duration

Location
Virtual

The Competence and Conduct Standard will require housing providers “to adopt or develop an appropriate code of conduct and to ensure it is embedded within their organisation”. Find out what good looks like, how to build trust through clear standards, and how to appraise and improve your approach.

  • Read more

    On 30 September, the government published their final direction to the RSH on the Competence and Conduct Standard. It confirms that registered providers will be required to “adopt or develop an appropriate code of conduct and to ensure it is embedded within their organisation”. New requirements also require that landlords:

    • Give tenants meaningful opportunities to influence and scrutinise decisions relating to adoption or development of the code of conduct
    • Keep the code of conduct up-to-date and fit for purpose
    • Have made the code of conduct accessible to tenants.

    Most housing organisations have a code of conduct but:

    • Is it fit for purpose?
    • Does it drive professional attitudes or behaviours?
    • Is it embedded into management structures and performance management?
    • Has it been developed with input from your residents?
    • Is it accessible?

    Join HQN Associates Debbie Larner and Jane Atherton at this focused, practical workshop session on codes of conduct to answer all these questions and more.

    What will be covered:

    • How to ensure that your code of conduct reflects the standards expected under the new Competence and Conduct Standard
    • How to embed the expectations in the code into everyday practice
    • How to effectively engage with residents to develop an effective code of conduct
    • How to manage performance that doesn’t reflect expectations in the code of conduct.

    Why attend?

    • Find out what a fit-for-purpose code of conduct really looks like
    • Understand what aspects of the code you need to engage with residents on and how to do this in a meaningful way
    • Learn how to align it with performance management and appraisal processes
    • Discover how to use it to build a culture of accountability, trust and service excellence.

    Essential for:

    This session is essential for everyone responsible for implementing the requirements in the new Competence and Conduct Standard or the recommendations in the latest HOS report:

    • HR
    • Learning and development
    • Organisational development
    • Senior housing managers
    • Senior housing executives
    • Strategic service providers.
  • Our speakers
    Debbie Larner, Associate, HQN
    Debbie has been working in social housing for over 30 years – most of which was spent at CIH as Head of Practice. Debbie has led the sector’s work on professional standards and has also been focusing on building/fire safety since the Grenfell Tower disaster. She was a key member of the Industry Steering Group focusing on the role and the competency of the Building Safety Manager. For HQN, Debbie has been focusing on building safety and disrepair as part of her lead associate role – hosting workshops on a range of topical issues, including health and safety compliance.
    Jane Atherton, Associate, HQN
    Jane is an experienced Organisational Development (OD) professional. A Chartered Fellow of the CIPD, she has a proven track record in senior roles delivering strategic OD and HR. She is passionate about all things employee engagement and is proud to have supported businesses to achieve top spots in The Sunday Times Best 100 Companies to Work For, along with National Training Awards and Investors in People.

    She became an independent consultant in 2018, runs her own business called Hooga Consulting, and is an Associate of HQN.

    She is also a Board member for Aspire Housing.

     

  • Programme

    1:30pm The road to competency – where are we now?

    • Debbie Larner, Associate, HQN

    Debbie will give an update on the Competence and Conduct Standard including what has changed and what is new. She will discuss what we know about the timeline, the regulatory expectations and what this means for housing providers and their teams.

    1:45pm Exploring codes of conduct – what are they what are they for?

    • Debbie Larner, Associate, HQN

    This session will focus on the key components of an effective code and aligning your code with the new standard.  Debbie will be discussing how to provide tenants with meaningful opportunities to influence and scrutinise the development of the policy.

    The session will also include an interactive discussion asking where you are now and where you need to be.

    2:30pm Break

    2:45pm Living the code: embedding it into everyday culture

    • Jane Atherton, Associate, HQN

    Jane will be looking at taking things from document to daily decisions and how to make it real.

    This session will include an interactive discussion about what it means to ‘live’ a code of conduct.

    3:30pm Performance management that works

    • Jane Atherton, Associate, HQN

    Jane will be presenting best practice approaches to managing conduct and competence including coaching, feedback and documentation and how to build confidence in line managers to consistently uphold standards.

    This session will include an interactive discussion about sharing good practice and what it looks like in performance management.

    4:15pm Final thoughts and actions

    • Debbie Larner, Associate, HQN
    • Jane Atherton, Associate, HQN

    4.30pm Close

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



This event comes with a professional development certificate

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