About the role

We are looking for a Financial Inclusion Team Leader (1 post) to join our insert team. This is a home based role, where there is no daily requirement to attend an office with the flexibility to attend as required.

Reporting to the Income and Financial Inclusion Manager you will be responsible for leading and managing a team of Financial Inclusion Specialists to ensure that financial inclusion services and targets are achieved. You will provide line management and leadership to a team, managing resources to ensure that objectives are achieved.

Working closely with the Contact Centre you will deliver a holistic package of housing related services to customers. You will manage team resources to ensure caseloads are controlled and service is delivered as appropriate to the differing needs of our neighbourhoods. You will liaise with internal and external partners to bring about system, policy and procedural enhancements. You will work with the neighbourhood teams to deliver financial inclusion services as appropriate in our neighbourhoods and design and deliver campaigns to customers in support of financial inclusion.

Working collaboratively across the organisation you will determine Welfare Reform and Income Management training needs to then develop a range of learning tools and activities, including reviewing training materials produced by third parties. You will schedule and deliver training across the organisation through a variety of channels.

What are we looking for?

In order to be successful you will have experience of leading people to deliver high performance, have knowledge of housing regulations/law. You will have experience of debt collection and up to date knowledge of welfare benefits. You will be educated to GCSE standard or have equivalent qualification/experience.

What you can expect from us

We offer a competitive salary, a generous annual leave entitlement of 31 days plus bank holidays and a pension scheme with employer matched contributions of up to 10%. Your wellbeing matters to us, and we offer a health cash plan where you can claim back money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outside of work.

We are passionate about our people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in our local communities or learn a new skill outside of work.

We have created a flexible working environment, with Onward WorkSpace, which is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go.   You will be provided with all the ICT working equipment to enable you to undertake your role.

About Onward

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

Please note that we reserve the right to close the vacancy early prior to the closing date.