• Job description

    About the Role

    As a Financial Inclusion Officer, you’ll play a key role in helping tenants access the financial support they need. You’ll provide clear, practical advice on welfare benefits, budgeting, and money management — ensuring customers understand their options and can make informed decisions.

    You’ll work closely with colleagues across Housing, Income, and Tenancy Support, as well as partner agencies, to offer joined-up support that reduces financial exclusion and promotes tenancy sustainability.

    It’s a rewarding and varied role that combines technical knowledge, problem solving, and genuine people skills to make a lasting difference in people’s lives.

     

    A full UK driving license and access to your own vehicle is essential due to the nature of the role.

     

    Key Responsibilities

    • Provide tailored welfare rights, budgeting, and financial capability advice to tenants.
    • Conduct financial health checks for new and existing tenants to assess affordability and support needs.
    • Help tenants access appropriate benefits, including Universal Credit and Housing Benefit, and challenge decisions where required.
    • Support applications for grants, trust funds, and other financial assistance.
    • Promote financial inclusion and deliver targeted campaigns or workshops.
    • Maintain accurate case records and manage your caseload effectively.
    • Liaise with internal teams and external partners to coordinate support and referrals.
    • Help prevent rent arrears and tenancy breakdown through proactive advice and early intervention.

  • Benefits

    Why join us?

    As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

    • 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
    • Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
    • Enhanced Pension scheme contributions
    • Our Health Care Plan gives you money back for dental, optical, therapy costs and more
    • Subsidised Healthy Living benefits i.e. gym membership or yoga classes
    • Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
    • Car Lease Scheme, Cycle to Work scheme*
    • Volunteering days in the local community
    • We offer a Salary Sacrifice Pension option*

    *Subject to eligibility criteria

     

    About Us

    Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

     

    We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices.  A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

     

    Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.