About The Role

This is a great opportunity to manage the day to day running of the Association’s high-quality Sheltered Housing schemes, overseeing the maintenance, security, health and fire safety of the buildings.  To provide a range of housing support services that enables residents to remain living independently in their homes.

You will deliver a range of tenancy management and support services to residents in sheltered schemes that enables them to maintain their tenancy and access relevant services to promote well-being and decrease loneliness and isolation.  You will actively engage residents in service delivery and empower them to shape future service improvements that deliver high levels of customer satisfaction. You will be responsible for maximizing rent and service charge income by ensuring early intervention and enforcement of arrears; working with residents, the financial inclusion team and other agencies.