What will delegates learn?

Delegates will explore the key policy, legal and regulatory issues influencing social housing today. The course will help them understand how housing law and regulation affect everyday practice, organisational responsibilities and the delivery of safe, fair and effective services.

The module will also support delegates to consider emerging issues, regulatory expectations and the importance of compliance, assurance and professional accountability. Delegates will develop greater confidence in recognising when specialist advice is required and in translating legal and regulatory expectations into proportionate operational action.

This course will cover:

• The history of social housing
• Housing law in practice
• Regulation and consumer standards
• Regulatory compliance and assurance
• Emerging housing issues and sector challenges
• Applying legal and regulatory awareness to housing decisions
• Translating policy and regulatory change into operational practice
• Knowing when to seek legal, compliance or specialist advice.

Practical outcome: delegates will identify actions they can apply in their role and use as evidence of continuing professional development.

Learning outcomes

By the end of the module, delegates will be able to:

• Explain how housing policy has evolved and how the wider political, economic and social context influences the direction of social housing
• Identify the key areas of housing law relevant to housing management and understand how legal duties affect everyday practice and decision-making
• Explain the role of social housing regulation and the expectations placed on registered providers through the regulatory framework and consumer standards
• Recognise the relationship between legal compliance, regulatory compliance, organisational assurance and professional accountability
• Identify current and emerging policy, legal and regulatory issues and consider their implications for housing organisations and service delivery
• Apply policy, legal and regulatory awareness to housing management situations to support safe, fair, proportionate and defensible decisions.

Who should attend?

This module is suitable for Senior Housing Managers and Senior Housing Executives who need a practical understanding of the policy, legal and regulatory environment for social housing.

It will be useful for managers involved in housing management, compliance, customer services, complaints, repairs, tenancy services, service improvement, governance or organisational assurance. It is particularly valuable for those who need to interpret change, brief teams or provide evidence-based assurance to senior leaders and boards.

Live virtual public training sessions

Housing policy, law and regulation (C&C top-up module) — 13 January 2027, 9:30am–3:30pm