duration

Location
Virtual

For income, welfare and tenancy sustainment teams, hear how Camden is responding to pressures on residents’ finances and rent payments. Alongside this practical example, Sue Beasor explains the welfare and benefits changes to watch, helping you identify priorities for support, partnerships and service planning. 

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    Social landlords are operating at the point where welfare policy meets household finances. Changes to benefits, disability support and employment policy can quickly feed through into resident income, rent collection, arrears, tenancy sustainment and demand for frontline support.

    The Autumn Budget, the Timms Review of PIP and Alan Milburn’s Young People and Work review are part of a wider, fast-moving policy picture. 

    The question for landlords is not only what is changing, but who will be affected, where pressures may show up first and what services should be preparing for now.

    Part of HQN’s Policy into Practice series, this session focuses on the Burnham government’s aim to bring down the welfare bill by helping more people into work through earlier support, while improving living standards and ensuring disability support is fair, sustainable and fit for the future. 

    Who you will hear from: 

    • Sue Beasor, HQN Associate will provide a fast-moving policy horizon scan, cutting through the latest welfare, disability and employment developments, including the Autumn Budget, the Timms Review of PIP and the Young People and Work review. She will identify what social landlords need on their radar, who may be affected and what organisations should be preparing for next
    • Sean Scott, Head of Leaseholder Services and Housing Income at Camden Council, will test that changing policy picture against operational reality: what Camden is hearing from residents, where pressures are appearing across income and support services and how housing teams are responding in practice. 

    What will be covered: 

    • The welfare, benefits and household-finance changes social landlords need to know, including the implications of the autumn Budget
    • What the changing picture means for affordability, rent income, arrears, tenancy sustainment and demand for support
    • Where landlords need to prepare, work with partners and target support, with a post-event briefing note covering what has changed, what it means and next steps.

    Who should attend: Managers and leads in rent income, arrears, welfare, financial inclusion and tenancy sustainment. Also relevant to housing management, resident support and service planning teams. 

    Why attend: Major welfare, disability and employment policy changes have direct consequences for household finances and housing services. This high-level briefing will help delegates separate the key developments from the noise, understand the implications for residents and rent collection, and hear how one provider is responding in practice. It is not benefits advice or welfare-rights training. 

    If you would like to purchase a group ticket for different members of your team to attend all of the Policy into practice sessions or would like to book multiple members of your team onto any of the individual sessions, please contact [email protected] and we will apply a group booking discount.

  • Our speakers

    Lewis Kinch, Head of Networks, HQN
    Lewis is a co-creation and engagement specialist driven by a belief that the people closest to challenges hold the answers to solving them. With 15 years experience across housing and community work, he champions power-sharing and genuine partnership between organisations and the communities they serve.
    Lewis has led the development of innovative frameworks and strategies that give residents meaningful influence in decision-making, always centring seldom-heard voices and challenging traditional top-down approaches.
    He combines systems thinking with participatory design methodologies to tackle complex challenges, committed to embedding person-centred cultures where residents, staff, and stakeholders work as equals.

    Sue Beasor, Associate, HQN
    Sue Beasor has worked in benefits for several years. She has worked at a senior level in a number of local authorities and has spent more than 25 years working closely with social housing providers.
    Sue is an HQN associate and experienced trainer and consultant whose work includes delivering benefits and management training for local authority benefits services and social landlords, managing the implementation of legislation and organisational changes and analysing the effects of welfare reforms, particularly how they impact on the social housing sector.

    Sean Scott, HQN Associate and Head of Leaseholder Services and Housing Income, London Borough of Camden
    With nearly 3 decades of working across Local Authorities, ALMOs and Housing Associations including G15 organisations, Sean has built extensive expertise in Housing and Property management with a strong focus on leasehold services, service charge management and income recovery.
    Sean is particularly focused on modernising services through data, digital innovation and clearer financial frameworks, while maintaining a strong customer focus.
    He has led a number of large-scale transformation programmes, including organisational restructures, digital system implementation and service redesigns, aimed at improving transparency, efficiency and customer experience. His work reflects the wider sector challenge of balancing financial sustainability with fairness and trust in leaseholder relationships.
  • Programme

    9:30am Welcome and introductions 

    Lewis Kinch, Head of Networks, HQN

    9:40am What’s changing next? A welfare and benefits policy horizon scan 

    Sue Beasor, Associate, HQN
    • Horizon scanning of the latest developments following the Autumn Budget, including the Timms Review of PIP, the Young People and Work review and other emerging changes
    • Analysis of the latest announcements from the Autumn Budget and what this means for your organisation
    • Draw out what the changing policy landscape could mean for household income, affordability and pressure on housing services. 

    10:10am From policy to practice: what does the changing picture mean for residents, rent and services? 

    Sean Scott, HQN Associate and Head of Leaseholder Services and Housing Income, London Borough of Camden
    • Hear what Camden is seeing and hearing from residents about household finances and welfare policy change
    • Explore what this means for rent collection, arrears, tenancy sustainment and demand for financial and frontline support
    • Understand how Camden is responding, the pressures it is working through and the practical lessons other landlords should be considering now. 

    10:40am Discussion: what should landlords be preparing for now? 

    11:00am Close 

  • Testimonials
    • [Other speakers] and Sean provided a clear, informative presentation that has given me the confidence to better prepare for future major works projects and engage with procurement for QLTA. I am incredibly grateful to them.
      Gateway Housing Association
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing and will be acknowledged by HQN Limited.

  • Price and booking

    If you would like to purchase a group ticket for different members of your team to attend all of the Policy into practice sessions or would like to book multiple members of your team onto any of the individual sessions, please contact [email protected] and we will apply a group booking discount.

    Tickets

    Ticket Type Price Spaces
    Member ticket £75.00
    Non-member ticket £100.00

    Registration Information

    Booking Summary

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    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



08 December 2026
9:30am - 11:00am
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Other events in the Policy into practice series
24 November 2026
Policy into practice: Healthy homes – identifying risk earlier and preventing harm
1 December 2026
Policy into practice: Ending rough sleeping – from plans to local delivery
28 January 2027
Policy into practice: Connecting housing, jobs and skills – where social landlords add value
11 February 2027
Policy into practice: From £39bn to homes – what will make the new Social and Affordable Homes Programme deliver?

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