duration

Duration
1 day

duration

Location
In-house

duration

Availability
Good

Suitable for:       All What does this mean?

Are your staff able to operate within clear, professional boundaries? Do they understand the risks of ‘crossing’ those boundaries? Are they able to find the right balance between ‘compassion’ and maintaining a professional distance?

If these questions have started you thinking, then this course is for you and your staff.

If your organisation is to deliver a high quality, professional service, clear boundaries are essential. Professional boundaries outline an effective and appropriate interaction between housing professionals and their customers. The ‘boundaries’ exist to protect both parties. Staff must understand the nature and limits of their roles and be able to recognise ‘grey areas’, where they may be at ‘risk’ of crossing the line.

Using helpful and relevant scenarios and best practice examples this course will enable staff to define the ‘limits’ of their roles and understand the need for, and benefits of, clear, professional boundaries.

  • Read more

    Course content

    • Codes of conduct and why we need them
    • The legal and regulatory requirements for a code of conduct and professional boundaries
    • The limits of clear professional boundaries
    • The customer/worker relationship in this context
    • How to recognise ‘grey areas’ where professional boundaries are at risk of being crossed, and the associated risks
    • Good practice that can be implemented in the workplace.

    Who should attend?

    All housing staff and their managers.

  • Our trainer

    Tahira (Tara) Hussain Tedx Speaker

    MA MSc CBP PG Dip CBT PG Cert APIMH BA (Hons) MBPsS

    Tara has extensive experience working in the statutory and voluntary sector. She has a 29-year career in mental health, community development, charity and the housing sector. She has a successful track record in consultancy, training and project management. Tara is qualified as a cognitive behavioural psychotherapist and she is a member of the BABCP and BPS.

    Working as a training associate for national agencies she has utilised her experience in the housing, health and care sector and delivered a menu of training packages aimed to support staff, stakeholders and residents on a range of topics including mental health and wellbeing, safeguarding children & adults, equality, diversity, inclusion, professional boundaries & effective psychological intervention.

  • Testimonials

    • I have to say that Tara was fantastic and did a great job at delivering the course content, using thought provoking scenarios and I would highly recommend her to anyone as a trainer.

      PCHA

    • Trainer was a very nice person and was very engaging, didn’t feel bored throughout the session. Kept us all focussed and didn’t just talk at us.

      Dartford BC

    • Great refresher on the subject. Lots of conversation and discussion kept the session flowing.

      Plymouth Community Homes

    • The interaction between the trainer and all the participants was excellent. She enabled everyone to discuss the topic and express their views in a relaxed and conversational style.

      Thanet District Council

    • Tara was absolutely fantastic. Her manner, ability to get staff talking and discussing points was outstanding, and she made the course learning super easy and relatable. Tara injected fun and energy to the session and the day flew by.

      Trent & Dove

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.