As language around identity, culture and inclusion continues to evolve, it can be difficult to know which terms are appropriate, what they mean and why they matter. This session provides a clear and accessible guide to key terminology, helping delegates understand the context behind the language and use it more confidently in day-to-day practice.

What will delegates learn?

Delegates will gain a clearer understanding of key equality and diversity terms and the confidence to use them more appropriately in their role. The session will help them understand not just which terms are used, but the meaning, context and impact behind them, so they can communicate more inclusively and effectively.

This course will cover:

• Equality, equity, diversity and inclusion
• Language relating to race and ethnicity
• Gender, pronouns, transgender and non-binary identities
• Ableism and disablism
• Sexual orientation
• Why language changes over time
• How meaning, context and impact shape appropriate terminology.

Who should attend?

Anyone who wants to improve their understanding of equality and diversity language and feel more confident using appropriate terminology in their role.

Teagan Robinson-Bell is a Diversity, Equity and Inclusion strategist with extensive experience in the housing sector, supporting organisations to embed equity into governance, services and workplace culture. With a background in HR, her work sits at the intersection of people, policy and systems, helping housing providers meet regulatory expectations while improving real-world outcomes for tenants and colleagues.

Educated in law and CMI Level 7 qualified, Teagan brings a structured, evidence-led approach to areas such as equality impact assessments, resident engagement, inclusive leadership and organisational accountability. Her practice challenges performative approaches to EDI, focusing instead on practical, sustainable change that stands up to scrutiny and reflects lived experience.