Are you looking for a new role in a dynamic housing repairs service?

We have a fantastic opportunity for a Service Delivery Co-ordinator to join our team You will join us on a full time, permanent basis in return for a competitive salary of £24, 747.30  per annum plus a generous annual leave entitlement.

Black Country Homeforce is our in house building maintenance team that operates throughout Birmingham and the Black Country. Homeforce are responsible for delivering over £2 million worth of disabled adaptations, responsive repairs and planned maintenance such as replacement kitchens and bathrooms as well as other domestic works.

We are currently recruiting for Service Delivery Co-ordinator to join our team at a time as we head towards an expansion of works delivered directly for the group. The Service Delivery Co-Ordinator’s main duties include supporting Managers with planning all aspects of the repairs, voids and planned maintenanceworks, dealing with residents, operatives and sub-contractors, working with the IT systems, managing operative’s diaries and general administration Team.

Specific tasks of the role include, but are not limited to:

– To receive calls, emails and web chat enquiries directly from customers and maintain communications through to job completion as part of the BCHG Repairs Hub.

– Following job notification, diagnose and record in the Job management system then plan & mobilise internal / external contractor resources having a strong focus on First Time Fix, ensuring an efficient service is delivered.

– To ensure that the tradesstaff and contractorscommunicate in a timely and accurate manner about the progress of work,to schedule their workload efficiently and effectively.

– To ensure that BCHG’s Core Values and Strategic Objectives are actively promoted and worked to at all times.

About Us:

BCHG is proud to be recognised as a Times top 100 Company in The Midlands. We have over 2,100 homes across the Black Country and Birmingham . We support our local communities by offering free services that help individuals with self-achievement and aspiration through our career development, training and employment services.

Founded in 1974, we have grown significantly both in terms of the number of homes we rent and the breadth of other housing related services we now offer. We help thousands of customers every year making a real difference to their lives.

At Black Country Housing Group our values are not just a set of words, but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities.BCHG is proud to have been awarded the Investors in People Gold accreditation

If you would like to join us as our Service Delivery Coordinator please click ‘Apply’ now, we’d love to hear from you!

At BCHG we are proud to be an inclusive organisation and we are committed to equal opportunity and encouraged applications from candidates regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.”

Reasonable adjustments will be made available should you be invited to interview.

BCHG is a registered Disability Confident Employer and is proud to work in partnership with the Armed Forces Covenant.