duration

Location
Virtual

Fly-tipping continues to rise across the country. Housing providers are under increasing pressure to find effective, long-term solutions. This event takes a practical look – exploring the role of estate management teams, highlighting examples of what works (and what to avoid).

  • Read more

    Fly-tipping is a growing problem across the UK. In 2023–24, local authorities dealt with more than 1.15 million incidents. Housing estates are often targeted, leading to increased costs for housing providers, higher volumes of complaints and reduced satisfaction among residents.

    But addressing the issue requires more than enforcement alone – it calls for good design, strong day to day management, clear expectations and communications, as well as effective partnership working.

    This session will share experiences and campaign examples from a variety of providers and specialist groups. You’ll go away with practical ideas to put into action on your most challenging hotspots.

    We’ll also look at the upcoming ‘simpler recycling’ requirements and how this may affect flats and estates.

    What we’ll cover:

    • Understanding the problem: how to identify where fly-tipping occurs most frequently, why it happens, whether it is driven by residents or people from outside the area and what your data should be telling you
    • Prevention: designing and managing bin areas effectively, ensuring adequate capacity, using clear signage, controlling access, improving bulky waste services and addressing missed collections and excess waste
    • Communication that works: using targeted messaging, removing barriers to correct disposal, offering incentives where appropriate and clearly explaining what happens after an issue is reported
    • Fair and practical enforcement: gathering evidence, establishing clear reporting routes, working in partnership with local authorities and dealing consistently and transparently with residents
    • Planning for the future: understanding how upcoming ‘simpler recycling’ requirements may affect flats and estates and how to reduce the risk of contamination and overflowing bins.

     Who should attend?

    • Estate/neighbourhood services leads and managers
    • Housing management teams (tenancy, ASB, neighbourhoods)
    • Environmental services/waste colleagues (in-house or LA partners)
    • Contract managers (grounds, cleaning, waste)
    • Customer services teams
    • Community safety/enforcement partners.
  • Our speakers

    Bobbie Hough, Associate, HQN
    Bobbie is the lead HQN Associate for the Estates Services Hub and the Housing Management Network as well as an expert in strategic planning and crisis communications.

    Bobbie is also Managing Director of Hough Bellis Communications, where he has worked with some of the UK’s most recognised brands overseeing successful mergers, high-profile media campaigns and managing crisis scenarios. He works with companies to help align communications and business strategies.

    Anna Scott, Director of Services, Keep Britain Tidy
    Anna is a Chartered Waste Manager with 20 years of experience in the waste and recycling field, including 14 years in the third sector at Waste Watch and then Keep Britain Tidy.

    She is an expert in domestic waste behaviour and behaviour change gained through doctoral research and has delivered over 300 practical projects for public and private sector clients – involving research, insight, and behaviour change – with the aims of reducing fly-tipping, reducing litter, increasing domestic recycling, and preventing waste.

    As Director of Services, Anna is responsible for overseeing the development and delivery of high-quality research, innovation, and evidence-based services – to local authorities, government, housing providers, and businesses – which contribute significantly to Keep Britain Tidy’s charitable aims to eliminate litter and waste, improve local places, and help people live more sustainably.

    Nigel Deacon, Business Development Director, metroSTOR
    Following 25 years’ experience in landscape and civils, Nigel has been developing external storage solutions for the social housing sector for the last decade, enabling landlords to maintain safe, clean and sustainable neighbourhoods by providing the infrastructure that residents need to for personal transport and disposal of waste.

    He has long been an advocate of a robust risk-reduction approach to the fire risk posed by e-mobility devices and will share some innovative approaches that landlords can use to achieve this.

    Most landlords will be aware that all residential buildings must have recycling and food scraps collection by April 2026 and Nigel will share some insights on how they can manage these changes more effectively using established behaviour change principles.

    Neil Baldwin, Account Director Social Housing, Reconomy Connect
    With over 20 years’ experience in Waste and Resource Management, Neil started, and continues to lead the Reconomy Connect Social Housing Division.  His team has long terms contracts and relationships with multiple Social Housing Landlords and Local Authorities all over the UK.  He has a great understanding of the day-to-day challenges and struggles that fly tipping provides his clients and is looking forward to sharing some best practise insights into what can be done to alleviate the problem.

  • Programme

    9:30am Welcome and introductions

    Bobbie Hough, HQN Associate

    9:40am Partnerships preventing fly tipping

    Anna Scott, Director of Services, Keep Britain Tidy
    • An overview of Keep Britain Tidy’s research into why people are fly-tipping
    • The campaign ‘Fight Fly-tipping Fortnight’ – launched in November 2025 encouraging householders to check who they are paying to remove their rubbish
    • An overview of the stats from this campaign
    • Keep Britain Tidy’s new fly-tipping action plan.

    10:10am Waste management

    Nigel Deacon, Business Development Director, metroSTOR
    • Some of the causes of fly tipping
    • Offer practical solutions to the problems of waste management on estates and on streets
    • He will share case studies that have successfully tackled these challenges in housing.

    10:40am Break

    10:55am Practical strategies for preventing fly-tipping

    Neil Baldwin, Account Director Social Housing, Reconomy Connect
    • Insights from across multiple housing providers on tackling fly-tipping in practice
    • Understanding the causes of fly-tipping and how behaviour change can support more effective solutions
    • Real-world examples of prevention strategies, resident engagement and operational responses that can make a difference

    11:30am Discussion, Q&A and wrap-up

    Bobbie Hough, HQN Associate

    12:00pm Close

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



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