

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual masterclass
    • Start25 Aug 2021 10:30
    • End25 Aug 2021 13:00

    EWS1 form masterclass 2 – leaseholder engagement, service charges and the Section 20 process

    Details

    EWS1 form masterclass 2 – leaseholder engagement, service charges and the Section 20 process

    Virtual Masterclass

    Building on our first EWS1 form masterclass, this time we focus on leaseholder engagement, service charges and the Section 20 process.

    The EWS1 form was introduced by the Royal Institute of Chartered Surveyors as a response to lenders seeking assurance on the safety of external wall systems as a condition of approving mortgage applications for ‘high-rise’ buildings over 18 meters.

    But, despite the best of intentions, the EWS1 form has created more uncertainty (and potentially cost) for all parties involved and due to the changing definition of properties that fall under its remit, the situation has become more complex and lacked clarity.

    Since the EWS1 form was introduced in November 2019, the government have been forced to intervene on a number of occasions to provide additional guidance, and some funding, to address the issues. It has resulted in an ever-changing situation that remains without a satisfactory resolution.

    For this second virtual masterclass, HQN is again teaming up with EWS1 form expert Neave Maguire who will use the session to focus on leaseholder engagement and the Section 20 process while also bringing delegates up to date with the latest guidance and best practice. She is also happy to answer questions on specific issues and situations.

    The session will cover:

    • All you need to know about EWS1 forms and leaseholder engagement
    • The tricky issue of service charges
    • The Section 20 process.

    Who should attend?

    • Chief executives, boards and executives of registered providers
    • Leasehold and shared ownership teams
    • Building safety teams
    • Development teams
    • Anyone involved in block management.

    Confirmed speakers:

    • Neave Maguire, Associate, Norton Rose Fulbright
    • Matt Hodges-Long, CEO, Track My Risks and building safety commentator
    • Deepa Mistry, Shared Owner.

    About Neave Maguire

    Neave is a junior associate ranked as “an associate to watch” in Chambers and Partner 2021. She specialises in construction and infrastructure. Based in London, she advises on and negotiates appointments and contracts and provides guidance on a wide range of issues including construction disputes and insurance coverage relating to fire safety issues. Her practice covers a variety of construction projects for commercial clients, including developers, investors, purchasers, contractors, and social housing bodies. Acting for and against large multi-disciplinary consultancies, engineers, architects, project managers, developers and employers, and tier 1 and 2 contractors, she has developed a strong commercial awareness and a comprehensive understanding of industry issues.

    About Matt Hodges-Long

    Matt co-created the TrackMyRisks Software as a Service platform in 2016 to bring Enterprise grade Governance, Risk and Compliance software to the mass market. The TrackMyRisks platform operates across key industry verticals of Property, Financial Services, Healthcare and Education. In the property market Matt and his teamwork with clients helped to create GRC programmes that meet and exceed the upcoming requirements of the Fire Safety Act and the new Building Safety Regulator.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Leasehold Network | The Health and Safety Network |The Asset Management Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £125.00 *
    Members of any HQN network: £99.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:      

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start25 Aug 2021 14:00
    • End25 Aug 2021 16:00

    The Great Escape: how to encourage your workers out of the house

    Details

    The great escape

    Virtual workshop

    Everyone is grappling with the practicalities of getting “back to normal” and “living with Covid”. Now ‘freedom day’ has arrived what will our lives look and feel like?

    Join David and the team at Burnetts to get answers to your burning questions.

    They will cover issues such as:

    • Should homeworking continue?
    • How should you facilitate the return to part-time office / hybrid working?
    • What health and safety concerns need to be addressed
    • Mental health issues
    • What if colleagues refuse to attend?
    • Flexible working 
    • How to crystallise all this in the contract.

    Who should attend?

    This workshop is essential for all housing professionals with a responsibility for, or a role in, human resources, people management and health and safety.

    • Managers of all areas of housing
    • HR Business Partners / HR teams
    • Health and safety managers (especially those who manage remote teams)
    • Office managers.

    About David Gibson:

    David Gibson trained as a solicitor and worked in London advising a range of clients from major trade unions to leading media organisations. David relocated to the North East and joined Burnetts as Head of Department in 2021 leading the team in the North West and North East. David has a keen interest in the changing nature of the relationship between work providers and work deliverers and is of the view that the traditional employer-employee relationship is becoming redundant. Consequently he has extensive experience in how companies can organise workforces to ensure remote working and homeworking can work effectively.

    David has over the years developed a considerable expertise on other key inter-related areas such as social media and GDPR. This has included rolling out training and support to the sector issues and drafting relevant policies and procedures.

    When booking onto this event, you will automatically be booked on the below event FREE of charge:  

    Using technology to plan for the new world of work: a business resilience workshop (in partnership with MRI software) | Thursday 26 August | 11am – 12pm.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £125.00 *
    Members of any HQN network: £99.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueVirtual workshop
    • Start26 Aug 2021 10:30
    • End26 Aug 2021 13:00

    The cost of progress – factoring decarbonisation into your business plan

    Details

    The cost of progress – factoring decarbonisation into your business plan

    Virtual workshop 

    Social housing boards and executive teams need to plan now for the impact of the decarbonisation agenda on their business plans, according to the Regulator of Social Housing. But how do you go about it and what do you need to consider?

    Described by one housing association CEO as ‘without doubt the biggest risk’ facing the sector, there is concern organisations have still not put the zero-carbon agenda at the front of their thinking.

    The RSH says business plans are currently focusing on the safety agenda with investment targeted at maintaining existing stock to current standards, rather than planning to meet future energy efficiency targets.

    Although with the cost of UK social housing reaching 2050 net zero targets estimated at more than £100billion, it is clear that housing providers need to act now rather than wait for any future funding commitments from government.

    At this virtual event, HQN Chief executive Alistair McIntosh and Finance lead Ian Parker will bring together some leading sector experts to get into the detail of what organisations should be doing now to get their homes up to standards, while ensuring that the business remains viable.

    Why should you attend?

    The event will look at the decarbonisation agenda from finance, governance and asset management perspectives. It is essential for anyone basing their business plans on the following:

    • A lack of understanding about the true cost of the works required
    • An expectation that grants will be available
    • An expectation that funders will treat the expenditure like fire risk works – which up to now has been much smaller
    • An expectation that the funders will advance more loans to undertake the works - but the EUV-SH will not rise.

    Confirmed speakers:

    • Alistair McIntosh, Chief Executive, HQN
    • Ian Parker, lead finance consultant, HQN
    • Rose Bean, Director of Assets and Sustainability, Abri
    • Shazia Bashir, Partner - Housing and Regeneration, TLT LLP
    • Adrian Jolliffe, Director, 2Tix.

    Sessions will include:

    • Setting the scene – What are the UK’s decarbonisation targets? What role is the social housing sector expected to play? What are the costs likely to be and where does the money come from?
    • What type of works will be needed?  And can all the homes be improved?
    • What are the costs and what will the impact be on the business plan?
    • Thinking about next steps – data collection, project team, funding, business planning, stress testing.

    This event is essential for the following:

    • CEOs
    • Boards and executive teams
    • Finance professionals 
    • Asset management teams
    • Policy and strategy teams.
    • Climate change/sustainability professionals.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Asset Management Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Book now

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writin

    • Event TypeHQN Event
    • VenueVirtual workshop
    • Start31 Aug 2021 10:30
    • End31 Aug 2021 12:30

    Do the right thing – embedding environmental and social impact into core business

    Details

    Do the right thing – embedding environmental and social impact into core business

    Virtual workshop

    With the increasing focus on Environmental Social and Governance (ESG) reporting, accurate impact measurement is going to become a critical way for organisations to demonstrate their value. This workshop will give you a greater understanding of what’s required and how to measure your impact in key areas.

    Housing providers have always been proud of their social purpose – but how many still view this as a ‘nice to have’?

    Despite being deep-rooted in the ethos of many organisations, social value is a much-used, but often wrongly applied term. This has led to inconsistencies with how we report impact across the organisation.

    Since the enactment of the Public Services (Social Value) Act 2012 organisations, and with the growing emergence of ESG performance measures, it is now more critical than ever for social housing providers to demonstrate their achievements in this area.

    These impacts are happening across the organisation as part of day-to-day business, and through the relationships with our supply chain, but this is often not reflected in our reporting. With the increasing focus on ESG reporting by investors, accurate impact measurement is going to become a critical way for organisations to demonstrate their value in order to secure future funding.

    What will be covered:

    This virtual workshop, led by social impact expert Barry Malki, will offer a high-level overview of Environmental and Social Impacts covering the following:

    • • Introduction to Environmental and Social Impact
    • • What it means in practice
    • • Who are the stakeholders?
    • • Examples of best practice (and bad practice)
    • • Making procurement feed into ESG performance
    • • Understanding measurement (an overview of different methods and their relevance).

    Why should you attend:

    The aim of this event is for delegates to leave with a greater understanding of Environmental and Social Impact, and how those impacts can be achieved through core business operations.

    Speaker:

    • Barry Malki, Director of Communities, Social Squared

    About our speaker: 

    Barry is one of the UK’s leading experts in Community Investment and Social Impact and has undertaken a wide range of strategic consultancy for public, private and charitable organisations for many years. As well as having worked directly on several high-profile regeneration and investment programmes, Barry is engaged as an adviser and associate for a number of organisations, including a non-executive position of Mears Group’s Social and Diversity Impact Board. He is currently on the panel for a White Paper review of the Social Value Act due to his expertise in this area. He is a highly effective communicator, and regularly speaks at conferences and seminars about aspects of his work.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Asset Management Network | The Housing Finance Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £125.00 *
    Members of any HQN network: £99.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start08 Sep 2021 10:30
    • End08 Sep 2021 13:00

    Bringing customer journey maps to life

    Details

    Virtual workshop

    Understand how to create customer journey maps that engage the whole organisation and lead to better services at these interactive virtual workshops.

    Customer journey mapping has become a key process for housing providers as they try to better understand and improve their relationship with residents.

    But how do you turn a paper exercise into something meaningful and ‘real’ for the whole organisation that ultimately leads to better services?

    To truly understand the ‘customer experience’, it is important to map the flow of how a customer becomes acquainted, uses and follows-up on a service offering. But how this customer journey information is used varies from organisation to organisation. For example, it could chart an existing customer journey or be used to develop an ambition for the future.

    Where customer journey mapping often falls down, however, is that it remains stuck with an individual or team and has limited visibility across the wider organisation. Although ownership of the customer journey map is critical, this lack of stakeholder engagement can also mean important elements of the journey are missing or support processes are missed out.

    The map therefore needs to be documented in a way that everyone can easily understand it and needs to be formatted in an intuitive way. But building one and acquiring the right insight can be a rather overwhelming task without the right tools and understanding.

    Thankfully, help is at hand. Leading service design agency Hellon, which has been responsible for hundreds of creating customer journey maps across many different sectors, social housing included, are delighted to share their expertise with housing professionals at these exclusive workshops.

    The virtual sessions will explore:

    • How to bring your customer journey map to life - tools and techniques
    • The benefits of treating the customer journey as a living document
    • How to involve stakeholders in creating a customer journey
    • What insights are required from the customer and how best to acquire them
    • How to turn a journey map into an emotional map.

    The workshop will combine theory with a set of reflective exercises and a showcase of inspirational case studies and methods to gain a better pragmatic understanding of the methodology.

    The session will be led by:

    Andreas Pattichis - Lead Service Designer, Hellon

    Andreas is a Nordic designer with a Mediterranean twist. As a lead service designer, he has worked in a variety of industries through the multifaceted nature of working in creative agencies. His co-workers describe him as full of energy, and excited about anything set onto his plate. Andreas has a strong academic background in the field of service design, which has allowed him to explore many sides of the field, with a keen interest in the development of a business mindset and an understanding of the opportunities in digitalisation. His biggest passion is working with people, with strong public speaking skills and an interest in exploring new methods for facilitating co-creative sessions. He has strong design lead skills, ensuring success and on-time delivery of any project. 

    Elisa Facondo - Senior Service Designer, Hellon

    Elisa is a versatile designer who is strong in both visual design and service design. Her service design expertise ranges from user research, customer interviews and designing workshop structures, to concept design and prototyping.  She is passionate about creating visual solutions that can communicate ideas to people on any level: from presentations and workshop visual support to full brand identities and activation creation. With degrees in Service and Interior design, Elisa communicates things 360°: thinking of the customer journey from start to end and looking at customer experience from several points of view.

    Eloise Smith-Foster - Service Designer, Hellon

    Eloise is an experienced, value-led and research-driven service designer.  Her practical experience in Germany and the UK, combined with a Master of European Design from the Glasgow School of Art, Aalto University and KISD University enables her to draw upon diverse methodologies and intercultural design expertise gained across Europe. She confidently undertakes insight driven projects end-to-end; from trend analytics and user research, to concept development, prototyping and delivery.  She is experienced in working across products, services and systems, with a particular focus on long term business opportunities due to her grounding in futures research.

    Who should attend?

    This workshop is for anyone who is involved in defining their tenant/homeowner experience or wishes to get a better understanding on how to utilise a journey map in their day-to-day business.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start09 Sep 2021 10:00
    • End10 Sep 2021 13:00

    The Equality, Diversity and Inclusion Network annual conference: Housing’s diversity gap

    Details

    The Equality, Diversity and Inclusion Network annual conference: Housing’s diversity gap

    Virtual conference

    The housing sector has an issue with diversity, but how do we become more representative of our communities?

    Our conference this year will examine this diversity gap, and look at ways in which we can challenge it. Discussion on this issue has often focused on recruitment and selection, and how we can get successful applications from groups underrepresented in the workforce. Although this will be part of the conversation, we will start in a different place, with inclusive leadership and its importance in promoting an inclusive organisational culture that underrepresented groups will want to join, and feel safe within when they are recruited.

    The conference will take place on Thursday 9 and Friday 10 September, with the first morning focusing on leadership and the second on recruitment and selection.

    A range of inspiring and experienced speakers will be giving practical tips on:

    Thursday 9 September – Inclusive leadership

    • Why does Inclusive Leadership matter? What is Inclusive Leadership and what do you see inclusive leaders doing?
    • How can leaders impact on organisational culture to enable progress towards a more inclusive culture?
    • How can everyone in the organisation take leadership to support this change?

    Friday 10 September – Recruitment and selection

    • Why does a diverse workforce that represents our communities matter so much?
    • How can recruitment be changed to encourage not only diversity of applications but also diversity of successful candidates?
    • How can we rethink Board recruitment to improve the diversity of our Boards?

    This event will give you an overview of how the rest of the sector is tackling the issue of diversity, as well as giving you handy tips and methods to make your own organisation as inclusive as possible.

    Confirmed speakers include:

     

    • Chair: Colin Heyman, HQN Associate
    • Bicram Athwal, CRM Analyst, PA Housing
    • Patrick Fleischer-Annang, Engagement & Comms Manager, Barnsbury Housing Association
    • Lou Taylor, Board member, Abri
    • Jan Bell, Head of Specialist Housing and Supporting People, United Welsh
    • Karen Faulkner and Lucy Malarkey, Founders, Positive About Inclusion 
    • Emma Palmer, Chief Executive, Eastlight Community Homes
    • Helen Bevan-Jones, Equality & Diversity Partner, Bron Afon HA 
    • Tahir Idris, Equality & Diversity Lead, Together Housing Group
    • Marilyn Bryan-Jones, Diversity Consultant and Trainer.

    This conference is essential for:

    • Managers and senior leadership teams
    • HR and employment specialists
    • Policy makers
    • Those interested in EDI.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Equality, Diversity and Inclusion Network.

    Please note, the places can be shared with other colleagues and don't all have to be attended by the same individual. If different people will be attending different days, please put 'share' in the delegate name below.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    The Equality, Diversity and Inclusion members offer: £49.00* after booking your first place

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Please note, the places can be shared with other colleagues and don't all have to be attended by the same individual. If different people will be attending different days, please put 'share' in the delegate name below.

    Book now

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start15 Sep 2021 10:00
    • End15 Sep 2021 12:45

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, webinars and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right." 

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network.

    This workshop will also take place on Wednesday 13 October.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start16 Sep 2021 10:30
    • End16 Sep 2021 13:30

    (Can’t get no) satisfaction? What housing can do to improve

    Details

    Can’t get no satisfaction? What housing can do to improve

    Virtual conference

    With new tenant satisfaction measures central to the new era of consumer regulation, we explore approaches to customer satisfaction across different sectors and what we can do to raise our game.

    Ministers want the public to know how well (or badly) you are doing. That is why the Charter for Social Housing Residents is calling for all social landlords to publish satisfaction data. Soon the RSH will be consulting on the measures they will be using to test you.

    The event will cover:

    • The latest position on how the satisfaction surveys will run
    • Lessons learned from other sectors where regulators publish satisfaction league tables
    • Practical advice on improving your satisfaction rating
    • Different approaches to measuring satisfaction, including Net Promoter Scores and customer effort
    • Ensuring you hear the views of ALL your residents
    • Why satisfaction rates are lower among BAME residents
    • Avoiding the pitfalls – ITV found plenty to complain about at landlords with 90% satisfaction.

    Chaired by HQN Chief Executive Alistair McIntosh, we have an outstanding line-up of speakers, including:

    • Jo Causon, Chief Executive of the Institute of Customer Service (the organisation responsible for the UK Customer Satisfaction Index) who will talk about the key satisfaction trends across all sectors and what housing needs to do better
    • Victor Da Cunha, Chief Executive of Curo, (will talk about their approach to customer satisfaction and how they engage with residents in the process)
    • Kate Roberts, Housing Research Director at IFF Research (who run satisfaction surveys for many landlords and recently published a report for the RSH on landlord opinions on in-depth assessments) 
    • Flora Vietes, Director, Financial Services at Ipsos MORI (who run the polls on customer satisfaction with banks for the Financial Conduct Authority)
    • Ellie Broughton, Assistant Director of Customer Experience at A2Dominion (covering their innovative approach to monitoring customer effort).

    This workshop is essential for the following:

    • Chief executives
    • Executive teams
    • Customer experience and customer service teams
    • Business transformation and innovation teams at all levels
    • Policy and strategy teams
    • Housing management teams at all levels
    • Resident engagement teams at all levels.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Residents Network | The Strategic Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start17 Sep 2021 10:00
    • End17 Sep 2021 14:30

    The HQN climate change group annual conference 2021 – Building to survive: How can social housing weather the storm?

    Details

    The SAFETYnet annual conference: Back to basics to build a better tomorrow

    Virtual conference

    The UK’s social housing sector is responsible for millions of homes – homes that carry a hefty carbon legacy. How can we build the homes we need while protecting our already fractured climate? How can we improve the efficiency of the millions of homes already in existence?

    For most of those living in the UK, the worst of the world’s horrors have occurred far away in space and time. Our experiences of war, famine, epidemics, and cataclysmic natural disasters have existed safely within the realm of films and novels. Then Covid happened and suddenly we learnt that we’d been lucky for the last 75 years: that the very worst could happen anywhere, anytime.

    And now, after decades of warnings, climate change is tangibly expanding beyond the domain of disaster films and into the real world. In the last few months extreme floods have claimed hundreds of lives, destroying homes and other infrastructure in Europe and China. Devastating temperatures have struck the United States and Canada, with even greater numbers of people killed. Enormous wildfires have raged across the globe. Temperature and flood level records aren’t merely being beaten – they’re being smashed.

    And we continue to build badly. If we’re to survive, our homes need to be as efficient as possible. We need to deeply contemplate our construction methods and the materials we use. We must consider the threat our homes face from an increasingly frenzied climate: flood risks; keeping properties cooler and residents safe; preparing for potentially destructive gales.

    Lots have been done, but there’s so much more to do, and it’s very late in the day.

    Chaired by John Grant, senior lecturer at Sheffield Hallam University, this year’s conference will hear from some of the best experts working in housing and climate change today. We can build a better future. We must, if we’re to survive.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start23 Sep 2021 10:00
    • End24 Sep 2021 13:00

    SAFETYnet annual conference 2021: Back to basics to build a better tomorrow

    Details

    SAFETYnet Annual Conference 2021: Back to Basics to Build a Better Tomorrow

    Virtual conference

    This year’s annual conference starts by going back to the basics of health and safety – covering some of the key things which might have had a lower priority during Covid.

    It then looks to the future highlighting the important imminent changes coming for registered providers and health and safety teams in particular.

    Why should you attend?

    The pandemic has been a challenging time for many resulting in changing priorities and altered working practices. And now we have the new Building Safety Bill. This conference gives everyone with responsibility and an interest in health and safety to recentre and refocus – catch up with the basics of the big six (fire, electrics, gas, lifts, asbestos and water safety) and get ahead of the game with the Building Safety Bill.

    Across the two days we will cover a myriad of topics:

    Day one: Back to basics

    • Fire safety
    • Electrical safety
    • Asbestos
    • Legionella and water safety.

    Day two: Looking to the future

    • The Building Safety Bill
    • Legal updates
    • Future working models
    • Hybrid/agile teams.

    Essential for:

    Everyone with responsibility and an interest in health and safety:

    • Health and safety specialists – managers and staff
    • Compliance and governance staff
    • Repairs and asset management teams
    • Estate management teams. 

    Confirmed speakers:

    • Steven Pettit, Director of Safety, LQ Group
    • Stephen Trenery, Head of Compliance, Stonewater
    • Matthew Breakell, Partner, DAC Beachcroft
    • Alison Harvey, Group Asbestos Manager, Gentoo Group.

    What will you take away from the event:

    You’ll have the opportunity to discuss and debate with experts and practitioners. You’ll go away with the latest information and best practice at both a practical and strategic level. Handy tips on every aspect of Health and Safety. Lots of ideas ready to put into action back at the workplace.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network |  The Health and Safety Network | The Asset Management Network | The Strategic Network | The Housing Management Network.

    Please note, the places can be shared with other colleagues and don't all have to be attended by the same individual. If different people will be attending different days, please put 'share' in the delegate name below.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    SAFETYnet members offer: £49.00* after booking your first place

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    The Health and Safety Network

  2. Complying with the Rent Standard – a framework for the future

    Details

    Complying with the Rent Standard – a framework for the future

    Virtual conference

    Hear from the Regulator of Social Housing and check your progress in meeting the Rent Standard at our annual rent compliance conference.

    The new Rent Standard came into force in April 2020 for both housing associations and stock-holding local authorities. This workshop builds on our previous rent compliance events, looking at progress and lessons which we have learned about compliance and how we work with residents on rent strategies.

    Chaired by Emma Turay, Assistant Director of Rents & Service Charges at Notting Hill Genesis, our popular virtual event will cover:

    • Implementation of the rent standard:
      • Recap of the rules and regulations for varying rent types and different tenures
      • Identifying the lessons learnt and best practice
    • Sector risk profile to be published by the Regulator in the autumn – what will this mean?  What have we learned and implemented from prior publications?
    • The impact of Covid-19 and challenges around rent increases – approaches taken and how the rent flexibility requirement within the standard helped
    • Legal updates - looking to the future, what can we learn from notifications and judgments
    • Q&A session with the regulator
    • Launching the new rent compliance framework – how it can benefit your organisation.

    Rent setting doesn’t have to be a complicated business – we’ll try and make it as simple and easy as possible. 

    Confirmed speakers:

    • The Regulator of Social Housing
    • Emma Turay, Assistant Director of Rents & Service Charges, Notting Hill Genesis
    • Chris Milson, Head of Rents & Service Charges, Notting Hill Genesis
    • Nick Billingham, Partner, Devonshires.

    Who should attend?

    This event is essential for everyone involved in rent setting:

    • Finance, risk assurance and compliance teams
    • Finance, income management and/or housing management rent setting/review teams
    • Data governance teams.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start29 Sep 2021 10:30
    • End29 Sep 2021 13:00

    Transforming the customer experience in social housing – a White Paper workshop

    Details

    Virtual Workshop

    With the Social Housing White Paper compelling housing providers to become more customer-centric, we asked award-winning CX agency Hellon to develop an exclusive workshop to help landlords reset the relationship with their residents.

    Bringing together elements of their previous HQN workshops on co-design, cultural transformation and customer journey mapping, Hellon’s new workshop will provide fresh and illuminating insights into the positive potential of the White Paper’s recommendations and how housing providers who are committed to genuine change should go about making it happen.

    Published last November, the Social Housing White Paper’s key objective is to ensure the resident voice is heard at every level, from the front line to the board room. It aims to increase the accountability and transparency of landlords; measure their performance in key areas and ensure residents live in a safe, warm home and get a first-class service.

    From a customer experience and service design perspective, communicate, involve, listen and act are to become key watchwords for all social housing providers.

    For this to happen, genuine cultural change will be required in many organisations. On top of exploring new methods of engagement and service design, landlords will be required to measure their performance across a number of key areas and share the results publicly. 

    So, how do housing providers deliver the changes required to meet the ambitions of the White Paper? And what are the key areas we need to focus on to ensure all the relevant dots are joined up?

    During this virtual workshop, Hellon will approach the White Paper from a service design perspective and help delegates to:

    • Familiarise themselves with the ‘customer experience’ elements of the White Paper and the Charter for Social Housing Residents
    • Learn about the importance (and process) of steering and transforming your organisation’s culture and strategy towards customer-centricity
    • Understand the new standards and responsibilities you have as a landlord, directly related to resident experience
    • Learn how to engage with your residents effectively and the value it generates 
    • Educate your employees in the importance of customer service and getting to know residents, regardless of their role
    • Learn about the key principles of engagement when engaging with residents, including those with more complex needs
    • Learn how to implement a new complaints journey in response to the new Complaints Handling Code
    • Learn about the value of measuring customer satisfaction and experience and how to do it effectively.

    About Hellon

    “Great customer experiences are in our hearts, and our mission is to help you become the best you can be” Hellon

    Hellon is the most awarded customer experience design agency in the world, working across many sectors from retail and finance to health and housing. The team comprises a diverse group of experts, united by a common love for CX design and a passion to make things better. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

    This workshop is essential for the following:

    • Chief executives
    • Executive teams
    • Customer experience and customer service teams
    • Business transformation and innovation teams
    • Policy and strategy teams
    • Housing management teams
    • Resident engagement teams.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start06 Oct 2021 09:30
    • End06 Oct 2021 13:30

    Getting your Equality Impact Assessment right

    Details

    Getting your Equality Impact Assessment right

    Virtual workshop

    Getting your Equality Impact Assessments right has never been more important. Gain the knowledge and get the support you need at this virtual workshop led by Colin Heyman, Lead Associate of the Equality and Diversity Network.

    Equality Impact Assessments (EqIAs) are an important tool in assessing policies and projects to ensure that they are accessible to all people – employees and/ or tenants.

    They are particularly important at this time when many new policies and initiatives are being introduced to deal with the exceptional situation that the coronavirus pandemic has caused.

    What will be covered:

    This workshop is designed to give you a practical walkthrough on how to carry out an EqIA. Delegates will go away with the knowledge and confidence to start carrying out EqIAs in their organisation.

    You will learn:

    • The background and legal basis to Equality Impact Assessments
    • When to carry out EqIAs, who to involve and what to assess
    • How to work through all the stages of carrying out an Equality Impact Assessment
    • Screening
    • Planning and setting up the EqIA team 
    • Collecting information
    • Analysing the information and assessing the policy’s impact
    • Making a decision about how to move forward
    • Drawing up an action plan
    • Top tips.

    Who should attend:

    This is essential for anyone leading or involved in undertaking an equality impact assessment:

    • Managers and directors from all departments
    • Human resources
    • Equality, diversity and inclusion
    • Business management
    • Chief executives 
    • Operations
    • Policy
    • Rent income and arrears
    • Resident involvement and scrutiny.
    • Training.

    Testimonials:

    "It was really good, a great mix of smaller group working and listening to the presenter. Great examples too."

    "It was really informative and Colin is such a knowledgeable trainer."

    "I really enjoyed the structure of the course and the breakout sessions mixing it up and getting to meet others and hear their opinions, views, ideas etc."

    About Colin Heyman:

    Colin Heyman has worked as a trainer, consultant and coach in equality and diversity for over 20 years. He has worked with small companies, large public sector organisations, and third sector organisations, including housing associations.

    Colin has a great deal of experience as well as a passion for equality and diversity issues. Amongst other things he specialises in supporting a network of Diversity Champions to be change agents to bring about change within their organisation, and in work on white privilege and allyship.

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network | The Innovation and Technology Network | The Leasehold Network |  The Health and Safety Network | The Asset Management Network | The Residents Network | The Strategic Network | The Housing Management Network | The Housing Finance Network | The Rent Income Excellence Network | The Equality, Diversity and Inclusion Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £200.00 *
    Members of any HQN network: £175.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:  

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start13 Oct 2021 10:00
    • End13 Oct 2021 12:45

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, webinars and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right." 

    If you are members of the following networks, this event will be beneficial. Not a member? Click the below links to find out more:

    The Housing Quality Network.

    This workshop will also take place on Wednesday 15 September. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book now

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start23 Nov 2021 10:00
    • End23 Nov 2021 13:00

    The Housing Management Network annual conference

    Details

    Housing Management Network annual conference

    Virtual conference

    The Housing Management Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Housing Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start02 Dec 2021 10:00
    • End02 Dec 2021 13:00

    The Residents’ Network annual conference

    Details

    The Residents’ Network annual conference

    Virtual conference

    The Residents' Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Residents' Network

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