duration

Location
Virtual

This is the first of our monthly meet up for members of the Complaints Hub, where we’re giving you the space to discuss, share and network together. The session will be facilitated by HQN Head of Networks, Lewis Kinch but led by yourselves, so please come with topics and questions you’d like to ask of each other.

  • Our speakers

    Lewis Kinch, HQN Head of Networks

    Lewis is an experienced engagement professional with over a decade working with residents and service users to co-design new approaches. He has worked in housing for six years following a career in frontline youth work and community development. Lewis is a trustee for local mental health charity Mid-Kent Mind.

    As Co-creation & Innovation Manager he played a central role in delivering Optivo’s co-creation framework that sets out how they will work as equals with residents, staff, and stakeholders to deliver user-centred services. He now leads a dedicated team that delivers co-creation across the organisation.
  • Cancellations and substitutions

    Cancellations must be made in writing and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  • Price and booking

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    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



Making a booking:

You don’t need to be logged in to make a booking.

Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking
Step 8: You will receive a confirmation email with an order number, if you don’t receive this within 24 hours please get in touch with us – [email protected]