Purpose of the job:

To undertake kitchen installations, associated repairs, maintenance and refurbishment
work within company-owned homes and properties owned by partner organisations,
providing a high-quality, efficient service and excellent customer care in a cost
effective manner.

Key accountabilities:

Main Duties
To significantly contribute to the provision of a first-rate repairs and maintenance investment
service for South Lakes Housing’s tenants and external clients by providing ‘The right repair,
done at the right time, first time, and other installations including:

Primary skill

• To undertake all aspects of domestic kitchen fitting, including removing existing
  kitchens; setting out installations; fitting cabinets, doors, drawers, worktops, sinks,
  panels, plinths, cornices and associated joinery; making accurate cut-outs; adjusting
  components; and completing repairs to existing kitchen units and fittings.
• Read kitchen plans, check measurements and set out installations accurately before work starts.
• Install worktops and finishes neatly, ensuring joints, edges and sealants are completed to a high standard.
• Check completed kitchens for quality, safe operation and defects, and leave the customer’s home clean and tidy.
• To interact on a daily basis with clients and successfully manage their expectations and maintain communication between them and SLH
• Safe use of hand power tools and other equipment on site.
• To manage own tasks within the programme
• To occasionally work on alternative workstreams as business needs dictate.
• To provide Out of Hours Emergency service on rota basis (additional remuneration).

Multiskilled

• Wall tiling, including splashbacks
• Basic plumbing associated with kitchen installations, including fitting taps, connecting
  sinks and repairing minor leaks
• Minor plaster patching and making good
• Basic joinery repairs associated with kitchen works
• Minor building work and making good associated with kitchen installations

In addition to the above, the post holder will exercise the following responsibilities:

Responsibilities

• Ensure (in collaboration with others) that continuous improvement, value for money
  and best value are delivered by challenging existing practices, setting targets for
  improvement and intervening as necessary ensuring an efficient, high performing,
  customer focussed service
• Represent the interests of SLH to external parties#
• Contribute towards the achievement of the vision and objectives of SLH
• To comply with SLH’s Health & Safety Policy and Procedures including the Code of Safe Working Practices and Drivers Pack.
• Diagnostic work and Accurate reporting of project status to management team

Key Accountabilities

• Ensure the effective delivery and operation of the service
• Assist and contribute in the activities to modernise service delivery and management.

Customer Focus

• Ensure customer focussed service is delivered at property level which engenders
  respect, honesty, integrity and high degree of communication.
• Maintain awareness of customer and community needs and how they will impact on
  service demand over the short/medium term
• Ensure continuous service development in response to customer needs
• Assist in the development and maintenance of a market led service

Performance Management
Assist and contribute in the meeting of a range of relevant national and local
performance indicators.

On Call Obligation
You will be part of the Emergency ‘Out of Hours’ team. This is worked on a rota basis
for which a payment is made.

General

• To be a proactive member of the SLH team; continually seeking to improve and develop your own skills and the performance of the team.
• You will seek to improve processes and keep value for money as a focus for the benefit of our customers.
• To ensure that Health and Safety policies and procedures are embedded and adhered to, to deliver effective and safe services and operations.
• To ensure you work in accordance with the Equality Act 2010 and our Equality & Diversity Policy at all times.
• To ensure that SLH data is collected, safely and appropriately managed, reported accurately and produced in a timely fashion to aid sound decision making and that
  appropriate procedures, systems and processes are in place to ensure data quality and security.