• Job description

    Are you passionate about making a difference in people’s lives by supporting financial wellbeing and tenancy sustainment? Are you confident managing complex conversations and working with residents to find realistic solutions? If so, we’d love you to join us as an Income Recovery Officer on a fixed term contract, ending 31st December 2026.

    This is an exciting opportunity to become part of a dedicated team, working to maximise rental income, prevent arrears, and support residents to maintain successful tenancies.

    Please note, a full UK driving license and access to your own vehicle are essential for this role.

     

    About the Role

    As an Income Recovery Officer, you’ll manage a caseload of rent accounts and take proactive, person-centred action to recover arrears. You’ll work closely with residents, support services, and colleagues across WCHG to deliver a responsive and effective income management service.

    You’ll also handle legal action where necessary, balancing firm enforcement with a strong commitment to tenancy sustainment and customer care.

  • Benefits

    Why join us?

    As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

    • 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
    • Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
    • Enhanced Pension scheme contributions
    • Our Health Care Plan gives you money back for dental, optical, therapy costs and more
    • Subsidised Healthy Living benefits i.e. gym membership or yoga classes
    • Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
    • Car Lease Scheme, Cycle to Work scheme*
    • Volunteering days in the local community
    • We offer a Salary Sacrifice Pension option*

    *Subject to eligibility criteria

     

    About Us

    Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

     

    We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices.  A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

     

    Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

  • How to apply

    Please visit our role pager here:

    Income Recovery Officer

    Application Deadline – Sunday 7th December

    Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don’t wait!