Bromford has set aside an additional £2m to help “address cases of damp and mould more proactively with customers when issues arise in their homes.”

ITV News highlighted the case of Bromford tenant Terrie, who was living with damp and mould. Three other housing associations, plus a council, have also been under the spotlight.

The commitment is on top of the £35m already spent on maintaining and improving existing homes, with a further £42m planned for the current year.

The housing association says it has made the issue “one of our top priorities” and are working with customers to “establish a greater understanding of the issues at play in their homes so we can listen more effectively and work closer with customers on achieving long-term solutions.”

Paul Coates, executive director of transformation and compliance, said the additional earmarked funding was just one aspect of Bromford’s approach to addressing this issue.

He said: “We are now looking at other live cases of damp and mould and have already started contacting these customers to understand what their issues are, what experience they’ve had with our service so far, before carrying out a physical inspection of the home to identify any remedial action that needs to be taken.

“Additionally, we will be looking at historical cases, to make sure any issues haven’t returned, and our neighbourhood coaches are having those proactive conversations right now in our communities.

“I will ensure that we continue to update customers and other external stakeholders in terms of where we’ve got to, the issues we’ve identified, and how that will result in long-term permanent solutions moving forward.”

Paul added: “Myself and a technical colleague attended Terrie’s address before the programme was aired to talk to her and to carry out an inspection of her home.

“Whilst there were no leaks or structural issues, there was a high level of moisture being created inside the home and we identified a number of remedial works to help with ventilation in the kitchen and bathroom.

“Those works have now been completed and Terrie has been pleased with the way it has been handled.”