By Richard Blakeway, the Housing Ombudsman

Roof faults, like window disrepair, are an emerging concern in our casework.

They present two systemic issues which landlords need to grasp: managing homeownership and planning major works. If unaddressed, these could become a driver of more complaints in future years.

Before we examine those technical areas, the resident’s voice should be heard. Our most recent ‘learning from severe maladministration’ report reveals starkly the human impact of roof disrepair.

Read the full article from HQM here.