“Support to relevant tenants wishing to mutually exchange may include, for example, registered providers supplying them with clear and simple information about the mutual exchange process, including the associated responsibilities of the landlord and of the tenant and helping tenants to register with an online mutual exchange service if required.” (consumer standards Code of Practice)

Our first mutual exchange toolkit reflects the importance given to mutual exchange in the consumer standards and Code of Practice and the positive impact it can have on Tenant Satisfaction Measures if communicated and managed well.

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