This course will cover:

• Core terms in a lease
• Variable service charges statutory control
• The Commonhold and Leasehold Reform Act
• Service charge enforcement options
• Section 20 consultation
• The role of the First Tier Tribunal (Property Chamber).

What you will learn:

• Governing legislation and regulation
• Dealing with service charge challenges
• Service charge recovery methods
• Effectively managing leasehold services
• Importance of lease terms
• The impact of recent case law.

Who should attend?

All staff who are involved in dealing with leasehold schemes, policy and procedure and recovering service charges, including:

• Housing officers
• Housing managers
• Leasehold managers
• Heads of housing
• Property services.

Jackie Dickins has been an HQN Associate since 2001 and is a lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.