About The Role

Our Supported Housing Officers provide excellent front-line tenancy liaison services to our supported housing residents dealing with a range of tenancy matters including assessment that accommodation meets the needs of the person, supporting customers to manage their rent accounts, sustain their tenancies individually or through multi-agency working, provide advice on a range of tenancy management issues including housing benefit.  Establish and maintain good working relationships with all support providers, local authorities, and other external agencies, reporting safeguarding concerns.

You will conduct site visits/inspections to ensure compliance in accordance with Housing Solutions Health and Safety and Fire Safety Policies and Procedures, getting to know our customers and building strong relationships across our supported housing schemes.  Providing the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies, both local and national.