Housing associations Greatwell Homes Ltd and North Star Housing Group have received a C1 grade from the Regulator of Social Housing (RSH) on their first grading.

Meanwhile, Paragon Asra Housing Limited was upgraded to C1 from C2 in the latest round of regulatory judgements.

According to the RSH, Paragon has strengthened its services for tenants by improving repairs and planned maintenance, enhanced controls to support safe and responsive services, and made better use of information about its tenants’ needs. It also improved its oversight of complaints and antisocial behaviour.

All three social landlords had unchanged G1 governance and V2 financial viability grades.

Jo Savage, chief executive at Greatwell Homes, said: “I honestly could not be prouder to lead this organisation than I am today. These results not only reflect the dedication of our employees, Board and involved customers, but also how seriously we take our mission of partnering with customers and communities to shape places people are proud to call home.

“As part of our Live Greatwell + corporate plan, we aim to keep people at the heart of everything we do – listening and acting to build positive, respectful relationships with our customers and communities. It’s great to see that the Regulator believes we are delivering the outcomes of the consumer standards.

“I am delighted that the overall feedback from the Regulator of Social Housing was extremely positive and recognises the great work from all areas of Greatwell Homes. I want to say a special thank you everyone at Greatwell Homes and our partners who help us provide the best possible services.”

In a statement, PA Housing said: “Many of you may remember this time last year we shared the results of our inspection from the Regulator of Social Housing (RSH) which saw us being rated against their Consumer Standard for the first time.

“In September 2025 we achieved a C2 rating. Following a reassessment by the RSH during the summer of 2026, we’re pleased to confirm that our consumer rating has been upgraded to a C1. The Regulator of Social Housing (RSH) grades us between 1-4, with 1 being the highest.

“This is great news and shows our approach is working to ensure the services we provide to you, our residents, are the right ones. Although this is a positive step, we believe it’s also the minimum standard you should expect from us as your landlord, so we won’t be resting on our laurels – we’ll be continuing to push for changes and improvements that matter to you.”

Additionally, five landlords – Bristol-based Brighter Places, Cornwall Council, First Choice Homes Oldham (FCHO) Limited, Norfolk-based Freebridge Community Housing Limited and Somerset-based NSAH (Alliance) Homes – received a C2 following inspection.

FCHO has unchanged G1 governance and V1 financial viability grades, while the other three housing associations all have unchanged G1/V2 grades.

Elsewhere, two local authorities received a C3 consumer grade.

The RSH’s inspection of Nuneaton and Bedworth Borough Council in Warwickshire found serious failings in the delivery of the consumer standards.

Significant improvement is needed, particularly in relation to repairs, health and safety, and the landlord’s approach to transparency and accountability, including its failure to communicate material issues to RSH promptly, the regulator says.

The RSH also identified weaknesses in how the landlord meets tenants’ diverse needs and handles complaints.

Serious failings were also found at Thanet District Council in Kent in its delivery of the consumer standards.

The most significant issues relate to the quality and condition of homes and not demonstrating timely or appropriate action to deter and tackle antisocial behaviour.

And while the council meets expectations in areas such as repairs, health and safety, tenancy services, and transparency and accountability, the RSH identified weaknesses that require further action.

RSH Deputy Chief Executive Kate Dodsworth said: “Landlords are responsible for providing safe, decent homes and listening to residents.

“Our inspections found serious failings that are having a real impact on tenants. Where standards fall short, we will hold landlords to account and expect swift and sustained improvement.”

Full list of judgements: