The Regulator or Social Housing (RSH) has released a new inspection report for North West Leicestershire District Council (NWLDC).

Here is a breakdown of the findings from HQN CEO Alistair McIntosh.

Score	C2
Overall satisfaction	55% (not mentioned by RSH)
Safety and Quality Standard	81% of homes surveyed over past five years 100% to be surveyed by end of 2026 NWLDC reports that 87% of homes meet DHS RSH assured overall on health and safety compliance but some overdue checks and actions across fire and electrical safety and the Council lacks assurance on accuracy of some compliance data Repairs backlog reducing – review underway
Neighbourhood and Community Standard	“Effective approach” to dealing with ASB and hate crime
Tenancy Standard	“Appropriate procedures and systems…in place”
Transparency Influence and Accountability Standard	“Respectful and positive culture towards tenants” “Positive impact” of engaging with tenants (no examples cited) Needs to get better at gathering and using data about diverse needs of tenants Out-of-date policies and handbooks Widening approach to engagement – but not yet embedded Weaknesses on complaints – too slow Learning from complaints not leading to better outcomes
RSH engagement to focus on	Improvements to repairs service and data integrity Tackling poor performance on complaints and ensuring learning from complaints leads to better outcomes for tenants

Responding to the report, councillor Andrew Woodman, Portfolio Holder for Housing at NWLDC, said: “I’d like to thank the Regulator of Social Housing for its fair and accurate assessment of our Housing service.

“I’d also like to thank every officer and tenant who took the time to prepare evidence and meet with the RSH panel to discuss the standards we were being assessed against.

“I am very pleased to have received a C2 grade. This judgement reflects the enormous amount of work we’re doing, alongside our tenants, to improve every aspect of our Housing service – from repairs and compliance to tenant involvement and complaint handling.

“Clearly there’s still more work to be done, and we now are drawing up an action plan to address each of the recommendations in the regulator’s judgement as part of our ongoing Housing Improvement Programme.”