Our June forum is an opportunity to reflect with colleagues on the annual rent increase, what worked and what didn’t and what you have done to help affordability as the cost-of-living crisis continues to bite.

We will discuss the impact of the Spring Statement and the proposed benefit cuts as well as looking forward to the Spending Review and promised long term rent strategy.

The forum will be chaired by Emma Turay, Assistant Director of Regulation and Policy at Notting Hill Genesis.

Topics for discussion:

• Reflection on what we learnt at the annual conference in November 2024
• Rent consultations – what went well, what didn’t, one thing to improve
• Financial capability and affordability
• What information do you collect?
• Is this information used to inform rent decisions?
• Do you measure outcomes after a rent increase (eg the take up of benefits or support, levels of rent arrears, numbers of notices and/or evictions)?
• The Spring Statement
• The Spending Review
• The government’s long term rent strategy.

Why you should attend:

• Keep up to date on new and emerging government policy
• Share and learn from colleagues on good practice in the sector on rent compliance
• Connect with colleagues across the country to build your professional network.

Essential for:

• Executive Directors
• Finance, risk assurance and rent compliance teams
• Rent setting/review panels
• Income management and/or housing management teams
• Data governance teams.

Emma Turay, Assistant Director of Regulation and Policy, Notting Hill Genesis

Emma works at Notting Hill Genesis, ensuring that the organisation is robust in terms of regulatory and legislative requirements for the Rent and Consumer Standards and delivering clear policies and procedures and working with internal colleagues to ensure they are clear, meet the legislative requirements and have a positive impact on NHG’s customers. Of equal importance, she oversees professional competency and onboarding for new operational colleagues to ensure they are well equipped to do their roles confidently.

In previous roles, Emma has led on the development of automated bespoke systems for Rents and Service Charges, designed to provide a platform to complete work compliantly, increase data integrity and provide insights for future decision making as well as implementing data structures ad reporting. Emma has nearly 20 years’ experience in the sector, has led on implementing an annual rent compliance conference and sector publications of the Complying with the Rent Standard.

Chloe Fletcher, Director, HQN

Chloe has worked in the social housing sector for over 25 years, since her first role in housing management with JSS Pinnacle as a trainee housing officer. She completed a Masters in Housing with Professional Qualification at the London School of Economics and then moved into housing policy, working on behalf of the London boroughs, initially for London Housing Unit and then London Councils. She joined the National Federation of ALMOs (NFA) in 2007 working with members, government officials and wider housing stakeholders to develop NFA policy and support the ALMO movement. She brings her wide range of housing management and policy knowledge to HQN as director, working across the business and bringing her skills and experience to the whole social housing sector.

10:30am Welcome and introductions

• Emma Turay, Assistant Director of Regulation and Policy, Notting Hill Genesis

10:35am Reflections on the annual conference

• Emma Turay, Assistant Director of Regulation and Policy, Notting Hill Genesis

10:50am Spending Review update

• Chloe Fletcher, Director, HQN

11:20am Rent consultation – lessons learnt

• Emma Turay, Assistant Director of Regulation and Policy, Notting Hill Genesis

11:55am Financial capability and affordability

• Breakout sessions

12:25pm Closing remarks

• Emma Turay, Assistant Director of Regulation and Policy, Notting Hill Genesis

12:30pm Close

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing and will be acknowledged by HQN Limited.

Cancellations must be made in writing and will be acknowledged by HQN Limited. Delegates may be substituted at any time.