Are you passionate about your community and ready to take the next step in your housing career? This is your chance to progress within WCHG and play a vital frontline role as a Neighbourhood Officer – helping us deliver excellent tenancy, allocations, and estate management services.

About the Role

As a Neighbourhood Officer, you’ll play a key role in providing a high-quality, customer-focused housing management service across your locality. You’ll actively engage with residents, spending time out on your patch to understand local issues, build relationships, and make a real difference in the community.

Working as part of a supportive team, you’ll take ownership of tenancy and estate management within your area, helping to maintain safe, well-managed neighbourhoods where people are proud to live.

What You’ll Be Doing

• Delivering high-quality tenancy and estate management services
• Managing a defined patch, engaging with tenants, and resolving local issues
• Handling tenancy changes, allocations, and low-level anti-social behaviour
• Supporting residents to sustain their tenancies and access wider services
• Working collaboratively with colleagues and partners to ensure joined-up service delivery
• Ensuring estates are well-maintained, safe, and compliant with relevant standards
• Promoting WCHG’s values through excellent customer service and community engagement