Drawing on the CIH Code of Conduct, the Competence and Conduct Standard and current sector expectations, the course encourages delegates to reflect on their own practice and identify opportunities for continuous professional development.

What will delegates learn?

By the end of the module delegates will be able to:

• Understand what professionalism means in a modern housing context
• Recognise the behaviours, values and standards expected of housing professionals
• Apply professional judgement, maintain appropriate boundaries and demonstrate professional curiosity
• Make ethical, balanced and accountable decisions in challenging situations
• Work effectively with residents, colleagues and partner organisations to achieve better outcomes
• Use reflective practice to continually develop their professional knowledge, skills and behaviours.

This course will cover:

• Professionalism in today’s housing sector
• Professional standards, values and behaviours
• Professional judgement, boundaries and curiosity
• Ethical practice and decision-making
• Collaborative working with residents, colleagues and partners
• Reflective practice and continuous professional development.

Practical outcome: delegates will identify actions they can apply in their role and use as evidence of continuing professional development.

Learning outcomes

By the end of the module, delegates will be able to:

• Explain what professionalism means in a housing context and recognise the standards, values and behaviours expected of housing professionals
• Apply professional judgement to housing situations, balancing evidence, policy, risk, vulnerability and professional responsibilities
• Recognise and maintain appropriate professional boundaries and use professional curiosity to explore concerns, challenge assumptions and identify potential risks
• Apply ethical principles and structured decision-making approaches to challenging housing situations
• Work collaboratively with residents, colleagues and external partners while maintaining clear roles and accountability
• Use reflective practice to learn from experience, strengthen professional judgement and identify areas for ongoing development.

Who should attend?

This module is designed for Senior Housing Managers and Senior Housing Executives who need to strengthen, evidence or refresh their professional practice as part of continuing professional development, organisational workforce development or preparation for the Competence and Conduct Standard.

It is also suitable for experienced housing professionals progressing into more senior roles, or those identified through qualification or competence assessments as requiring additional development in professional practice and behaviours.

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.