Cassette tapes are back and so are inspections. But what C rating will you get from the RSH?

We all know what the inspectors are looking for. They want to see hard evidence of:

  • An up-to-date stock condition survey
  • A business plan that shows when the works from the survey will be done
  • Accurate data on Decent Homes and safety compliance, and
  • Listening to and acting on the views of tenants.

Leading councillors, or the board, must prove that they have put in place a regime for meeting the Consumer Standards. How robust is your governance? That’s what RSH wants to know.

The Consumer Standards cover all your dealings with tenants across all of your homes. It is a broad agenda to say the least. Often you don’t have enough cash to do all that you need to do. So, it is far from easy to pass this test. But your leaders will want to get the best rating that they can.

HQN is working with 50+ landlords on consumer regulation. We can help you to:

  • Pin down exactly where you sit versus the Standards today, and
  • Put together a Specific Measurable Achievable Relevant Time Bound (SMART) improvement plan.

HQN can provide tailored support including:

  • Briefings for leading councillors, board members and officers
  • Authoritative reviews of all services with indicative C ratings
  • Assessing the documents and presentations you give to the RSH
  • Qualified experts on housing management and maintenance
  • Reviews of complaints handling
  • Reviews of compliance with the Rent Standard
  • Preparing for re-inspections.

When you get that RSH call – call us. Or better still – call us before!

For more information, please contact Anna Pattison at [email protected] or call 01904 557150.