This role encompasses several key responsibilities. Firstly, it involves managing the property responsive repairs service, excluding gas and compliance. This includes monitoring the allocation of jobs, work in progress, completions and contractor utilisation. Secondly, the role entails dealing with major repairs, including disrepair claims. Thirdly, it involves overseeing the management of the empty homes/voids service, ensuring that properties are returned in a suitable condition for new tenancies. Lastly, the role includes interacting with customers and resident committees, providing them with updates on performance, engaging in consultation and conducting regular visits to estates.