As a Building Surveyor, you’ll take the lead on complex surveys, including structural, mould and damp issues, alongside adaptations and customer alterations. You’ll also help determine the right Customer First outcomes.

Purpose of the job:

The Building Surveyor will take ownership of property surveys and cases, including damp and mould, disrepair, structural defects, adaptations and customer alterations, providing clear diagnosis, specifications and technical advice from inspection through to completion.

The role will work closely with residents, contractors and colleagues, ensuring repairs and remedial works are safe, compliant, well managed and deliver high-quality outcomes. Accurate records, effective risk management and timely communication will be central to the role.

Key Accountabilities:

1. Undertake property surveys to diagnose building defects, including damp and mould and
   structural issues, and prepare clear reports, specifications and schedules of remedial works.
2. Apply HHSRS when assessing homes, identifying hazards and required mitigation and ensuring
   significant risks are recorded and escalated promptly.
3. Take ownership of disrepair surveys and technical evidence, supporting the Lead Building
   Surveyor and legal advisers to ensure cases are managed accurately and within required
   timescales.
4. Manage small remedial works and specialist contractors from instruction through to
   completion, monitoring quality, programme, cost and customer experience.
5. Undertake surveys for voids, communal areas, adaptations and customer alterations and
   ensure identified defects and actions are progressed to completion.
6. Carry out quality and compliance inspections, confirming works meet agreed standards,
   specifications and relevant statutory requirements.
7. Ensure health and safety is considered throughout surveying and works activity, including
   appropriate risk assessment and application of CDM, building regulations and other relevant
   requirements.
8. Maintain clear and accurate case, survey and asset records, updating systems promptly and
   providing reliable information to support performance, risk and investment decisions.
9. Communicate proactively with customers and colleagues throughout cases, explaining
   technical issues clearly, managing expectations and keeping people informed of progress.
10. Work collaboratively with the wider Assets, Repairs, Compliance, Development, Housing and
    Customer teams to resolve complex property issues and improve outcomes.
11. Manage complaints and customer feedback within your area, ensuring issues are addressed,
    learning is captured and improvements are made to future delivery.
12. Take responsibility for continued professional development, keeping technical knowledge
    current and sharing learning and good practice with colleagues.