Emma works at Notting Hill Genesis ensuring that the organisation is robust in terms of regulatory and legislative requirements for the Rent & Consumer Standards and delivering clear policies and procedures and working with internal colleagues to ensure they are clear, meet the legislative requirements and have a positive impact on NHG’s customers. Of equal importance, she oversees professional competency and onboarding for new operational colleagues to ensure they are well equipped to do their roles confidently.

In previous roles, Emma has led on the development of automated bespoke systems for Rents and Service Charges, designed to provide a platform to complete work compliantly, increase data integrity and provide insights for future decision making as well as implementing data structures ad reporting. Emma has nearly 20 years’ experience in the sector, has led on implementing an annual rent compliance conference and sector publications of the Complying with the Rent Standard.