The Neighbourhood and Community Standard and Tenancy Standard cover some of the most visible parts of the landlord service: keeping neighbourhoods safe, tackling ASB and hate incidents, supporting people affected by domestic abuse, letting homes fairly and helping tenants sustain their tenancies.

C1 is about more than having the right policies. Landlords need to show that services work in practice, partnership arrangements are effective, tenants can access support, decisions are fair and transparent and boards and councillors receive clear assurance.

Since we last ran this event in May, there is more to test:

• New ASB powers in the Crime and Policing Act 2026 will come into force on 26 October, including respect orders, housing injunctions and the ability for registered social housing providers to issue closure notices
• The Social Housing Bill is progressing through Parliament, with proposals to strengthen tenancy protections for victims of domestic abuse
• RSH’s 2026 casework review gives landlords a bigger evidence base on the importance of risk, data, tenant insight, governance and self-referral.

Led by HQN’s consumer standards lead, Damian Roche, this practical half-day session brings the Neighbourhood and Community Standard and Tenancy Standard together in one focused C1 sense-check, using the latest inspection learning, common ‘bear traps’ and the questions providers should be able to answer.

Ultimately, we’ll be asking one key question: if the Regulator looked at your neighbourhood and tenancy services tomorrow, could you demonstrate C1 performance?

What we will cover

• What C1 looks like now: the latest inspection and casework learning and what the Regulator is testing in practice
• ASB and hate incidents: partnership working, accessible reporting, case management, victim support and the new Crime and Policing Act powers
• Neighbourhoods and shared spaces: safety, local cooperation, community wellbeing and evidencing outcomes
• Domestic abuse: policies, partnerships and support, plus the direction of travel in the Social Housing Bill
• Allocations and lettings: fair and transparent decisions, voids, tenancy fraud and making the best use of homes
• Tenancy sustainment, tenure and mutual exchange: support, eviction as a last resort, rightsizing and fair tenancy management
• From data to assurance: TSMs, transactional feedback, tenant voice, governance and inspection readiness.

Who should attend?

This event will be particularly useful for:

• Housing management and neighbourhood teams
• ASB, community safety and hate crime leads
• Estate services and neighbourhood management teams
• Allocations, lettings and voids teams
• Tenancy sustainment, income and tenancy management teams
• Domestic abuse, safeguarding and vulnerability leads
• Performance, data, assurance and governance teams
• Directors and senior leaders responsible for consumer regulation and inspection readiness.

If you/your team want to come to more than one of the available consumer regulation events, please get in touch with [email protected] to find out about available deals for purchases of multiple places.

• Consumer regulation: How to drive performance to a C1 – Transparency, Influence and Accountability Standard – HQN
• Consumer regulation: How to drive performance to a C1 – Safety and Quality Standard – HQN.

Welcome and context: What C1 looks like now

• A refresher on the Neighbourhood and Community Standard and Tenancy Standard and what C1 performance looks like in practice
• What has changed since May 2026 and where landlords need to focus now.

Regulation, governance and inspection readiness

• What the latest inspections and regulatory casework are telling us
• Recurring weaknesses, common ‘bear traps’ and the assurance boards and councillors need.

ASB and hate incidents: New powers and strong case management

• Partnership working, accessible reporting, triage, support and learning from cases
• Respect orders, housing injunctions, closure notices and the practical impact of the Crime and Policing Act 2026.

Neighbourhoods, shared spaces, local cooperation and domestic abuse

• Testing safety, partnership arrangements and how community activity delivers positive outcomes
• Domestic abuse policy and support, plus the changing tenancy protections being considered in the Social Housing Bill.

Break

Allocations, lettings and tenancy fraud

• Demonstrating fair and transparent decisions, effective voids and lettings processes and good use of homes
• Testing fraud controls, audits, data and the evidence behind your allocations and lettings decisions.

Tenancy sustainment, tenure and mutual exchange

• Supporting tenants to sustain their homes and showing that eviction is used only as a last resort
• Tenure, mutual exchange, right-sizing and making sure policies and processes work for different household needs.

From data to assurance: TSMs, tenant insight and the C1 sense-check

• Bringing together performance, surveys, complaints, scrutiny and operational data to understand what is really happening
• A final C1 sense-check: where are you strong and where could the Regulator find gaps?

Discussion, Q&A and wrap-up

• Put your own Neighbourhood and Community or Tenancy Standard challenges to Damian
• Priority actions to take back and test within your own organisation.

Close

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing and will be acknowledged by HQN Limited.