duration

Location
Virtual

Ensure you are inspection ready with HQN’s summer school. This opening session focuses on the practical steps involved in preparing for inspection. It will take delegates through who does what, the planning and communication required to make the process go as smoothly as possible.

  • Our speaker

    Suzanne Hemingway, Associate, HQN
    Suzanne has over 30 years’ experience of the social housing sector. She started as a volunteer in a women’s refuge and a homelessness shelter and went on to manage a variety of services for disadvantaged groups. She has held senior roles in both strategic and operational teams.

    As a consultant, Suzanne provided advice and training to a wide range of national, regional and local organisations from 2008 – 2016, when she returned to a full-time director role, integrating the wider housing brief – strategy, repairs, management and homelessness – with wider community engagement, development, arts and leisure briefs.

    In returning to consultancy, Suzanne brings experience of supporting boards and elected members to deal with adverse events, and to prepare for new housing regulation, as well as of providing advice and training at a senior level.  Suzanne has been a Fellow of CIH for many years.
  • Programme

    9:30am Welcome and introduction

    9:35am Understanding the inspection process

    • What happens when the Regulator makes contact
    • Key stages, expectations and timescales
    • Preparing for the inspection journey.

    9:55am Organising your approach

    • Your plan of action for the call
    • Roles, responsibilities and leadership
    • Communication and co-ordination
    • Preparing everyone for their involvement.

    10:20am Planning for inspection

    • Practical arrangements for the on-site element
    • The interviews – who do the inspectors need to see
    • Managing common challenges and pressures
    • Your ‘to do’ list.

    10:45am Questions and discussion

    11:00am Close

  • Testimonials

    • Excellent speakers, with really practical examples and advice given.

      Strategic Housing, Basingstoke and Deane Borough Council

    • This session was really enlightening for anyone preparing for a Consumer Standards inspection for the first time.

      Project Manager, CHP
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates



For more information, or to book for the full Consumer standards summer school, please click this link to return to the main page.

This event comes with a professional development certificate

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Step 8: You will receive a confirmation email with an order number, if you don’t receive this within 24 hours please get in touch with us – [email protected]