Mosscare St Vincent’s (MSV) Housing Group has announced a partnership with data analytics specialists Connexica.

Connexica has used its more than 20 years of experience from sectors such as finance and health to help reshape the landlord’s approach to managing data sets from across the organisation.

MSV manages nearly 9,000 homes in communities in areas such as Moss Side in Manchester, Stockport in Greater Manchester, and across Lancashire and West Yorkshire.

Matt Jones, Executive Director of Customers at MSV, said: “Data has been a priority for the organisation for almost a decade. Like lots of landlords, we’ve been trying to find ways of bringing all this incredibly valuable information that sits within our business to life. That’s why we went to Connexica as someone who had experience of this world in other sectors, and an organisation that wasn’t bound by traditional systems and ways of thinking.”

Over the last 12 months, Connexica has brought together data sources from across MSV into a single, consistent and reliable real-time view. Housing, repairs, income, compliance and customer information can now be searched and analysed in one place through intuitive dashboards designed for everyday users.

Steve Aggett, Director of Finance and Business Excellence at MSV, added: “This new approach to data has been a game changer for us as an organisation. As a leadership group, we know we can trust that we are making decisions based on reliable information and a true picture of what’s happening in homes and communities.

“We can make sense of what’s happening, and quickly. We know we are acting in the spirit of new regulation, but this goes far beyond compliance. It’s about people and our duty to get things right for the tenants who put their faith in us to do so.”

The new approach is already having a real-world impact for customers. Connexica’s system highlighted a set of homes with unusually low numbers of reported repairs, with the new system instantly cross-referencing property details with risk indicators.

MSV’s neighbourhood teams were able to prioritise visits and identify customers facing a variety of hidden challenges, including those who had recently been discharged from hospital and individuals experiencing mental health challenges.

Gary Luke, Managing Director at Connexica, said: “Our goal is to help teams turn complex data into clear and usable insight. MSV has fully embraced this approach. It’s fantastic to see how quickly they’ve adapted to the new system, and how it’s already helping to strengthen relationships with customers.

“Combining Connexica’s cross-sector expertise with MSV’s deep knowledge of communities has created a model for using data to drive meaningful change.

“With real-time insight, built-in assurance and the confidence that comes from reliable evidence, MSV is better equipped to deliver safe homes, responsive services and stronger communities.”