Through worked examples, case studies and practical exercises, delegates will develop their confidence in assessing housing risks, understanding their legal responsibilities and managing an effective landlord response, from the initial report of a hazard through to investigation, remedial action and record keeping.

Please note: This course covers legislation and regulatory requirements applicable in England only.

What will delegates learn?

By the end of this course, delegates will be able to:

• Understand the revised HHSRS framework introduced in June 2026, including the reduction to 21 hazards and the new High, Medium and Low hazard bands
• Identify common housing hazards and assess their potential impact on residents
• Apply the revised HHSRS methodology to assess likelihood, harm and hazard severity
• Understand Category 1 and Category 2 hazards and the implications for enforcement
• Recognise the requirements of Awaab’s Law, including the additional hazards covered from 30 November 2026
• Understand the statutory timescales and responsibilities associated with investigating and responding to reported hazards
• Plan and manage a compliant landlord response, including remedial action, communication and record keeping
• Understand the expectations of the Regulator of Social Housing and Housing Ombudsman when handling property condition concerns.

What will the course cover?

The revised HHSRS and housing hazard assessment:

• The purpose and legal framework of the HHSRS
• The revised HHSRS introduced in June 2026
• The reduction from 29 to 21 hazards
• The new High, Medium and Low hazard bands
• Identifying property deficiencies and associated risks
• Assessing likelihood, harm outcomes and hazard severity
• Practical hazard-scoring exercises and worked examples
• Category 1 and Category 2 hazards.

Enforcement and landlord responsibilities:

• Local authority enforcement powers
• Enforcement notices, orders and civil penalties
• The legal responsibilities of social housing landlords
• Understanding the relationship between HHSRS, housing standards and landlord compliance.

Awaab’s Law and the changing regulatory landscape:

• The introduction and phased implementation of Awaab’s Law
• Significant and emergency hazards
• The expansion of requirements from 30 November 2026, including excess cold and heat, falls, fire, electrical hazards and other prescribed hazards
• Statutory investigation and response timescales
• Understanding landlord responsibilities and the consequences of non-compliance.

Managing an effective landlord response:

• Receiving and triaging reports of housing hazards
• Investigating and assessing reported concerns
• Communicating findings and providing written summaries
• Prioritising safety measures and remedial works
• Maintaining accurate records and demonstrating compliance
• The expectations of the Regulator of Social Housing and Housing Ombudsman.

Who should attend?

This course is designed for housing professionals responsible for identifying, assessing, managing or responding to hazards in residents’ homes.

It will be particularly relevant for:

• Housing managers and team leaders
• Repairs and maintenance managers
• Asset management professionals
• Health and safety and compliance leads
• Surveyors and technical officers
• Property services managers
• Staff responsible for overseeing housing condition complaints and remedial works.

The course is particularly suitable for those who already have some awareness of housing standards and want to develop their practical understanding of HHSRS assessments and the operational requirements of Awaab’s Law.

Course format and what’s included

This one-day course combines expert-led training with practical exercises, worked examples and real-world housing scenarios.

Delegates will have the opportunity to apply their learning throughout the day, building confidence in assessing housing hazards and planning appropriate landlord responses.

The course includes:

• Interactive learning and group discussions
• Practical hazard-scoring exercises and case studies
• Worked examples applying the revised HHSRS methodology
• A short end-of-day knowledge check and practical hazard-scoring exercise
• An continual professional development certificate of completion.