Four social housing landlords have received C1 consumer grades in the Regulator of Social Housing’s (RSH) latest round of regulatory judgements.

Croydon Churches Housing Association (CCHA), Livv Housing Group (Livv), Prima Housing Group (Prima) and Two Rivers Housing (Two Rivers) all received a C1 for their first consumer grade following inspections.

Gloucestershire-based Two Rivers, London-based CCHA and Merseyside-based Prima retained G1 governance and V1 viability grades, while Livv, also based in Merseyside, had a G2 downgrade and V2 regrade.

Livv self-referred to the RSH regarding errors in reporting against one of its covenants and needs to improve its governance arrangements, in particular aspects of its internal control and assurance framework.

Four more landlords have received a C2 consumer grade, including an upgrade for Nottingham City Council (Nottingham CC).

The local authority was given a C3 grade in January 2025, but following responsive engagement has now demonstrated it has improved its understanding of the condition of tenants’ homes and strengthened its oversight and delivery of repairs and maintenance services, the regulator says.

Nottingham CC also improved the delivery and monitoring of outcomes arising from tenant engagement, insight, and scrutiny activity. However, according to the RSH, weaknesses remain in its delivery of the outcomes of the consumer standards, with further improvement still needed in some areas.

Advance Housing and Support Limited (Advance), The Cambridge Housing Society Limited (Cambridge Housing) and Wandle Housing Association Limited (Wandle) all received a C2 consumer grade on their first grading.

Advance had a V2 regrade and retained its G1 governance grade, Cambridge Housing stayed at G1/V1 and Wandle G1/V2.

East End Homes (EEH) has been upgraded to G2 following the delivery of its voluntary undertaking to the RSH. EEH has worked with the RSH while delivering its improvement work and has now demonstrated that it meets governance requirements but needs to improve some aspects of its arrangements to support continued compliance, specifically in relation to stress testing and mitigation planning. Its V2 viability grade was unchanged.

RSH Deputy Chief Executive Kate Dodsworth said: “RSH’s role is to hold landlords to account and drive continuous improvement, to ensure tenants live in good quality homes and receive effective services.

“It’s encouraging when we see landlords getting things right from the outset or demonstrating to us that they are clearly heading in the right direction.

“It shows they are understanding what’s expected of them – listening to tenants, treating them with fairness and respect, and using feedback to improve services, all underpinned by strong governance and financial resilience.”

The RSH has also removed a regulatory judgement for Ravenscroft Re-Build Co-operative Limited (Ravenscroft) as, following the RSH’s intensive engagement, the landlord has taken corrective action to address the issues and is able to demonstrate it is delivering the outcomes of the Governance and Financial Viability Standard. As a small landlord with fewer than 1,000 homes, Ravenscroft does not have any grades.

Kevin Bennett, Chief Executive of Two Rivers Housing, said: “These ratings show that we are doing the right things and moving in the right direction. They give us a strong platform to build on what has been achieved under Hayley’s leadership.”

“We’ll keep working hard to improve our services, invest in homes and work with tenants to make things better. We will never forget our purpose: to make sure everyone has a warm, safe, affordable home.”

Cllr Jay Hayes, Executive Member for Housing and Planning at Nottingham City Council, said: “We’re really pleased that the Regulator has recognised the progress we’ve made and continue to make in improving Housing Services. This upgrade is an important step forward and reflects both the hard work of our staff and the valuable input of residents.

“We know there is still more to do, and we are absolutely committed to continuing this momentum. Our focus is on delivering consistently high-quality, responsive services that our residents can rely on, and making sure tenants are at the heart of everything we do.”

Landlord	Consumer grade	Governance Grade	Viability Grade	Engagement Process
Advance Housing and Support Limited	C2 (first grading)	G1 (assessed and unchanged)	V2 (regrade)	Inspection
(The) Cambridge Housing Society Limited	C2 (first grading)	G1 (assessed and unchanged)	V1 (assessed and unchanged)	Inspection
Croydon Churches Housing Association Limited	C1 (first grading)	G1 (assessed and unchanged)	V1 (assessed and unchanged)	Inspection
East End Homes Limited	–	G2 (upgrade)	V2 (assessed and unchanged)	Responsive engagement
Livv Housing Group	C1 (first grading)	G2 (downgrade)	V2 (regrade)	Inspection
Nottingham City Council	C2 (upgrade)	–	–	Responsive engagement
Prima Housing Group Limited	C1 (first grading)	G1 (assessed and unchanged)	V1 (assessed and unchanged)	Inspection
Two Rivers Housing	C1 (first grading)	G1 (assessed and unchanged)	V1 (assessed and unchanged)	Inspection
Wandle Housing Association Limited	C2 (first grading)	G1 (assessed and unchanged)	V2 (assessed and unchanged)	Inspection
Warrington Housing Association Limited	C2 (first grading)	G1 (assessed and unchanged)	V1 (assessed and unchanged)	Inspection