duration

Location
Virtual

Hear the latest from the RSH, HQN specialist Debbie Larner, and sector practitioners on the expectations, emerging challenges and how to ensure you are compliant.

  • Read more

    The Competence and Conduct requirements represent one of the most significant shifts in social housing regulation. They place clear expectations on social housing providers to demonstrate that staff and governing bodies have the right skills, behaviours and oversight to deliver safe, high‑quality services.

    With October fast approaching, organisations need to understand not only what they are required to do, but how to embed it meaningfully across teams, roles and cultures.

    This timely event brings together the Regulator of Social Housing (RSH), HQN Associate and sector expert Debbie Larner, and customer-facing practitioners to unpack what the Competence and Conduct requirements really mean in practice.

    Delegates will leave with practical takeaways to support implementation, including:

    • Approaches to mapping competencies
    • Strengthening governance oversight
    • Designing effective training and assurance frameworks
    • Engaging staff in culture change.

    Whether you’re leading organisational readiness or shaping operational delivery, this session will equip you with the insight and tools needed to prepare confidently for October and beyond.

    What will be covered?

    • The purpose and scope of the Competence and Conduct requirements and what’s changing from October
    • How the RSH expects providers to evidence competence, capability and conduct across all roles
    • Practical approaches to mapping competencies and identifying gaps
    • Strengthening governance oversight, assurance and reporting
    • Practitioner perspectives on implementation challenges and good practice.
  • Our speakers

    Debbie Larner, Associate, HQN
    Debbie Larner is an experienced, qualified and dedicated housing professional with over 30 years of experience working in the housing sector – both in frontline roles and for housing’s professional body, the Chartered Institute of Housing (CIH). She has expertise in many areas including housing management, resident involvement, compliance and regulation and professionalism. She also teaches the CIH level four and level five housing qualification. She is an experienced public speaker, chair, trainer and tutor and has authored a number of housing publications, blogs and HQN toolkits.

    Jonny Longden, Strategy Manager, Regulator of Social Housing
    Jonny is a Strategy Manager at the Regulator of Social Housing, working on a range of policy areas, including competence and conduct. Before working at the regulator, he has had worked in operational and policy roles at both housing associations and local authorities.

    Kat Tindall, Strategic Organisational Development Lead, Lincolnshire Housing Partnership
  • Programme

    10:00am Welcome and introductions

    Debbie Larner, HQN Associate

    10:10am Regulatory overview

    Jonny Longden, Strategy Manager, Regulator of Social Housing
    • Overview of the Competence and Conduct consultation
    • Guidance on the final requirements for Competence and Conduct following the consultation
    • How it’s going to be regulated, especially alongside the Transparency, Influence and Accountability Standard.

    10:40am Practical implications of the Competence and Conduct requirements

    Debbie Larner, HQN Associate

    11:10am Break

    11:20am Practitioner perspective on implementing and preparing for the requirements

    Kat Tindall, Strategic Organisational Development Lead, Lincolnshire Housing Partnership

    11:50am  Breakout rooms – how is your organisation preparing for the Competence and Conduct requirements?

    12:10pm Feedback and Q&A

    12:30pm Close

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



This event comes with a professional development certificate

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