By Fuad Mahamed, CEO and Founder of refugee and migrant provider, ACH

‘Hard to reach’ is a phrase I encounter regularly, and one that reveals more about our systems than the people they’re meant to serve. When we describe refugees and migrants this way, we’re locating the problem in the individual rather than the service.

Newly arrived people are highly motivated to access housing, employment, education and healthcare. However, many systems assume a level of familiarity with UK institutions, language, technology and bureaucracy that they simply don’t yet have.

Read the full article from HQM here.