• Job description

    • Work closely with Neighbourhood Services and Asset Management teams, supporting customers with energy debt, billing disputes, utility provider issues, and access to energy grants and government support schemes.
    • Conduct home visits, providing practical advice on energy use, smart meters, heating controls, and damp prevention, while identifying opportunities to improve the energy efficiency of homes.
    • Build strong partnerships with internal and external stakeholders, maintain accurate records of customer outcomes and savings, contribute to service improvements and system development, and ensure compliance with relevant policies and legislation.
    • Commit to the CIH 7 Professional Standards of Conduct in your day-to-day activities.

  • Benefits

    • City & Guilds Energy Awareness (NEA) certificate
    • Relevant Chartered Institute of Housing Qualification
    • Knowledge of energy tariffs, billing, funding streams and heat network legislation
    • Ability to assist tenants with energy debt, billing disputes, and complex utility provider issues.
    • Able to educate residents on smart meters, heating controls, and damp prevention.
    • Proficiency in analysing data and producing clear reports to support decisions