We are currently looking for a Customer Service Advisor to join One Vision Housing, part of The Sovini Group.

Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination. Inclusivity matters – We recognise candidates may have diverse needs, and we will always look to support this throughout the process.

If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.

This position is a permanent opportunity

As a Customer Service Advisor, you will be expected to:

• Resolve all customer enquiries including telephone and email contacts. Taking a proactive approach to customer care, ensuring high customer satisfaction.
• Achieve individual / team performance indicators and service delivery plan. Performance assessment utilising quality monitoring, 1-2-1’s, appraisals, and team meetings.
• Outgoing customer engagement for all service areas. Including low level rent arrears, surveys arranging appointments, customer involvement / welfare, housing register.
• Proficiently use all ICT systems, ensuring all customer interactions are captured and correctly processed.
• Work in partnership with internal / external service areas, and agencies to achieve high customer satisfaction.
• Provide general administrative functions.
• Act as a service specific champion to ensure provision of high-quality customer services, across a specific area of the business and promoting excellent Customer Services both internally and externally.
• Meet appraisal targets and support the delivery and achievement of overall business objectives.
• Commit to the CIH 7 Professional Standards of Conduct in your day-to-day activities. – For OVH/PCHA only.
• Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.