duration

Duration
1 day

duration

Location
Live virtual

duration

Availability
Good

Suitable for:       IA What does this mean?

Social housing is shaped by a fast-moving policy, legal and regulatory environment. This module helps delegates understand the wider context in which housing services operate, supporting confident decision-making, regulatory awareness and professional practice across housing management, service delivery and organisational assurance. at every organisational level.

This module has been designed to support Competence and Conduct Standard preparation by helping organisations address identified knowledge gaps through focused, role-appropriate top-up learning.

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    What will delegates learn?

    Delegates will explore the key policy, legal and regulatory issues influencing social housing today. The course will help them understand how housing law and regulation affect everyday practice, organisational responsibilities and the delivery of safe, fair and effective services.

    The module will also support delegates to consider emerging issues, regulatory expectations and the importance of compliance, assurance and professional accountability. Delegates will develop greater confidence in recognising when specialist advice is required and in translating legal and regulatory expectations into proportionate operational action.

    This course will cover:

    • The history of social housing
    • Housing law in practice
    • Regulation and consumer standards
    • Regulatory compliance and assurance
    • Emerging housing issues and sector challenges
    • Applying legal and regulatory awareness to housing decisions
    • Translating policy and regulatory change into operational practice
    • Knowing when to seek legal, compliance or specialist advice.

    Practical outcome: delegates will identify actions they can apply in their role and use as evidence of continuing professional development.

    Learning outcomes

    By the end of the module, delegates will be able to:

    • Explain how housing policy has evolved and how the wider political, economic and social context influences the direction of social housing
    • Identify the key areas of housing law relevant to housing management and understand how legal duties affect everyday practice and decision-making
    • Explain the role of social housing regulation and the expectations placed on registered providers through the regulatory framework and consumer standards
    • Recognise the relationship between legal compliance, regulatory compliance, organisational assurance and professional accountability
    • Identify current and emerging policy, legal and regulatory issues and consider their implications for housing organisations and service delivery
    • Apply policy, legal and regulatory awareness to housing management situations to support safe, fair, proportionate and defensible decisions.

    Who should attend?

    This module is suitable for Senior Housing Managers and Senior Housing Executives who need a practical understanding of the policy, legal and regulatory environment for social housing.

    It will be useful for managers involved in housing management, compliance, customer services, complaints, repairs, tenancy services, service improvement, governance or organisational assurance. It is particularly valuable for those who need to interpret change, brief teams or provide evidence-based assurance to senior leaders and boards.

  • Our trainer

    Debbie Larner has worked in the social housing sector for over 30 years within both local authorities and housing associations before moving on to join the professional body – the CIH – where she was Head of Practice. In that time, she developed expertise in in a number of areas including housing and asset management, resident engagement, governance, health and safety. She developed the CIH professional standards and also co-led research into the future of social housing, stigma and stereotyping in housing and the role of the housing professional.

     

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Virtual Training Pass: Top-up training days can be booked using your Virtual Training Pass, with each top-up day using the equivalent of two places from your pass.

    Tickets

    Ticket Type Price Spaces
    Members £495.00
    Non-members £595.00

    Registration Information

    Booking Summary

    Please select at least one space to proceed with your booking.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



13 January 2027
9:30am - 3:30pm
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We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

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Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Complete the booking details
Step 5: Confirm your booking.