What will delegates learn?

Delegates will explore what effective leadership looks like in modern social housing. The course will help them consider how senior leaders set direction, support people, manage change, oversee performance and create the conditions for safe, effective and resident-focused services.

The module will also support delegates to reflect on governance, assurance, accountability and the leadership behaviours needed to manage risk and deliver organisational priorities. They will consider how to create constructive challenge, use evidence to support assurance and maintain a clear line of sight between strategic decisions and resident outcomes.

This course will cover:

• Strategic leadership in housing
• Leading people, teams and culture
• Leading and managing change
• Governance, assurance and accountability
• Performance and risk management
• Leadership behaviours for effective housing services
• Creating constructive challenge and a culture of learning
• Linking strategic decisions, performance evidence and resident outcomes.

Practical outcome: delegates will identify actions they can apply in their role and use as evidence of continuing professional development.

Learning outcomes

By the end of the module, delegates will be able to:

• Explain the role of strategic leadership in housing and how leaders translate organisational purpose, priorities and regulatory expectations into effective service delivery
• Evaluate their own leadership approach and recognise how leadership behaviours influence organisational culture, professional standards and resident outcomes
• Apply effective approaches to leading people and teams, creating clarity, accountability and the conditions for effective performance
• Lead and manage change effectively, recognising the impact of change on people, services, organisational priorities and residents
• Explain the relationship between governance, accountability and assurance and the role of senior leaders in providing confidence that services are safe, effective and compliant
• Use performance, risk and other assurance information to support effective challenge, oversight and evidence-based decision-making
• Apply strategic judgement to complex housing situations, balancing resident outcomes, organisational priorities, risk, resources and regulatory responsibilities.

Who should attend?

This module is suitable for Senior Housing Executives and Strategic Leaders with responsibility for leading services, teams, strategy, performance, governance or organisational change.

It will also be useful for senior managers moving into executive-level responsibility or organisations looking to strengthen leadership capability as part of preparation for the Competence and Conduct Standard. It will also support board-facing leaders who need to provide clear assurance on culture, performance, risk and service quality.

Live virtual public training sessions

Leadership and management in housing (C&C top-up module) — 27 January 2027, 9:30am–3:30pm