About The Role

We are looking for a proactive and customer-focused Home Ownership Officer to join our Home Ownership team. This is an exciting opportunity to play a key front-line role in delivering an effective home ownership service across shared ownership, leasehold, commercial rented and market rent properties.

In this varied role, you will be responsible for managing homeowner housing products, supporting sales and resales, responding to leasehold queries, monitoring managing agents and ensuring customers receive timely, accurate and professional advice. You will also help manage commercial lettings, rent arrears, estate inspections, service charge queries and leaseholder consultation processes, while working closely with colleagues, contractors, solicitors and external partners.

You will need to be confident dealing with a varied workload, able to build positive relationships and committed to delivering excellent customer service. The role will involve occasional site or home visits and some out-of-hours work where required.