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Suzy Histon | Tuesday, 11 Mar 2025 – 9:30

Latest member question: post-tenancy questionnaire templates

A member would be eager to hear from others who issue a questionnaire when recieving notice on their tenancy. They are keen to implement this to understand the reasons for leaving. If you have a … Read more

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Suzy Histon | Monday, 10 Mar 2025 – 11:43

Latest member question: integrating service charges into rent accounts

A member is looking to introduce service charges to their rent accounts. They would appreciate any insights on implementation and challenges if you have already undertaken this. If you’d like to post a member question … Read more

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Suzy Histon | Monday, 10 Mar 2025 – 11:38

Latest member question: criteria for community competition

A member would be interested to hear if you have run a pride in your neighbourhood and community competition before and if so, what criteria did you use to judge it? If you’d like to … Read more

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Suzy Histon | Monday, 03 Mar 2025 – 10:49

Latest member question: no access for stairlifts

A member would be keen to see any best practice in connection with procedures for no access for stairlift inspections. They are currently putting together a procedure to cover everything from assessment, installation and inspection … Read more

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Keith Bowman | Friday, 28 Feb 2025 – 11:08

Latest member question: inspecting temporary accommodation

Hi – has anyone got a template for inspecting temporary accommodation (TA)?  I want to build on our void standard to create a standard form for inspecting B&B and private rented sector accommodation that we … Read more

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Suzy Histon | Thursday, 06 Feb 2025 – 15:26

Latest member question: pre-voids roles and processes

A member is reviewing their pre-voids process and would be interested to hear from others who have a specific pre-void job role in place. They would be keen to hear how the proactive nature of … Read more

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Suzy Histon | Thursday, 06 Feb 2025 – 15:21

Latest member question: AI in income collection

Are any members using artificial intelligence for income collection? If so we’d love to hear how you have implemented this. If you’d like to post a member question of your own, please see our video … Read more

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Allie Howe | Wednesday, 22 Jan 2025 – 10:39

Latest member question: customer court orders

We are currently reviewing our procedure in terms of managing a customers court order and we value the knowledge and experience on this group so would appreciate any anonymised procedure guide that you could share! … Read more

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Suzy Histon | Wednesday, 18 Dec 2024 – 10:14

Latest member question: scrutiny of repairs

A member would be interested to hear from anyone who has carried out a scrutiny exercise of their repairs service. They would be keen to hear your approach. If you would like to be involved … Read more

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Suzy Histon | Monday, 02 Dec 2024 – 11:29

Latest member question: Dangerous Substances and Explosive Atmospheres Regulations

A member has carried out risk assessments for DSEAR (Dangerous Substances and Explosive Atmospheres Regulations 2002) and would be interested to hear if anyone else has passed on the cost of these through service charges. … Read more

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