duration

Location
Virtual

This session will help you put together your presentation.  It will explore what a ‘good’ presentation looks like; how to make it clear, focused and precise, how to get key messages across, and how to balance assurance with openness about areas for improvement.

  • Our speaker

    Damian Roche, Director, HQN
    Damian is one of HQN’s experts on the consumer standards. He has played a key role in our consultancy projects since the new regulatory framework began its journey into law and supported a wide range of organisations (local authorities, housing associations and ALMOs) with their self assessments and improvement plans. His particular areas of expertise are in customer engagement and wider stakeholder engagement as well as governance, complaints management.

    Damian is a regular speaker at HQN events and recently devised and delivered a series of workshops to assist providers with their preparations for the new regulatory framework. He has developed toolkits for use in self-assessments, the latest covering the empty homes and lettings process and our condensed toolkit for the regulation of social housing.

    As well as the learning and insight that Damian has gained through consultancy and project work Damian also has hands-on practical experience of delivering services. He has worked in the housing sector for more than 20 years, much of which has been at a senior/executive level, including eight years as Director of Customer Experience for Accent Housing.
  • Programme

    9:30am Welcome and introduction

    9:35am It is your opportunity to…

    • Set the context for your organisation
    • Explain your position, demonstrate you are self-aware
    • Identify the issues for the Regulator the journey you are on.

    9:55am How to get your presentation spot on

    • Lots of contributors – one editor
    • Decide on the key messages
    • Keep it focused, concise and precise.

    10:20am Finalising and delivering the presentation

    • Read, check, edit – repeat
    • Presentation and format – not just content
    • A practice run for the speakers
    • Keep to the time limit.

    10:45am Questions and discussion

    11:00am Close

  • Testimonials

    • Excellent session, really useful, practical advice and testimony.

      Safer Neighbourhoods Team Leader, Weaver Vale Housing Trust

    • Really informative session with great speakers!

      Community Safety Officer, Platform Housing Group

    • This session was informative, thought provoking and entertaining. All presenters were experienced and knowledgeable.

      Housing Manager, Saxon Weald HA
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



This event comes with a professional development certificate

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Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member discounts will automatically be applied on the next page
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Step 6: Complete the booking details
Step 7: Confirm your booking
Step 8: You will receive a confirmation email with an order number, if you don’t receive this within 24 hours please get in touch with us – [email protected]