We are currently looking for a Key Accounts Coordinator to join Sovini Trade Supplies, part of The Sovini Group.

Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination. Inclusivity matters – We recognise candidates may have diverse needs, and we will always look to support this throughout the process.

If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.

This position is a permanent opportunity.

As a Key Accounts Coordinator, you will be expected to:
• Receiving and processing customer orders without discrepancy in a timely manner via telephone, email and face-to-face interactions.
• Liaising with all other departments (Transport, Warehouse, etc.) within Sovini trade supplies to ensure customers’ orders are efficiently processed.
• To support other departments in the business in providing product knowledge and experience to enable Sovini Trade Supplies to become a national recognised business.
• As required, dealing directly with suppliers organising direct deliveries to customer’s sites and ensuring the process is of an efficient transition.
• Ensuring all customer issues/complaints are dealt with swiftly and efficiently, ensuring customer satisfaction levels are of the highest standard.
• To operate the BISTRACK system without error and administer all transactions as per company guidelines.
• Maintain detailed knowledge of all products and materials (i.e. qualities, uses, sizes, quantities, availability etc.) and to understand what items / building materials are required for both Trade & Retail Customer’s needs.
• Maintain safe and clean work environment
• To meet appraisal targets and support the delivery and achievement of overall business objectives.
• Promoting good working practices, helping grow Sovini Trade Supplies and making a difference within the business.
• Taking part in all stock takes. Ensuring all stock takes are managed in accordance with procedures.
• Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.