HQN complaints survey

We know that complaints to the Ombudsman Service are increasing. We also suspect that they will continue to increase following the government’s recent social media campaign to raise awareness of how to complain to and about your landlord. Having a…

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Member survey: Above inflation gas servicing and maintenance price increases

Many of our members are experiencing requests from contractors for above inflationary cost increases on maintenance contracts including gas servicing and maintenance. We thought it would be useful for our membership to pool information on this important contractual issue and to assist in any negotiations they may be having or anticipate having with contractors. We…

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