Directorate of Neighbourhoods and Customer Services
Job title: Customer Experience Resource Planner (Permanent)
Salary: £25,265 per annum pro rata
37 Hours per week (to be worked flexibly in line with business needs)
Based: Gadbrook Park, Northwich, (supports flexible home working)

The Trust operates an agile working environment which is a combination of working from our Head Office Gadbrook Business Park, Northwich, and home working.

Weaver Vale Housing Trust has an exciting opportunity for a Customer Experience Resource Planner to join our first  point of contact  Customer Hub. We need someone who can work within  a  multi  discipline  team delivering  excellent  levels of customer service. You’ll be responsible for providing a first-class planning and appointing service, tracking registered orders through to completion ensuring optimum utilisation of the workforce, whilst providing excellent levels of customer service.

Your Opportunity:

Our Customer Hub is a key service for the Trust with the aim of responding to customer queries and resolving issues at first point of contact by:

1. • Ensuring the customer experience is a positive one by being proactive and ensuring clear and effective communication with internal and external customers.
   • Supporting continuous service improvements across the Customer Experience teams.
   • Work in partnership with other service areas and agencies to achieve high levels of customer care.

The successful candidate must have administration experience, be self-motivated and organised, with strong accuracy, interpersonal and communication skills. You will be IT literate with the ability to work flexibly and under pressure to meet deadlines, using your own initiative to support the continuous improvement of this service.

Find Out More:

If you have any queries about this or would like to ask any questions to learn more about the role, please contact Julie Richards at [email protected]

Your Benefits:

In addition to salary we offer a great working environment, a workplace pension scheme, 24-29 days annual leave depending on service, child-care subsidy, an Employee Assistance Programme to help you balance work, family, and personal life, Excellent ongoing learning opportunities and annual Personal Development and Well Being payment.

If you are interested in working for Weaver Vale Housing Trust a ‘Times Top 100 Best Company for the past nine years, and you possess all the skills and abilities that we require, we look forward to hearing from you.

How To Apply:

Closing date for applications:     Monday 5th September 2022 (12:00 noon)

(Please be aware that applications received after this time will not be considered)

Virtual Interview Dates (Over Microsoft Teams): 8th & 9th September 2022

Please visit our website at http://www.wvht.co.uk to access the job information pack.

Please submit your CV with a covering letter (max. 2 pages) demonstrating how you meet he essential criteria in relation to the person specification / accountability profile, please send to [email protected].

C.V’s without a cover letter will not be considered.

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview.  Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you.

Disclaimer: We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.

Please note applicants must be able to demonstrate their Right to Work in the UK.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

The recruitment manager will review your skills and experience to determine if there is a match with the position for which you applied. If there is, we will contact you by phone or email to schedule an interview / assessment. If your background does not match our current needs, you will not be contacted.

Please note due to the high volume of applications we are unable to respond to all unsuccessful applicants.  If you haven’t heard from us within 3 weeks of the vacancy closing date, unfortunately we will not be pursuing your application further.

We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.