What will delegates learn?

• Understand the key requirements of the Tenancy Standard and how they apply to social housing providers
• Assess whether current allocations, lettings and tenancy management arrangements are fair, transparent and effective
• Review how tenancy sustainment activity can help reduce risk, prevent avoidable evictions and improve tenant outcomes
• Identify the evidence, data and assurance needed to demonstrate compliance to the regulator
• Strengthen understanding of tenure, mutual exchange, right sizing and best use of homes
• Apply tenant feedback, TSMs, complaints and service data to support improvement and scrutiny
• Prepare more confidently for inspection, governance reporting and regulatory engagement.

This course will cover:

• The latest position on consumer regulation, inspection and what the Regulator of Social Housing has said so far
• The Tenancy Standard and its implications for allocations, lettings, tenure and tenancy sustainment
• How to assess whether allocations schemes are fit for purpose, fair, transparent and aligned with housing need
• Lettings and voids processes, including efficiency, customer experience and making best use of homes
• Tenancy sustainment, early intervention, support and preventing unnecessary evictions
• Tenure decisions, tenancy types and ensuring the right approach is applied consistently
• Mutual exchange, right sizing and approaches that support mobility, choice and effective use of stock
• The evidence providers should have ready to support regulatory scrutiny
• Assurance, governance and oversight, including what boards and senior teams need to know
• Using TSMs, transactional surveys, focus groups, complaints and tenant insight to understand performance
• Listening to tenants and showing how their views influence decisions and service improvement
• Performance reporting, data quality and demonstrating outcomes for tenants
• Practical questions providers should ask when seeking to strengthen performance and move towards a stronger regulatory position.

Who should attend?

This course is designed for housing professionals involved in tenancy services, allocations, lettings, housing management, performance and consumer regulation, including:

• Directors and heads of housing, tenancy services and neighbourhoods
• Housing managers, tenancy managers and neighbourhood managers
• Housing officers and tenancy management teams
• Housing options, allocations and lettings managers and teams
• Tenancy sustainment, support and income management teams
• Mutual exchange officers and teams involved in right sizing
• Performance, data and business intelligence teams
• Housing policy, strategy and service improvement teams
• Governance, assurance and compliance managers
• Corporate support teams involved in regulatory preparation
• Chief executives, senior leaders, board members and committee members seeking a clearer understanding of Tenancy Standard expectations.