duration

Location
Virtual

With resources under pressure and expectations rising, many social landlords are turning to automation to reduce manual work, improve efficiency and give staff more time to focus on residents.

  • Read more

    Our virtual workshop Exploring automation in the social housing sector is designed to help you understand what is possible, where to start and how to make automation work effectively across your organisation.

    What you will gain:

    • A clear understanding of where automation can add real value in housing operations
    • Practical insights into how social landlords are already using automation
    • Guidance on identifying suitable processes and assessing readiness
    • Examples of achievable, low-risk starting points
    • Lessons learned from successful implementations and what to avoid.

    What we will cover:

    Our specialists will share examples of automation supporting social landlords, including:

    • Universal credit verification – automating claim checks through the DWP Landlord Portal
    • Direct debit uplifts – managing annual rent adjustments and notifications
    • Housing benefit overpayments – validating invoices automatically and flagging discrepancies for review
    • Email reroute – categorising and forwarding incoming emails to the right team
    • Purchase ledger inbox automation – streamlining supplier invoice processing.

    These are just a few examples and we will also touch on other opportunities across income, finance, customer service and HR.

    Who should attend

    • Heads of income
    • Income managers
    • Finance and customer services leads
    • IT and digital transformation teams
    • Anyone exploring how automation could support operational efficiency.
  • Our speakers
    Paul Agnew, Director, Enterprise RPA
    Paul Agnew has been working in the IT sector for 32 years and has been involved in supplying analytics, reporting and digital automation solutions to social landlords since 1999.  As a founding member of Enterprise RPA Paul identified the enormous benefits that could be realised within the sector through the adoption of technology that would positively affect the experiences of both residents and staff working in the industry. He is committed to the successful adoption of digital automation solutions to the companies housing customers.
    Steve Bolton, Operations Director, Enterprise RPA
    Steve Bolton has been working with housing associations for over five years developing automated solutions using robotic processing automation, AI and digital assistant platforms. An accountant by profession, Steve has spent over 25 years in performance management improvement, change management and product/solution design and launch. The advent of automation capability is a natural extension to Steve’s skill set in developing leading edge, innovative solutions focussed on efficiency and effectiveness.

     

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



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