Programme

What’s happening out there?

• The scale and impact of mental health problems on money management, debt, and housing income
• The latest research and policy developments.

Policy into practice

• The legislative framework and how it informs arrears management
• Applying expert guidance in practice, including recommendations from the Royal College of Psychiatrists and the Money and Mental Health Policy Institute
• Exploring other “non-visible” disabilities (e.g., autism, ADHD).

Best practice and solutions

• Case studies and practical examples of positive practice from housing providers
• Opportunities to share knowledge and tips with fellow delegates
• The Equality Act 2010 and “reasonable adjustments”
• Practical tips and take-aways.

Additional information

• Presentation materials and examples of positive practice will be shared
• Participants can contact the trainer after the session with follow-up questions or for additional resources.

Please note: This session focuses on working with customers who may have mental health issues or other disabilities, and how these should be considered when collecting rent or dealing with other tenancy matters. It is not a detailed training course on rent collection techniques or legislation and does not provide guidance on rent collection except where it relates to customers’ mental health.

Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis and has delivered training in techniques such as motivational interviewing and CBT. He has been delivering training for the housing sector for over a decade and has many years’ experience of developing client/customer involvement and peer mentoring schemes.

Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.