By Richard Blakeway, the Housing Ombudsman

In recent months I’ve been asked whether mould was a ‘grey rhino’ event. In risk management speak, this is the opposite of the ‘black swan’: a visible problem overlooked.

The answer is yes. And faulty roofs, windows, overheating or loss of heating could replace damp and mould as a primary driver of severe maladministration within the next 12 months.

Read the full article from HQM here.