duration

Duration
Half-day

duration

Location
Live virtual

duration

Availability
Sold out

Suitable for:       All What does this mean?

October 2026 is closer than it looks. This fast-paced half-day course equips UK social housing teams to meet the Competence and Conduct Standard with clarity, confidence and calm. Walk away with tools, templates and an evidence map you can use immediately so compliance feels achievable, proportionate and truly tenant-centred, everyday practice.

  • Read more

    This session turns regulatory requirements into doable steps. Senior leaders gain assurance and a clear route to compliance; managers leave with practical tools to embed standards in services and teams. HR, learning and development, and organisational development can align qualifications, CPD and workforce planning. Policy, compliance and governance leads get an evidence framework for board oversight. You’ll map who is in scope for mandatory qualifications, plan routes and timescales and connect legal duties to the Standard to spot overlaps and risks. Most importantly, you’ll leave with a tailored action plan, an evidence map and a board-ready assurance outline that senior teams can trust.

    What it will cover

    • The scope and intent of the Competence and Conduct Standard and its alignment with consumer standards and regulatory expectations
    • Who is in scope for mandatory qualifications; routes, timescales and recognition of prior learning
    • Connecting legal/regulatory duties to the Standard to identify overlaps, gaps and risks
    • Organisational requirements: code of conduct, performance management, workforce planning and organisational development.
    • Building a proportionate evidence and assurance framework for executives and board
    • Drafting a practical implementation plan to October 2026 with roles, milestones and resources
    • Take-away pack: templates, evidence map and a board-ready assurance outline.

    Who should attend

    • Senior leaders and managers seeking assurance and a clear route to compliance
    • HR, learning and development, and organisational development professionals aligning qualifications, CPD and workforce planning
    • Policy, compliance and governance leads responsible for evidence, risk and board oversight
    • Anyone tasked with preparing their organisation to meet regulatory standards by October 2026.
  • Our trainer

    Debbie Larner has worked in the social housing sector for over 30 years within both local authorities and housing associations before moving on to join the professional body – the CIH – where she was Head of Practice. In that time, she developed expertise in in a number of areas including housing and asset management, resident engagement, governance, health and safety. She developed the CIH professional standards and also co-led research into the future of social housing, stigma and stereotyping in housing and the role of the housing professional.

  • Testimonials

    • Debbie was very engaging and knowledgeable. It is very clear that she is very passionate about the topic and this came through in her training. The course content was good and was useful for assurance of our plans and progress with the Competence and Conduct Standard.

      Hundred Houses Society
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    This event is fully booked. Please select an alternative date on the right hand side or contact us [email protected] for further information on the next available dates

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.